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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career…
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Full-time
Competitive compensation, Career development opportunities
Posted 4d ago
~40 hrs/week
Responsibilities
The Senior Lead is responsible for the hands-on configuration, maintenance, and continuous improvement of HR technology platforms including SAP SuccessFactors. They will partner with HR and IT stakeholders to execute SDLC activities, manage system releases, and ensure high-quality user experiences.
Requirements
Candidates must have 8+ years of experience in HR technology or enterprise applications with 3-5 years of specific SAP SuccessFactors configuration experience. Strong analytical skills and the ability to translate business requirements into technical solutions are essential for this role.
Full job description
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Senior Lead, HR System Design reporting to the Sr. Manager, HR System Design.
The position is onsite and based in Mexico City, Mexico
SUMMARY
The Senior Lead, HR System Design, is a technical HR Systems professional responsible for the hands-on administration, configuration, maintenance, and continuous improvement of HR technology platforms, including SAP SuccessFactors and custom system applications.
This role serves as a key technical resource within the HR Transformation organization, partnering with HR, IT, and business stakeholders to configure solutions, support system enhancements, execute testing activities, manage releases, and maintain system functionality. The Senior Lead ensures HR applications operate effectively, remain aligned with business requirements, and deliver a high-quality user experience.
RESPONSIBILITIES
Reporting to the Sr. Manager, HR System Design, this role is responsible for supporting designated products within the HR and/or CAM (Crew Acquisition & Movement) ecosystem and executing activities associated with the Software Development Life Cycle (SDLC).
Product Administration & Configuration
Perform hands-on configuration and maintenance of HR & CAM platforms, including SAP SuccessFactors, custom applications, and related HR systems.
Configure business rules, workflows, security roles, permissions, fields, page layouts, templates, and system settings based on approved business requirements.
Support implementation of new system functionality, enhancements, integrations, and releases.
Troubleshoot system issues and identify root causes in partnership with technical and business teams.
Execute platform updates and configuration changes in accordance with established governance processes.
Maintain system documentation, configuration workbooks, and technical specifications.
Support data integrity, system usability, and process standardization across HR applications.
Serve as a subject matter expert for assigned HR technology platforms.
Strong Configuration Capability in the core applications.
Backlog & Requirements Execution
Support intake activities and document enhancement requests, defects, and operational support needs.
Translate approved business requirements into detailed system configuration and technical specifications.
Collaborate with stakeholders to clarify requirements and assess solution feasibility.
Maintain technical backlog items and provide effort estimates for configuration activities.
Ensure requirements are accurately reflected within system designs and configurations.
SDLC Support & Testing
Execute SDLC activities including requirements validation, configuration, testing, deployment, and production support.
Develop and execute unit testing, system testing, and regression testing scenarios and support user acceptance testing.
Document test results, identify defects, and coordinate resolution activities.
Support release management activities and production deployments.
Validate delivered solutions meet business requirements and quality standards.
Ensure compliance with established SDLC processes, standards, and controls.
Partner with engineering and architecture teams to ensure solutions are technically sound and future-ready
Stakeholder Collaboration & User Support
Partner with HR Centers of Excellence, HR Operations, IT teams, and business stakeholders to support system enhancements and ongoing operations.
Provide technical guidance regarding system capabilities, configuration options, and best practices.
Assist in evaluating new platform features and identifying opportunities for process improvement.
Develop job aids, configuration documentation, knowledge articles, and training materials.
Support organizational readiness activities associated with new system functionality.
Operational Support & Continuous Improvement
Monitor production environments and proactively identify opportunities for optimization.
Analyze recurring issues and implement sustainable configuration-based solutions.
Support audit requests, compliance activities, and data quality initiatives.
Assist with integration validation and downstream system impacts related to configuration changes.
Participate in periodic platform reviews, release assessments, and enhancement planning activities.
Maintain awareness of emerging HR & CAM technology capabilities and SuccessFactors releases relevant to assigned areas.
Identify and escalate risks, dependencies, and delivery constraints
Ensure delivery to scope and timeline
QUALIFICATIONS, KNOWLEDGE, AND SKILLS
8+ years of experience supporting HR technology, HRIS platforms, CAM tools, or enterprise applications.
3-5+ years of hands-on configuration and administration experience of SAP SuccessFactors or Custom Applications.
Experience configuring and supporting one or more SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession, etc.) and/or Crew Movement tools.
Experience supporting integrated ecosystems involving SAP SuccessFactors, Salesforce, ServiceNow, or related enterprise applications.
Strong understanding of HR processes and HR technology solutions.
Experience supporting system enhancements, releases, testing, and defect resolution.
Familiarity with Agile and traditional SDLC methodologies.
Ability to translate business requirements into system configurations and technical solutions.
Experience developing test scripts, executing testing, and supporting production deployments.
Strong analytical, troubleshooting, and problem-solving capabilities.
Knowledge of security roles, permissions, workflows, and data management concepts.
Experience creating technical documentation, job aids, and system support materials.
SAP SuccessFactors certifications preferred.
Strong attention to detail and execution discipline.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused with a commitment to service excellence.
Strong verbal and written communication skills.
Ability to work effectively across functional and technical teams.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Related keywords
SAP SuccessFactorsHRISHR TransformationSDLCConfigurationSystem AdministrationEmployee CentralRecruitingOnboardingPerformance & GoalsCompensationLearningSuccessionSalesforceServiceNowAgile
At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us!
Our culture: What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity.
Our brands: Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean, Celebrity Cruises, and Silversea. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet traveling to more than 800 destinations worldwide.
Our promise: We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do.
Link to the careers page: https://careers.royalcaribbeangroup.com/
Offices: Royal Caribbean Group 1050 Caribbean Way Miami, Miami, Florida 2312, US
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