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$30/hr–$33/hr
Full-time, Temporary
associate degree
Medical coverage, State-mandated sick leave
Posted 33d ago
~40 hrs/week
Responsibilities
The Help Desk Analyst II will serve as the primary escalation point for Tier 1 tickets and manage the onsite Tech Bar hub. Responsibilities include providing in-person technical support, managing equipment logistics, and maintaining knowledge transfer documentation.
Requirements
Candidates should possess at least an Associate degree in a computer-related field and a minimum of two years of technical support experience. Strong problem-solving, communication, and technical proficiency with Windows, Mac OS, and O365 are required.
Full job description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6 - 12 month contract - option to renew
Location: Dallas, TX
Pay: up to $33.65/hour, commensurate with experience
Hours: Monday – Friday 8-5 pm local time.
What you'll do as the Help Desk Analyst II
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be the first point of escalation for tickets from the Tier 1 team
Maintain the onsite Tech Bar hub
Provide in-person support of user issues and escalations to the team as needed
Troubleshoot hardware, software, and access/permissions issues
Troubleshoot issues with integrated systems
Manage shipping and receiving equipment to/from remote Workers
Provide asset management and reconciliation services
Establish relationships with all internal Technology Teams to transition additional tasks as needed
Continue maintenance of the knowledge transfer documents
What you'll bring to the table:
Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.
Self-discipline. Must be self-disciplined and be able to prioritize tasks in order to meet deadlines, deliver solutions by the promised date, and stick to a task until it’s finished.
Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.
Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.
Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.
Passion for technology. Should always stay up to date on the latest tech developments.
Ability to configure and troubleshoot email clients such as Microsoft Outlook.
In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals.
In depth knowledge of the Microsoft O365 suite of applications * - Word, Excel, PowerPoint, Outlook, etc.
Experience with ticketing software
Familiar with EDR/anti-virus/ Malware protection management.
Google Workspace awareness/experience preferred
Google Meet experience preferred
Logitech knowledge preferred but not required
#LI-TB1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Offices: 1102 15th St SW, Suite 102, Auburn, WA 98001-6509, US · 2525 SW 1st Ave Portland OR, Suite 200, Portand, OR 97210, US · 233 N. Michigan Ave., Chicago, IL 60606, US · 785 Center Avenue, Carol Stream, IL 60188, US · 3400 Waterview, Suite 112, Richardson, TX 75080, US
IT Solutions ProviderIT Products ProviderIT Services ProviderInternet of Things (IoT)Data CenterMobilityCloudSecurityCommunication & CollaborationSoftware
Based on 1259 listings with disclosed salaries, most technology jobs in Dallas, TX pay between $55k–$195k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Dallas, TX right now?
There are currently 2,802 open technology positions in Dallas, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Dallas, TX?
Companies currently hiring include Texas Instruments, Capgemini, Goldman Sachs, Dallas County, Shield AI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Dallas, TX?
Yes — 1082 of the 2802 open technology positions offer remote or hybrid work (411 remote, 671 hybrid).
How do I apply for Technology jobs in Dallas, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.