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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, professional certificate
401K match, Training, Tuition Reimbursement Program, Flexible working schedule
Posted 50d ago
~40 hrs/week
Remote in Columbus, Ohio, United States
Responsibilities
Act as the primary technical point of contact for a specific account, managing the entire lifecycle of Genetec systems including deployment, migration, and upgrades. Conduct Quarterly Business Reviews and collaborate with internal teams to optimize system performance and meet customer business objectives.
Requirements
Requires a minimum of 3 years of experience in account or project management and a preference for a degree in Computer Science, Engineering, or Business. Candidates must possess strong technical knowledge of Windows systems, networking, and security systems, with the ability to travel up to 25% between Canada and the US.
Full job description
Job overview:
As Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec develops, with the mission to complement our partners and ecosystems to enable them deliver the full value potential of our technology for our most sophisticated customers to achieve their business objectives. We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings.
Your role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success.
You will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business.
Your day at a glance:
Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
Offer technical support when needed
Work with internal support teams to escalate issues
Provide business, technical, and product knowledge support to the customer
Understand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment
Address product-related questions and technical challenges
Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
Streamline product feature requests
Assist with new product updates and Demos
Provide guidance and recommendations on how to optimize system(s)
Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
Documenting Statement of Work (SOW) based on the review's outcomes
Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
Maintain current functional and technical knowledge of the Genetec product line
What makes you a great fit:
Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
Ability to match client’s business requirements with product capabilities
Excellent interpersonal skills that build positive relationships with other team members
Possesses strong analytical and troubleshooting skills (detail-oriented)
Comfortable interfacing with key individuals at major accounts in sensitive situations
Must possess valid driver’s license and passport
Ability to travel between Canada and the US up to 25% of the time
Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.
Your technical expertise:
Knowledge of the ecosystem of Genetec products
Deployment and troubleshooting of security systems such as: Video Surveillance and Access control systems
Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Database query and management skills
Understanding of server virtualization concepts
Experience with encryption and certificates
MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus
Let’s talk perks!
Attractive compensation package with 401K match
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
Genetec is a global technology company that helps organizations secure and manage their environments. Founded in 1997 and headquartered in Montreal, Canada, we support customers in more than 159 countries through a global network of trusted partners and integrators.
We develop open-platform software and hardware that bring physical security, public safety, and operations together. Our technology helps organizations simplify complexity, improve visibility, and adapt as needs evolve.
Our flagship platform, Security Center, unifies video management, access control, automatic license plate recognition (ALPR), and other capabilities into a single system. This unified approach helps organizations to scale with confidence while avoiding vendor lock-in.
Today, Genetec employs more than 2,200 people worldwide. We’re driven by curiosity and a belief that better solutions come from questioning assumptions, designing openly, and solving real-world problems for the people who rely on our technology every day.
Offices: 2280 Alfred-Nobel Blvd., Montreal, QC H4S 1A4, CA · #06-06 Odeon Towers, 331 North Bridge Road, Singapore, 188720, SG · 6, Rue Daru, Paris, Ile-de-France 75008, FR · 9955 Rue de Châteauneuf, Offices 137-145, Brossard, Quebec J4Z 3V5, CA · 305 Boulevard Charest E, 3rd Floor, Québec, Quebec G1K 3H3, CA
IP security and public safety solutions providerIP Video SurveillanceIP Access ControlLicense Plate RecognitionPhysical SecurityVideo Management SolutionsSaaSACaaSand Access ControlSoftware
Based on 598 listings with disclosed salaries, most technology jobs in Columbus, OH pay between $69k–$187k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Columbus, OH right now?
There are currently 1,244 open technology positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Columbus, OH?
Companies currently hiring include JPMorganChase, Nationwide, Amazon, Battelle, Huntington National Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Columbus, OH?
Yes — 486 of the 1244 open technology positions offer remote or hybrid work (131 remote, 355 hybrid).
How do I apply for Technology jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.