Cincinnati, Ohio, United States · On-site
Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative Specialist to join our ever evolving IT Deskside Support team…
Skills: ServiceNow, ITIL Framework, Incident Management, Service Request Management, Customer Engagement
Atlanta, Georgia, United States · Hybrid
$98k–$116k/yr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, al…
Skills: Java, Spring Boot, Spring Cloud, Hibernate/JPA, RESTful API
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Workday Financials, ERP Configuration, Business Process Improvement, Financial Reporting, Requirements Gathering
Atlanta, Georgia, United States · On-site
$100k–$125k/yr
About CBTS CBTS is a technology services company serving mid-market and enterprise clients across North America. Together with our sister company OnX, we serve more than 3,000 clients, delivering innovative solutions acr…
Skills: Consultative Selling, Deal Management, Client Relationship Building, Strategic Sales Leadership, Pipeline Forecasting
Charlotte, North Carolina, United States · On-site
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Principal AI Engineer archit…
Skills: Python, Generative AI, Prompt Engineering, Retrieval-Augmented Generation (RAG), Agentic AI Systems
London, England, United Kingdom · Hybrid
Ready to take your career global? We are seeking an experienced and visionary ML Software Engineering Lead to serve as the technical and functional leader for the Data Science Enablement engineering function, which owns …
Skills: ML Software Engineering, MLOps, Python, SQL, NoSQL
Cincinnati, Ohio, United States · On-site
About the Role We are seeking Robotics Operations Technicians to support daily robot deployment, testing, and operational activities across a variety of robotics programs. The successful candidate will help ensure roboti…
Skills: Robotics Operations, Troubleshooting, Equipment Inspection, Data Collection, Hardware Replacement
Cincinnati, Ohio, United States · On-site
About the Role We are seeking Robot Teleoperators to support next-generation robotics and AI programs. In this role, you will remotely operate and supervise robotic systems through advanced control interfaces, helping ro…
Skills: Robot Teleoperation, Hand-Eye Coordination, Data Collection, Data Annotation, Telemetry Monitoring
Cincinnati, Ohio, United States · On-site
About the Role We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will be responsi…
Skills: Teleoperations, Robotics Operations, Team Leadership, Operational Excellence, KPI Monitoring
Cincinnati, Ohio, United States · On-site
About the Role We are looking for Robotics AI Data Collection Operators to support the development of next-generation intelligent robotic systems. In this role, you will interact directly with robotic platforms, perform …
Skills: Teleoperation, Data Collection, Robot Calibration, Manual Dexterity, Hand-Eye Coordination
Cincinnati, Ohio, United States · Hybrid
$110k–$140k/yr
We are Kao, listed as one of the world’s most ethical companies for the last 19 years. Our brand portfolio spans across three sectors; Consumer Care (John Frieda, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (G…
Skills: SAP ERP Architecture, SAP ECC, SAP S/4HANA, SAP FICO, SAP Logistics
Cincinnati, Ohio, United States · On-site
Job Summary The Analytics Engineer plays a critical role in enabling enterprise reporting and data-driven decision-making by transforming raw data into trusted, well-modeled datasets. This role supports the BICC’s …
Skills: SQL, dbt, Data Modeling, Power BI, Tableau
Cincinnati, Ohio, United States · On-site
Job Summary The Analytics Engineer plays a critical role in enabling enterprise reporting and data-driven decision-making by transforming raw data into trusted, well-modeled datasets. This role supports the BICC’s …
Skills: SQL, dbt, Data Modeling, Power BI, Tableau
Cincinnati, Ohio, United States · On-site
$175k–$263k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opport…
Skills: Systems Architecture, Model-Based Systems Engineering, SysML Modeling, Agile Development, Requirements Analysis
Northrop Grumman Mission Systems, Inc.Cincinnati, Ohio, United States · On-site
$175k–$263k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opport…
Skills: Systems Architecture, MBSE, SysML, Agile Development, SAFe
Cincinnati, Ohio, United States · Hybrid
- The Operations Analyst is a key contributor to the Delegated Authority & Underwriting Controls team, reporting to the AVP Operations. This role is focused on automating manual workflows, improving data quality operatio…
Skills: Power Automate, Advanced Excel, Visio, Jira, Azure DevOps
Akron, Ohio, United States · On-site
Regional B2B Sales Opportunities – OhioBuild Your Sales Career with DEX DEX is the nation's largest independent provider of office technology and business technology solutions. Since 2002, we've built our reputation by i…
Skills: B2B Sales, Lead Generation, Cold Calling, Relationship Building, CRM
Cincinnati, Ohio, United States · On-site
$65k–$83k/yr
CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI…
Skills: Hardware Troubleshooting, Linux, Computer Networking, Python, Bash
Cincinnati, Ohio, United States · Hybrid
- The Product Manager for Data leads the product strategy, roadmap, and lifecycle for data and reporting applications serving internal and external users. This role translates business needs into prioritized, approved in…
Skills: Product Management, Agile Delivery, Data Modeling, Data Ingestion, ML Modeling
Chicago, Illinois, United States · On-site
$54k–$206k/yr
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention p…
Skills: AI Strategy, Data Strategy, Value Case Development, Value Realization, Data Management
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The role focuses on ensuring timely resolution of IT incidents and service requests while managing interactions within the ServiceNow system. It involves monitoring service desk metrics and maintaining strong relationships with regional stakeholders to ensure high customer satisfaction.
Candidates need proven experience in a service desk role, preferably within a global environment, and strong knowledge of the ITIL framework. Proficiency in ServiceNow, specifically the Service Operations Workspace, is highly preferred.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative Specialist to join our ever evolving IT Deskside Support team and help shape the future of global commerce.
What you’ll own
Service Delivery:
Ensuring timely and effective resolution of incidents and service requests.
Customer engagement over all channel types; phone, chat, walk-up, requests, etc.
Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions.
Ensure compliance with ITIL best practices and company policies.
ServiceNow (SNOW) Consumption:
Manage and maintain Worldpay’s interactions, incidents, and requests within the ServiceNow system.
Ensure adherence to documentation standards of work, SLA’s, and other relevant activities within the system.
Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes.
Customer Engagement:
Build and maintain strong relationships with key stakeholders and clients; especially the assigned primary location(s) / region(s).
Ensure high levels of customer satisfaction through effective communication and problem-solving.
What you bring
Proven experience in a service desk role, preferably in a global or multi-site environment.
Experience with ServiceNow, with a focus in Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable but SNOW is preferred.
Strong knowledge of ITIL framework and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI-AD1
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
As part of Global Payments, we’re multiplying what’s possible.
Worldpay combined with Global Payments in January 2026 to create a leading payments technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between. With its global reach, local expertise and scale, Global Payments processes billions of transactions and trillions in annual payment volume across more than 175 countries. Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500.
Offices: 8500 Governors Hill Dr, Cincinnati, Ohio 45249, US · The Walbrook Buildind, EC4N 8AE, London, GB
There are currently 739 open technology positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Medpace, Procter & Gamble, Worldpay, Western & Southern Financial Group, Fifth Third Bank, among others. Browse the listings above to see every active employer.
Yes — 340 of the 739 open technology positions offer remote or hybrid work (56 remote, 284 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
