UC Health is hiring a Full Time, Second Shift (12p to 8:30p) IT Desktop Technician I for IS&T Client Field Services department The IT Desktop Technician is a very hands-on member of the infrastructure team responsible fo…
Skills: PC Configuration, Desktop Maintenance, Mobile Device Support, Printer Support, Windows Operating Systems
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Full-time
high school, professional certificate
Posted 47d ago
~40 hrs/week
Responsibilities
Responsible for the configuration and maintenance of PC desktops, laptops, mobile devices, and printers. Provides application support and technical assistance to internal customers within the IS&T Client Field Services department.
Requirements
Requires a High School Diploma or GED and A+ or MCP certifications. Preferred candidates have 0-1 years of IS&T experience and proficiency in Windows, with some knowledge of Mac OS, Linux, and SCCM imaging.
Full job description
UC Health is hiring a Full Time, Second Shift (12p to 8:30p) IT Desktop Technician I for IS&T Client Field Services department
The IT Desktop Technician is a very hands-on member of the infrastructure team responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service along with excellent verbal/written communication skills.
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
Responsibilities
Problem Resolution
Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls.
Meets or exceeds SLAs defined by IS&T leadership.
Uses technology tools to resolve problems.
Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue.
Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
Works with IS&T staff members and users to resolve system problems in a timely fashion.
Applies knowledge of resources, guidelines, and organizational values in decision making process.
Installation
Installs, tests, and deploys hardware and software.
Monitors and maintains records regarding installation and maintenance of current hardware and software.
Follows installation and inventory guidelines of the IS&T department.
Problem Identification
Interacts with technicians and other IS&T support staff to identify system/network problems.
Utilizes the Help Desk Call Ticketing system to gather, organize, and track information.
Uses the Internet, Handbooks, Vendors, and Resource guides to assist in pinpointing problems as quickly as possible.
Performs diagnostic testing, end user training as necessary, documents solutions, and optimizes system performance.
Uses technology tools to identify problems with the user.
Project Support
Works with IS&T staff, department representatives and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health.
Assists senior support technicians in testing and evaluating new hardware.
Qualifications
Minimum Required: High School Diploma or GED
Certificate: A+, MCP
Preferred: 0-1 Years of IS&T experience.
Working experience with computers, software installation, and networking. Proficiency in current computer operating systems such as MS Windows; some working knowledge of MAC OS, and Linux. Knowledge of SCCM imaging, good understanding of computer equipment, including laptops/desktops, printers, and other peripherals.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.
Related keywords
IT Desktop TechnicianIS&TClient Field ServicesWindowsMac OSLinuxSCCMA+MCPHardware MaintenancePeripheral DevicesNetworkingHealthcare ITTechnical SupportDesktop Support
We’ve cared for Cincinnati for more than 200 years, and we’re not stopping any time soon. We live for this.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Cincinnati, OH
LinkedIn followers
50,657
UC Health brings together the region’s top clinicians and researchers to provide world-class care to the Cincinnati community and beyond. From our centrally located UC Medical Center to our state-of-the-art West Chester Hospital, UC Health delivers the absolute best in treatment and care.
Continually recognized for excellence and backed by the academic strength of the University of Cincinnati, one of the nation’s top 25 public research universities, UC Health is revolutionizing how discovery-driven care is delivered.
It’s all part of UC Health’s mission to provide the highest quality and most compassionate healthcare through leading-edge clinical services, teaching, innovation and research across medical specialties.
UC Health is an equal opportunity M/F/Disabled/Veterans employer committed to a diverse and inclusive work environment.
careers.uchealth.com
Offices: 3200 Burnet Avenue, Cincinnati, OH 45229, US · 7700 University Drive, West Chester, OH 45069, US · 3151 Bellevue Avenue, Cincinnati, OH 45219, US · 3188 Bellevue Avenue, Cincinnati, Ohio 45219, US · 3113 Bellevue Avenue, Cincinnati, OH 45219, US
How many Technology jobs are open in Cincinnati, OH right now?
There are currently 739 open technology positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Cincinnati, OH?
Companies currently hiring include Medpace, Procter & Gamble, Worldpay, Western & Southern Financial Group, Fifth Third Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Cincinnati, OH?
Yes — 340 of the 739 open technology positions offer remote or hybrid work (56 remote, 284 hybrid).
How do I apply for Technology jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.