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Skills: AI Infrastructure, Python, TypeScript, Node.js, API Gateways
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Role Summary McAfee is seeking a Senior Manager of Customer Experience Validation & Product Quality to establish and lead a new function within Customer Services. This role will serve as the independent customer advocate…
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Full-time
Bonus Program, 401k Retirement, Medical Insurance, Dental Insurance, Vision Insurance, Basic Life Insurance
Posted 18d ago
Apply by Aug 24
~40 hrs/week
Responsibilities
You will manage and evolve McAfee's AI infrastructure, including the AI Gateway and model-access platforms, to ensure secure and scalable operations. Additionally, you will scout new AI models and frameworks, conducting proof-of-concept projects to recommend and implement innovative capabilities.
Requirements
Candidates must have hands-on experience building AI agents and managing production-grade AI or platform infrastructure. Proficiency in Python or TypeScript, experience with cloud platforms, and a strong understanding of security and data-handling fundamentals are required.
Full job description
Role Summary
At McAfee, you'll be the technical backbone of the AI Center of Excellence — the point person for McAfee's AI Ops infrastructure and the personal scout on everything new in the AI ecosystem. You will own the platforms the rest of the company builds AI on, including the AI Gateway and AI Factory, managing them day-to-day and evolving them as demand grows. Working with InfoSec on policy and Cloud Infrastructure on the underlying platform, you will help keep McAfee's AI foundation secure, reliable, and ready to scale. You will also continuously scan the AI frontier for new models, tools, frameworks, and agentic patterns, form a fast and opinionated view of what matters to McAfee, recommend what's worth a proof of concept, and be technically deep enough to stand it up and prove it yourself. This is a Hybrid position based in Frisco, TX. We are only considering candidates within a commutable distance to the Frisco office. You will be required to be onsite on an as-needed basis; when not working onsite, you will work from your home office. We are not offering relocation assistance. Position Details
About the Role:
You will serve as the point person for the AI Center of Excellence's infrastructure needs — the platforms McAfee's AI capabilities run on.
You will manage the AI Gateway — including logging, model routing, and budget thresholds/cost controls — working with InfoSec on policy and Cloud Infrastructure on the underlying platform to keep it secure, reliable, and cost-attributed.
You will build and maintain McAfee's MCP factory and skills factory — the reusable MCP servers, skills, and plugins that let the CoE and business teams build agents faster and more consistently.
You will own the McAfee MCP roster and skills registry, running the intake, prioritization, vetting, and publishing pipeline in partnership with InfoSec, and serving as the primary owner for pushing new, approved skills and MCPs live to the AI Tool Hub.
You will map legacy tools and integrations into the new skills/MCP catalog structure as part of migrating the company onto AI CoE-supported tooling.
You will evolve the AI infrastructure as demand grows, scaling capacity, adding capabilities, and hardening reliability as agent volume increases across the company.
You will drive model routing across model providers (e.g., AWS Bedrock, Claude Enterprise), partnering with Cloud Infrastructure to solve for reliability and observability as usage scales.
You will continuously scan the AI frontier — models, frameworks, agentic patterns, open-source shifts — and maintain McAfee's AI Tech Radar on a biweekly cadence.
You will surface what matters to the Head of AI CoE with a concise, opinionated take: what it does, whether McAfee should care, and how quickly a POC could stand up.
You will recommend and feed the POC pipeline, with at least half of candidates originating from your own scouting rather than inbound requests.
You will build and stand up whatever is selected for a POC, configuring it for McAfee's environment, stress-testing it, and reporting back with an honest go/no-go.
You will prove new capabilities end to end at prototype depth — enough to make a confident recommendation, not to run in production.
You will work closely with InfoSec throughout the POC process, engaging them early on security review, data handling, and risk so a promising tool clears the bar before it advances.
You will build custom MCP servers, integrations, and prototypes as needed to test a capability properly.
You will deliver technical demos to senior leadership, including VPs and the CIO — working prototypes, not slides about what could be built.
You will stay genuinely current on AI developments and translate that awareness into practical action for the team.
About You:
You have strong hands-on experience building agents, including with coding agents such as Claude Code, Codex, or similar.
You have hands-on experience standing up and managing AI or platform infrastructure, such as API gateways, model-access layers, or comparable production services.
You have experience managing or operating an AI gateway (or comparable API/model-access gateway) — a core function of this role.
You have proficiency in at least one general-purpose programming language commonly used for building MCP servers and integrations, such as Python and/or TypeScript/Node.js.
You have hands-on experience with a major cloud platform including deploying and operating services in production.
You have experience designing or integrating REST APIs, including authentication patterns (OAuth, API keys) and webhook-based integrations.
You have experience with observability and monitoring tooling (logging, metrics, alerting).
You have working knowledge of security and data-handling fundamentals — secrets and access management, data handling policies, and awareness of AI-specific risks such as prompt injection and data leakage.
You have a strong understanding of the AI model landscape, including the strengths, weaknesses, and appropriate use cases for GPT, Claude, Gemini, and leading open-source models.
You are comfortable building and maintaining MCP servers and working with tool-calling patterns.
You are able to present and demo to senior leadership — this role regularly presents to Directors, VPs, and the CIO.
You have strong written communication skills — POC findings and Tech Radar updates must be clear and actionable.
You already follow AI developments proactively — you've tried the latest framework before being asked to, have opinions on model benchmarks, and can tell in two minutes whether something is real or hype.
Experience managing structured intake, vetting, and publishing pipelines for developer tools or integrations is a plus.
Experience with infrastructure-as-code (e.g., Terraform) and production reliability practices such as monitoring, alerting, and incident response is a plus.
Experience designing evaluation frameworks or benchmarks to support structured, defensible go/no-go decisions is a plus.
Experience with enterprise agent platforms is a plus.
Familiarity with McAfee's technology stack (AWS, GitHub, Jira, JFrog, Confluence, Claude) is a plus.
Experience evaluating and recommending AI tools in a structured enterprise context is a plus.
#LI-Hybrid
Company Overview
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment. Company Benefits and Perks
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.:
Bonus Program
401k Retirement
Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
Paid Parental Leave
Support and Community Involvement
14 Paid Company Holidays
Unlimited Paid Time Off for Exempt Employees
96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Pay Range
The anticipated compensation for this position is USD $109,240.00/Yr. - USD $179,462.50/Yr. depending on experience and qualifications. Job Applicant Privacy Notice
Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.
Related keywords
AI Center of ExcellenceAI OpsAI GatewayAI FactoryMCP ServersAWS BedrockClaude EnterpriseTerraformOAuthWebhooksPrompt InjectionData LeakageGPTClaudeGeminiGitHub
We’re creating what’s next in online protection. As technologists, creatives, and people who thrive on looking forward, we make life online safe, so everyone can enjoy it with confidence—in all the ever-shifting forms it will take.
Just as life online is full of possibility, life at McAfee is as well. You’ll have the freedom to explore challenges, take smart risks, and reach your potential in one of the fastest-growing industries in the world—backed by a team that supports and inspires you.
Offices: 6220 America Center Dr, San Jose, California 94089, US
Real TimeInformation TechnologyCloud SecurityCyber SecurityEnterprise SoftwareArchitectureNetwork SecurityConsumer Electronics
Based on 213 listings with disclosed salaries, most technology jobs in Frisco, TX pay between $74k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Frisco, TX right now?
There are currently 310 open technology positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Frisco, TX?
Companies currently hiring include Thomson Reuters, T-Mobile, Keurig Dr Pepper Inc., Kyndryl, McAfee, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Frisco, TX?
Yes — 204 of the 310 open technology positions offer remote or hybrid work (47 remote, 157 hybrid).
How do I apply for Technology jobs in Frisco, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.