Cincinnati, Ohio, United States · Remote Solely
Description Client Support Analyst III Location: Cincinnati Description: The Senior Client Support Analyst is the highest-level individual contributor within the pod and serves as the in-team escalation point for Analyst…
Skills: Server Administration, Networking, Cloud Platform Troubleshooting, Security Incident Triage, Root Cause Analysis
Cincinnati, Ohio, United States · Hybrid
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, a…
Skills: SQL, Data Engineering, Data Warehousing, Distributed Data Platforms, Client Communication
Cincinnati, Ohio, United States · On-site
$100k–$120k/yr
Who we are: We dream big. We love food. We’re building the next generation of marketing software and our mission is to help the lifeblood of our communities, small businesses, specifically local restaurants and bars. Lau…
Skills: SaaS Sales, Full Cycle Sales, Cold Outreach, Consultative Selling, Lead Generation
Cincinnati, Ohio, United States · On-site
Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various …
Skills: Electrical System Design, Wiring Harness Design, PCB Design, Circuit Simulation, Troubleshooting Electronic Systems
Cincinnati, Ohio, United States · On-site
WHO WE LOOK FOR An SEI-er is a master communicator and active listener who understands how to navigate an audience. Self-aware, almost to a fault, SEI-ers keenly understand how to adjust their support and problem solving…
Skills: Cloud Platforms, Database Platforms, Software Development, IoT, Edge Computing
Cincinnati, Ohio, United States · On-site
WHO WE LOOK FOR An SEI-er is a master communicator and active listener who understands how to navigate an audience. Self-aware, almost to a fault, SEI-ers keenly understand how to adjust their support and problem solving…
Skills: Strategy Development, Operational Transformation, Process Improvement, Organizational Design, Mergers and Acquisitions
Cincinnati, Ohio, United States · On-site
WHO WE LOOK FOR An SEI-er is a master communicator and active listener who understands how to navigate an audience. Self-aware, almost to a fault, SEI-ers keenly understand how to adjust their support and problem solving…
Skills: Compliance, Information Security, Risk Management, Data Privacy, Cybersecurity
Cincinnati, Ohio, United States · On-site
WHO WE LOOK FOR An SEI-er is a master communicator and active listener who understands how to navigate an audience. Self-aware, almost to a fault, SEI-ers keenly understand how to adjust their support and problem solving…
Skills: Data Strategy, Data Governance, Data Modernization, Advanced Analytics, Data Visualization
Cincinnati, Ohio, United States · On-site
Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various …
Skills: Program Execution, Mechanical Design, Project Timeline Management, Cross-functional Leadership, Testing and Validation
Cincinnati, Ohio, United States · On-site
WHO WE LOOK FOR An SEI-er is a master communicator and active listener who understands how to navigate an audience. Self-aware, almost to a fault, SEI-ers keenly understand how to adjust their support and problem solving…
Skills: Design Thinking, Rapid Prototyping, Product Management, Solution Delivery, Change Management
Cincinnati, Ohio, United States · On-site
Job Purpose: This position is responsible for support and administration responsibilities necessary for a single or multiple business application(s) and/or an operations support system(s). These responsibilities include …
Skills: Application Administration, Project Management, Requirements Gathering, Process Analysis, Workflow Design
Cincinnati, Ohio, United States · Hybrid
$76k–$122k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Electrical Engineering, Analog and Digital Circuits, Schematic Capture, PCB Simulation, SPICE
Chicago, Illinois, United States · On-site
$99k–$232k/yr
Industry/Sector Not Applicable Specialism Product Innovation Management Level Manager Job Description & Summary The Opportunity As a Senior Technical Product Owner - Manager, you will lead the charge in developing innova…
Skills: Agile Methodology, Product Management, Product Lifecycle Management, Product Strategy, Product Ideation
Wilmington, Delaware, United States · Hybrid
$100k–$136k/yr
AAA Club Alliance is currently seeking a full-time Senior Genesys Cloud Engineer to join our team! This is a hybrid role requiring on-site presence Tuesday through Thursday at one of our three corporate locations: Worthi…
Skills: Genesys Cloud, IVR/ACD Scripting, SalesForce Voice Cloud, Architect Flows, REST Web Services
Charlotte, North Carolina, United States · On-site
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Principal AI Engineer archit…
Skills: Python, Generative AI, Machine Learning, RAG, Agentic AI Systems
Chicago, Illinois, United States · On-site
$91k–$322k/yr
Industry/Sector Not Applicable Specialism IFS - Risk & Quality (R&Q) Management Level Senior Manager Job Description & Summary The Opportunity As a Senior Manager in the R&I Independence Technology Team (ITT), you will p…
Skills: Enterprise Risk Management, Business Process Improvement, Systems Thinking, Contract Negotiation, Contractual Risk Mitigation
New York, New York, United States · On-site
$151k–$388k/yr
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, a…
Skills: Data Strategy, AI Strategy, Data Management, Data Analysis, Requirements Gathering
Cincinnati, Ohio, United States · Hybrid
About Kuecker Pulse Integration (KPI) Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) …
Skills: Workflow Architecture, BPM Orchestration, Java, Spring Boot, REST Integration
Clifton Park, New York, United States · Remote OK
SUMMARY The Software Developer II is responsible for the full application lifecycle, contributing to both new development and strategic enhancements of existing systems including Angular UI, .NET Core middle and backend …
Skills: C#, .NET Core, Angular, SQL Server, API Design
Omaha, Nebraska, United States · Remote OK
SUMMARY The Software Developer I is responsible for all phases of the development lifecycle; from requirements gathering to deployment and support, working across projects that include technologies including Angular UI, …
Skills: C#, .NET Core, Angular, SQL Server, Azure DevOps
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Act as the highest-level individual contributor and escalation point for complex technical tickets within the pod. Focus on resolving advanced infrastructure issues while mentoring junior analysts to increase overall team capability.
Requires deep technical expertise in server administration, networking, and cloud platforms to handle the most complex non-escalation support issues. Must possess strong leadership and coaching skills to mentor other analysts and maintain high documentation standards.
Description
The Senior Client Support Analyst is the highest-level individual contributor within the pod and serves as the in-team escalation point for Analysts I through III. The Senior carries a ticket load — specifically the most complex tickets in the pod’s queue — but must reserve capacity to accept escalations from the working group when issues exceed their capability. When an escalation arrives, the Senior prioritizes it over personal queue work. This is the ceiling of the Client Support IC ladder. From here, career progression moves in one of three directions: into the centralized Escalation Support team for those who want to pursue the deepest technical challenges, into a Supervisor or management track for those drawn to leadership, or into Infrastructure or Security Operations for those seeking specialization. The Senior is also the quality gate for escalations leaving the pod. When an issue has genuinely exceeded the pod’s collective capability, the Senior makes the determination to engage the Escalation Support team and ensures every escalation that leaves the pod is complete, contextual, and actionable. The Senior’s impact is measured not only by the tickets they resolve but by the capability they build in the people around them. When junior Analysts can resolve issues that previously required the Senior’s involvement, that is the measure of success.
Operational Mission: Handle the hardest work in the pod. Raise the floor around you so the team needs you less, not more.
Why Join LayerCake?
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Top Reasons our Employees Love Being Part of the Blue Alliance Family:
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, LayerCake, participate in E-Verify.
Modern IT. Layered Solutions.
We’re LayerCake Technologies (formerly Skynet Innovations). We deliver approachable, affordable, and stress‑free managed IT services for small to mid-sized businesses. In 2026, we merged with Total Networks and BECA to create a supercharged team of certified IT professionals who have over 1,100 years of combined experience. Together, our goal is to give you peace of mind when it comes to your IT infrastructure, so your team can focus on the things that matter to your business without tech-related stress holding them back. Count on us when your business needs managed or co-managed IT services, cybersecurity services, and IT consulting. A strong technology infrastructure is at the cornerstone of today’s competitive business structure. Together, we can increase your business’s productivity so you can gain the competitive advantage needed to succeed in today’s world.
Offices: 8044 Montgomery Rd, Suite 510a, Cincinnati, Ohio 45236, US · 3237 Satellite Blvd, Duluth, Georgia 30096, US · 4201 N 24th St, Suite 230, Phoenix, Arizona 85016, US
Based on 196 listings with disclosed salaries, most technology jobs in Cincinnati, OH pay between $69k–$213k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 381 open technology positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Worldpay, PwC, U.S. Bank, Accenture, 84.51˚, among others. Browse the listings above to see every active employer.
Yes — 170 of the 381 open technology positions offer remote or hybrid work (51 remote, 119 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
