Cleveland, Ohio, United States · On-site
$55k–$65k/yr
Summary The successful candidate in this Helpdesk Team Lead role provides technical direction and guidance to a Helpdesk team while mentoring and developing team members. The Helpdesk Team Lead builds relationships with …
Skills: Team Leadership, Technical Support, Customer Service, Troubleshooting, Active Directory
Cleveland, Ohio, United States · On-site
$97k–$124k/yr
The Full Stack Application Developer will be responsible for supporting the broader process of developing and deploying enhancements and/or new applications used in local, networked, cloud-based or internet-related compu…
Skills: Ignition 8.1, Python, Java, JavaScript, C++
Cleveland, Ohio, United States · On-site
Overview Senior Software Engineer — Claims Platform Works intensely across all phases of software delivery — conceptual design, detailed design, implementation, testing, and production deployment — on a large-scale enter…
Skills: ASP.NET Core, Blazor WebAssembly, React, T-SQL, MSSQL
Cleveland, Ohio, United States · On-site
Job DetailsJob Location: Corporate Office - Cleveland, OH 44113Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role of a Customer Service & Support Specialist demand…
Skills: Customer Support, Technical Troubleshooting, Billing Assistance, iOS and Android Support, Business Correspondence
Cleveland, Ohio, United States · Hybrid
As a Project Manager in the Project Management Office at MRI Software, LLC, you will be responsible for driving execution of projects, from initiating project management to client delivery, and ensuring that these projec…
Skills: Project Planning, Stakeholder Management, Risk Mitigation, Cross-functional Collaboration, Budget Management
Cleveland, Ohio, United States · Remote OK
Solution Consultant Reports To: Director, Solutions Consulting Location: Remote (U.S.); Drips is headquartered in Akron, OH. Position Summary: We are seeking a strategic, technically fluent Solution Consultant to transla…
Skills: Solutions Consulting, Pre-sales, Technical Solution Design, Business Case Development, Project Scoping
Cleveland, Ohio, United States · On-site
A Brief Overview Primarily responsible for the day-to-day management of a large enterprise multi-vendor firewall environment. Interacts with business users and vendors to identify, define requirements, and expectations o…
Skills: Palo Alto Firewalls, Cisco Switches, Cisco Routers, VPN Configuration, Panorama
Cleveland, Ohio, United States · On-site
Essential Functions Plans, designs, and coordinates the various components of an enterprise network system Consults with users and program management conducting information assessments to determine user needs and to defi…
Skills: Network Design, Network Troubleshooting, Router Configuration, Switch Configuration, Firewall Management
Cleveland, Ohio, United States · Hybrid
Company Description Would you like to contribute to exciting digital transformation projects alongside people passionate about innovation? With Teamwork, the possibilities are endless. We are a private, fast-growing comp…
Skills: Process Gap Assessment, PMO Leadership, Cross-Cultural Alignment, Process Mapping, Benchmarking
Cleveland, Ohio, United States · On-site
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your p…
Skills: Experimental Design, Data Analysis, Technical Reporting, Materials Science, Process Improvement
Cleveland, Ohio, United States · Hybrid
$114k–$170k/yr
About Our Work We are neuroscientists who build ground-breaking technology for the spatial computing era. We stimulate nerves to create artificial tactile sensations, creating new, more meaningful connections to the user…
Skills: C/C++, Embedded Firmware, RTOS, MCU Peripherals, Communication Protocols
Cleveland, Ohio, United States · On-site
$97k–$124k/yr
The Full Stack Application Developer will be responsible for supporting the broader process of developing and deploying enhancements and/or new applications used in local, networked, cloud-based or internet-related compu…
Skills: Ignition 8.1, Python, Java, JavaScript, SQL
Cleveland, Ohio, United States · Hybrid
$95k–$143k/yr
About Our Work We are neuroscientists who build ground-breaking technology for the spatial computing era. We stimulate nerves to create artificial tactile sensations, creating new, more meaningful connections to the user…
Skills: Hardware Validation, Hardware Verification, Troubleshooting, Electrical Engineering, Embedded Systems
Cleveland, Ohio, United States · Hybrid
Description Summary: The Business Systems Analyst - Senior is an ISS Department position. This position is intended to serve as a career path option for highly skilled Business Analysts who do not have direct supervisory…
Skills: Project Planning, Management, Agile Methodologies, Waterfall Methodologies, Functional Requirements
Cleveland, Ohio, United States · On-site
$115k–$150k/yr
Overview Responsible for containerizing applications and migrating from a VM architecture. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Resp…
Skills: Kubernetes, Containerization, Service Mesh, Linux, AWS
Cleveland, Ohio, United States · Remote Solely
About Join Kuno Creative, a leading employee-owned branding, marketing, and sales agency and a Diamond HubSpot partner. We specialize in guiding companies we believe in toward growth and success through innovative digita…
Skills: HubSpot Enterprise, Revenue Operations Strategy, Systems Implementation, CRM Architecture, AI Workflow Design
Cleveland, Ohio, United States · On-site
$90k–$100k/yr
Brown Gibbons Lang & Company (BGL) is a leading independent investment bank and financial advisory firm focused on the global middle market. We advise private and public corporations and debt and equity sponsors on merge…
Skills: IT Support Leadership, Microsoft 365, Windows Endpoint Management, Microsoft Intune, Windows Autopilot
Cleveland, Ohio, United States · Hybrid
A Brief Overview This position is responsible for performing duties in the Radiology Operations including support of the Radiology PACS supported systems. What You Will DoResponsible for supporting Radiology Operations, …
Skills: PACS Administration, Image Management, Medical Terminology, Customer Service, Microsoft Office
Cleveland, Ohio, United States · On-site
A Brief Overview Compliance and achievement of Meaningful Use under the Health Information Technology for Economic and Clinical Health (HITECH) Act is critical for both patient care and financial reasons. The Clinical Da…
Skills: Data Analysis, Clinical Data Management, Quality Improvement, Microsoft Office, Data Architecture
Cleveland, Ohio, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: SLED Sales, Government Procurement, E-Rate Funding, RFP/RFQ Management, Fiber-Optic Technology
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and mentor a Helpdesk team to ensure high standards of IT support and adherence to Service Level Agreements. Manage the escalation of priority issues and establish best practices for the technical support process.
Requires hands-on experience with Helpdesk software and a basic understanding of Windows, Active Directory, and networking protocols. Professional certifications such as A+, Network+, or MCSA are desirable.
Summary
The successful candidate in this Helpdesk Team Lead role provides technical direction and guidance to a Helpdesk team while mentoring and developing team members. The Helpdesk Team Lead builds relationships with employees and clients to provide excellent customer experience. This role is responsible for ensuring that the team maintains standards for IT support, Service Level Agreements, and other client satisfaction goals.
Key Responsibilities
Required Qualifications
Working Conditions + Physical Requirements
This position primarily operates in a professional office environment. Regular, in-person attendance at FIT Technologies Headquarters during standard business hours is required to perform the essential function of this role. The position requires prolonged periods of sitting, working at a computer, and participating in in-person meetings. Specific scheduling expectations will be determined by leadership based on business needs. Occasional evening and weekend work to support meetings, events, or deadlines, occasional work weeks of more than 40 hours.
How to Apply + Additional Information
To apply, submit an application online through our Career Center.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. Nothing in this job description creates an employment contract, implied or otherwise.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with more than 140 staff supporting clients through Ohio and in metropolitan areas across 15 + states.
FIT Technologies offers a comprehensive benefits package, including:
To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco or vape users.
FIT Technologies is an equal opportunity employer and welcomes diversity in our workforce. We do not discriminate – and take active steps to prevent discrimination – in employment, recruitment, compensation, promotion, termination, or any other employment practice on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran status, sexual orientation, gender identity, or gender expression.
Your Trusted IT Advisor.
FIT Technologies is a full-service Managed IT Provider that develops long-term technology partnerships with our clients to increase efficiency, productivity, and security. FIT provides services to tens of thousands of users throughout Ohio and across the country in varying industries, including healthcare, education, professional services, construction, nonprofits, hospitality, and manufacturing. We act as your organization's IT department with a Help Desk and onsite field support, while also providing long-term IT strategy and IT project management. Whether it's designing a network across multiple office locations, protecting your data with robust cybersecurity, or enabling cloud services, FIT has the experts to guide you on your technology journey. We know the best way to become the trusted IT advisor is to have an exemplary team of talented people committed to customer service. Founded in 1999 and headquartered in downtown Cleveland, we've created an award-winning culture in which employees work together to gain the confidence of our clients.
Offices: 1375 Euclid Avenue, Suite 500, Cleveland, Ohio 44115, US
Based on 88 listings with disclosed salaries, most technology jobs in Cleveland, OH pay between $73k–$160k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 144 open technology positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sherwin-Williams, AmTrust Financial Services, Inc., Speechify, University Hospitals, Afference, Inc., among others. Browse the listings above to see every active employer.
Yes — 60 of the 144 open technology positions offer remote or hybrid work (26 remote, 34 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
