Carestream is an Equal Opportunity Employer Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender…
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Senior
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Full-time
bachelor degree
Posted 8d ago
Apply by Sep 1
~40 hrs/week
Responsibilities
The role focuses on resolving customer equipment issues through remote support and onsite field repairs to ensure complete satisfaction. Responsibilities include performing system installations, maintenance, and managing parts ordering and administrative reporting.
Requirements
Candidates must have a degree in Electronic, Mechatronics, Bionic, or Biomedical Engineering with a valid professional license (Título y Cédula). Proficiency in English (over 80%) and residency in Mexico City are required.
Full job description
Carestream is an Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Applying for a job with Carestream
All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations
Requisition ID: 4790
Position Responsibilities:
Focus on resolving customer’s issues to their complete satisfaction
Resolve the problems both remotely and in the field to the customers delight
Solves the customer’s problem the first time
Focuses in on break fix problems with the support of the COE team
Delivers solution to the customer and CSH on time and at the lowest cost possible
Adds knowledge articles to the Service knowledge management system
Establish good communications and relationship with customers
Present a professional image and promote customer confidence
Individual will contact customers, set up appointments, and communicate effectively during onsite visits
Responsible for parts ordering and management
Timely and effective repair of customer equipment
Follow escalation processes and communicate to the appropriate level regarding problem equipmentorcustomersatisfaction issues
Ensures data integrity in call reporting, expense reporting and other administrative requirements
Diagnose/repair equipment according to established processes, documents, service manuals, and software tools
Performs equipment maintenance/installation according to specifications
Performs systems verification in accordance with policies and procedures
Train and provide simple repair information to customers for operating their system
Attain system/customer knowledge to maximize system performance and customer satisfaction
Responsible for assigned and back up accounts and for growing the service agreement business
Able to work on standby and respond to call outs after hours • Some territories may require extended travel and overnight stay
Continues to develop skills towards new technologies
Required Skills & Education:
Electronic or Mechatronics or Bionic or Biomedical Engineer
English Language > 80%
Minimum one year or experience (not indispensable)
Living in CDMX, Título y Cédulas vigentes INDISPENSABLE
Desired Skills:
High technical skills, electrical, mechanical, software, networking Excellent team player and team building skills.
Excellent organizational skills.
Excellent analytical trouble shooting skills.
Time management skill.
Carestream is an Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Applying for a job with Carestream
All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations
Requisition ID: 4790
Related keywords
Field EngineeringBiomedical EngineeringMechatronicsBreak FixEquipment RepairSystem VerificationService AgreementTechnical SupportCDMXHealthcare Technology
Carestream is a leader in developing and deploying medical imaging technologies for healthcare providers.
Industry
Medical Equipment Manufacturing
Company size
1,001-5,000 employees
Founded
2007
Headquarters
Rochester, NY
LinkedIn followers
152,519
Total funding
$2.4B
Carestream's products make a difference every day.
Carestream Health is a worldwide imaging company. We provide digital X-ray products and X-ray film for the medical and non-destructive testing market worldwide. We also provide product, technical, and service support, including remote equipment and software management services. In addition, we own over 1,000 patents in digital imaging, film, and imaging chemistry.
Originally part of Eastman Kodak, Carestream was founded in 2007. Today, our largest shareholders include Apollo Global Management, Brigade Capital Management, CION Investment Corporation, and Vector Capital—a premier group of respected investors with more than $1T of assets under management.
We employ almost 3,400 people who serve a global customer base. Carestream is headquartered in Rochester, New York, with locations around the world.
Offices: 150 Verona Street, Rochester, NY 14608, US
Digital Medical Image CaptureMedical Film (Laser & Traditional)X-Ray SolutionsNon Destructive Testing (NDT)xraymedical image captureComputed Radiography (CR)Digital Radiography (DR)Diagnostic Imaging Equipmentorthopedic imaging
How many Technology jobs are open in Ciudad de México, Mexico right now?
There are currently 1,859 open technology positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Ciudad de México, Mexico?
Companies currently hiring include Banco Mercantil del Norte - Banorte, Kyndryl, Accenture, Salesforce, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Ciudad de México, Mexico?
Yes — 991 of the 1859 open technology positions offer remote or hybrid work (267 remote, 724 hybrid).
How do I apply for Technology jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.