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Full-time
Posted 82d ago
Apply by Aug 10
~40 hrs/week
Responsibilities
Responsible for the ongoing support, commissioning, and testing of AutoStore systems at customer sites. This includes performing preventive maintenance, resolving technical issues remotely or on-site, and providing end-user training.
Requirements
The candidate must possess strong technical troubleshooting and communication skills to maintain high customer satisfaction. Ability to travel 60-70% of the time to various project sites is required.
Full job description
The Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third-party systems and integrations based on the specific customer site. This is a customer-facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.
Your tasks
Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.
Perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.
When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.
Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.
Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.
Help support the customer during the post-handover ramp-up period of a project.
Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 60-70%.
Your profile
Related keywords
AutoStoreField Service EngineeringIndustry 4.0DigitalizationPreventive MaintenanceCommissioningHardware TroubleshootingSoftware TroubleshootingKardexAutomated Storage SolutionsTicketing SystemsSOP
Your global industry partner for intralogistics, automated storage solutions and material handling systems.
Industry
Automation Machinery Manufacturing
Company size
1,001-5,000 employees
Headquarters
Zurich
LinkedIn followers
144,618
Kardex is a leading global partner for intralogistics solutions in an attractive and growing market.
The Group offers premium automated products, standardized systems, and life cycle services that guarantee high availability and low total cost of ownership. Kardex provides an intelligent entry into automation with its dynamic storage and retrieval systems, offers integrated material handling systems, small parts storage systems, and automated high-bay warehouses, and acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions.
The Group employs around 2,900 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
Offices: Thurgauerstrasse 40, Zurich, 8050, CH · 1/1 Greygown St, West Wodonga, Victoria 3690, AU · Xidawang Road, B1, Building 50, No. 63, Chaoyang District, Beijing, CN · Haixing Building, No. 1 South Ruijin Road, BC Block, 27 Floor, Huangpu District, Shanghai 200023, CN · Menara 1MK, 1 Jalan Kiara, 30-1, Premier Suite, Mont Kiara, Kuala Lumpur 50480, MY
How many Technology jobs are open in Cincinnati, OH right now?
There are currently 739 open technology positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Cincinnati, OH?
Companies currently hiring include Medpace, Procter & Gamble, Worldpay, Western & Southern Financial Group, Fifth Third Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Cincinnati, OH?
Yes — 340 of the 739 open technology positions offer remote or hybrid work (56 remote, 284 hybrid).
How do I apply for Technology jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.