Cleveland, Ohio, United States · On-site
$23/hr–$24/hr
Role Responsibilities: Leads, coaches and supports table games dealers to ensure legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them as service professionals. Leads…
Skills: Leadership, Coaching, Customer service, Conflict resolution, Game integrity
Cleveland, Ohio, United States · On-site
Role Responsibilities: Ensures schedules are complete based on forecast and allowable productivity standards. Will ensure schedules are posted at the established time and are fair and consistent. Assists in approving sch…
Skills: Culinary management, Staff supervision, Food safety, Budgeting, Menu development
Cleveland, Ohio, United States · On-site
Security Supervisor: Responsible for shift assignments, follow-up investigations, reports, and all other pertinent activity that is applicable to the security department. Maintains employees files, conducts PAR, coaching…
Skills: Security operations, Incident investigation, Team leadership, Staff scheduling, Crisis management
Warrensville Heights, Ohio, United States · On-site
Position Summary: Reporting to the Accounting Manager, the Accountant completes daily gaming revenue audits (Cage, Video Lottery Terminals (VLT), Count Room, Racing) and non-gaming revenue audits (Food & Beverage, Retail…
Skills: Accounting, Revenue audits, Microsoft Office, Excel, Data entry
Warrensville Heights, Ohio, United States · On-site
VLT Technician: Reporting to the VLT Performance Supervisor, the VLT Technician is responsible for installing, testing and maintaining electronic components, sub-systems and systems required for efficient and continuous …
Skills: Electronic equipment repair, Preventative maintenance, Troubleshooting, Technical documentation, Gaming regulation compliance
Warrensville Heights, Ohio, United States · On-site
Events & Promotions Representative: Reporting directly to the Marketing Manager, the Events & Promotions Representative will be responsible for execution of all events and promotions held at JACK ThistleDown Racino. Esse…
Skills: Microsoft Office, Excel, Event Coordination, Customer Service, Data Integrity
Cleveland, Ohio, United States · On-site
The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working w…
Skills: Customer Service, Problem Solving, Technical Troubleshooting, Communication, Data Verification
Cleveland, Ohio, United States · On-site
Essential Functions Prepare and review monthly journal entries, including payroll, fixed assets, p-card, commissions, tax accruals, general accruals, and other general ledger adjustments Maintain and reconcile balance sh…
Skills: Journal entries, Balance sheet reconciliation, Cash reconciliation, Month-end close, Financial analysis
Cleveland, Ohio, United States · On-site
MAIN RESPONSIBILITIES: Review and process payment activities. Monitor deposit and withdrawal queues and prevent high-risk transactions. Analyze player behavior through payment gateway data to draw conclusions and recomme…
Skills: Payment processing, Fraud prevention, Data analysis, Microsoft Excel, Chargeback disputes
Cleveland, Ohio, United States · On-site
Essential Duties & Responsibilities: Provide advanced-tier technical support for business systems; act as escalation point for Tier 1/Tier 2 incidents. Perform system administration, maintenance, analysis, updates, and e…
Skills: System Administration, Technical Support, Business Systems Architecture, Troubleshooting, Enterprise Hardware
Cleveland, Ohio, United States · On-site
$55k–$65k/yr
Essential Functions Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and…
Skills: Leadership, Financial management, Regulatory compliance, Credit management, Staff supervision
Cleveland, Ohio, United States · On-site
ROLE RESPONSIBILITIES: Inspect and test assigned equipment, noting all defective parts and making recommendations for correction Perform required adjustments and repairs to electronic and electro-mechanical equipment as …
Skills: Electronics Repair, Preventative Maintenance, Troubleshooting, Schematic Interpretation, Customer Service
Cleveland, Ohio, United States · On-site
Essential Functions Demonstrate a sense of urgency while performing duties. Creates an atmosphere of fun and excitement for guests and teamwork with fellow team members. Perform back-to-back transactions and procedures w…
Skills: Guest Service, Cash Handling, Event Execution, Communication, Multi-tasking
Warrensville Heights, Ohio, United States · On-site
Role Responsibilities: Communicates with fellow team members, line cooks and expeditors concerning menu item availability and preparedness. Responsible for fast and sanitary preparation of all menu items following establ…
Skills: Culinary Cooking, Food Preparation, Kitchen Sanitation, Inventory Management, Team Leadership
Warrensville Heights, Ohio, United States · On-site
Essential Functions: Directs the daily work activities of assigned personnel within the Food and Beverage facility Ensures sufficient staffing of all Food and Beverage areas Establishes policies and procedures for Food a…
Skills: Leadership, Customer Service, Communication, Problem Solving, Critical Thinking
Cleveland, Ohio, United States · On-site
Pay Rate: $12.00 + tips Role Responsibilities: Obtains supplies and equipment necessary for the assigned F&B outlet. Slices and pits fruit and supplies bartending team with appropriate garnishes necessary to the specific…
Skills: Bar Support, Inventory Management, Sanitation Guidelines, Fruit Preparation, Glassware Maintenance
Cleveland, Ohio, United States · On-site
Reporting directly to the Marketing Operations Supervisor, the ClubJACK Representative is responsible for execution of all events and promotions, in addition to performing all transactions related to the player utilizati…
Skills: Guest Services, Cash Handling, Communication, Multi-tasking, Microsoft Office Suite
Warrensville Heights, Ohio, United States · On-site
Reporting to the EVS Supervisor, the EVS Attendant is responsible for assisting in providing a superior gaming experience, unattainable by our competitor, where guests can indulge themselves without apology, to provide a…
Skills: Janitorial Services, Housekeeping, Chemical Usage, Floor Maintenance, Waste Disposal
Warrensville Heights, Ohio, United States · On-site
Essential Functions Prepares tableware for washing, i.e., scrapes plates, pre-soak silver, places all items to be washed in their proper rack. Sets up dishwashing machine, i.e., drains closed, tanks filled temperatures a…
Skills: Dishwashing, Sanitization, Waste Management, Industrial Cleaning, Time Management
Warrensville Heights, Ohio, United States · On-site
At JACK Entertainment we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. JACK Entertainment is committed to providing th…
Skills: Leadership, Customer Service, Staff Supervision, Inventory Management, Scheduling
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The Poker Room Supervisor leads and coaches table games dealers to ensure legendary customer service and operational integrity. They are responsible for resolving guest concerns, managing table limits, and ensuring adherence to regulatory and company policies.
Candidates must have a high school diploma or GED and 1-2 years of supervisory experience, with a college degree preferred. Strong math skills, excellent interpersonal abilities, and a thorough knowledge of casino rules and regulations are essential.
Role Responsibilities:
Knowledge, Skills, & Abilities:
Education & Experience Requirements:
License Requirements:
Ohio's Gaming Company | Play Here. Win Here. Must be 21+ Gambling Problem? Call 1-800-MY-RESET
JACK Entertainment is the home of JACK Cleveland Casino, JACK Thistledown Racino, and betJACK.
Offices: 100 Public Square, Cleveland, Ohio 44113, US · 21501 Emery Road, North Randall, Ohio 44128, US
Ohio's Gaming Company | Play Here. Win Here. Must be 21+ Gambling Problem? Call 1-800-MY-RESET
JACK Entertainment is the home of JACK Cleveland Casino, JACK Thistledown Racino, and betJACK.
Offices: 100 Public Square, Cleveland, Ohio 44113, US · 21501 Emery Road, North Randall, Ohio 44128, US
