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Cleveland, Ohio, United States · On-site
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$20/hr–$20/hr
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Provide remote technical and billing assistance to merchants via phone, email, and chat. Support pre-sales inquiries and resolve first-level technical issues related to equipment and gateway services.
Requires at least one year of experience in a customer helpdesk environment and proficiency with PC/Windows technologies. Candidates should be comfortable with mobile devices and possess strong analytical and communication skills.
Job DetailsJob Location: Corporate Office - Cleveland, OH 44113Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role of a Customer Service & Support Specialist demands constant focus and commitment to the customer experience, with an above average ability to facilitate requests from all communication channels. Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professional, industry and technical knowledge.
Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.
Provide customer assistance related to billing, statement or other transaction related questions.
Download essential mobile applications on iOS and Android devices for Kurv + product.
Analyze and resolve first level technical problems and issues.
Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.
Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.
Utilization of several different software and web-based systems
Participate in ongoing product and services training and effectively cross-train team members.
Other duties as assigned
Qualifications
One-year experience in a Customer Helpdesk environment.
Strong analytical, organization and planning skills
Able to craft clear and concise business related correspondence via email and chat.
Typing proficiency of 30-50 WPM.
Ability to adapt in a dynamic industry and work in a fast paced office.
Demonstrate effective problem solving skills
Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.
Familiarity and comfort using smartphone and tablets, both Apple and Android based.
Two-years experience in a remote support technical support environment.
Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification.
Prior experience in Merchant Services or Electronic Payments Industry.
On the job training program
Casual business dress code
Excellent location near highways
Qualifications
At Kurv, Inc, we’re committed to delivering unmatched accuracy for your business services. Feel confident that you’re in
We’re passionate about building a customized strategy for your business from the very beginning. It’s our mission to design a personalized approach for your growing business that is poised to take you to the next level.
Offices: 204 E Main St, Suite B, Crowley, Texas 76036, US
View all jobs at Kurv BusinessAt Kurv, Inc, we’re committed to delivering unmatched accuracy for your business services. Feel confident that you’re in
We’re passionate about building a customized strategy for your business from the very beginning. It’s our mission to design a personalized approach for your growing business that is poised to take you to the next level.
Offices: 204 E Main St, Suite B, Crowley, Texas 76036, US
View all jobs at Kurv Business