Information Technology Manager/Information Security Officer - Career Centers
Cambridge, Massachusetts, United States · Hybrid
$81k–$84k/yr
Mid level$2M raised
Information Technology Manager/Information Security Officer - Career Centers Department: Education, Training, and Youth Services Employment Type: Permanent - Full Time Location: Boston/Cambridge/Chelsea/Woburn/Malden Com…
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Information Technology Manager/Information Security Officer - Career Centers
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$81k–$84k/yr
Full-time
associate degree, bachelor degree
Health coverage, Retirement plans, Training and development opportunities
Posted 17d ago
~40 hrs/week
Responsibilities
The Information Technology Manager and Information Security Officer oversees IT operations, infrastructure, and security across multiple Career Center sites. They serve as the primary lead for workforce development systems while ensuring compliance with federal and state data privacy requirements.
Requirements
Candidates must have at least an Associate’s degree in Information Technology or a related field and three to five years of progressive IT experience. Proficiency in IT infrastructure, networking, cloud systems, and information security principles is required.
Full job description
Information Technology Manager/Information Security Officer - Career Centers
Department: Education, Training, and Youth Services
Employment Type: Permanent - Full Time
Location: Boston/Cambridge/Chelsea/Woburn/Malden
Compensation: $81,154 - $83,574 / year
Description
The Information Technology Manager & Information Security Officer is a hybrid leadership and hands-on technical role responsible for delivering secure, reliable and compliant technology operations across multi-MassHire Career Center systems.
This position serves as the primary ITS leader for Career Center programs, ensuring that infrastructure, systems, and support services enable staff to effectively deliver workforce development services to the community. The role operates in close partnership with the central ITS department while maintaining strong alignment with MassHire System Director.
The position also functions as the local Information Security Officer (ISO), ensuring adherence to organizational, state, and federal data security and privacy requirements, including those related to workforce development programs.
Key Responsibilities
IT Operations & Service Delivery
Oversee day-to-day IT operations across multiple Career Center sites, ensuring high availability and performance of systems and services
Supervise and Career Center support IT staff, including task management, coaching, and performance oversight
Ensure timely and effective end-user support, including ticket management, escalation, and resolution
Establish and maintain service standards and continuously improve the user experience across sites
Coordinate onsite and remote support coverage across all assigned locations
Infrastructure & Systems Management
Manage and maintain on-premise and cloud-based technology environments, including servers, networks, storage, and endpoint systems
Administer Microsoft 365 environment (Exchange, Teams, SharePoint, identity and access management) in alignment with organizational standards
Oversee network infrastructure, including connectivity between sites and secure remote access solutions
Ensure effective system backup, disaster recovery, and business continuity capabilities
Manage telephony and communication systems supporting Career Center operations
Maintain standardized configurations and technology environments across all sites
Information Security & Compliance
Serve as the designated Information Security Officer (ISO) for Career Center operations
Ensure compliance with all applicable federal, state, and program-specific requirements (e.g., WIOA, data privacy, internal controls)
In coordination with ITS Director and the Systems Director develop, implement, and maintain local information security policies and procedures in alignment with central ITS
Monitor and respond to security risks and incidents in coordination with the central ITS security function
Oversee identity and access management, including user provisioning, role-based access, and MFA enforcement
Conduct security awareness training and promote a culture of data protection among staff
Support audits, risk assessments, and compliance reviews
Program Systems & Data Management
Serve as the primary IT lead for Career Center systems, including workforce development platforms (e.g., MOSES)
Ensure system reliability, data integrity, and secure data handling practices
Support reporting, data exchange, and operational workflows tied to program requirements
Collaborate with program leadership to align technology solutions with service delivery needs
Vendor, Asset & Financial Management
Manage IT vendors and service providers in coordination with ITS and procurement
Support budgeting, forecasting, and lifecycle planning for IT assets, systems, and services
Maintain accurate inventory of hardware, software, and technology assets
Ensure compliance with procurement policies and funding requirements
Lead planning for technology upgrades, replacements, and site expansions
ADA & Accessibility Technology
Oversee assistive technology solutions to ensure compliance with ADA requirements
Maintain accessibility infrastructure and support staff in delivering inclusive services
Provide training and guidance on accessibility tools and best practices
Collaboration & Strategic Alignment
Act as a key liaison between Career Center leadership and the ITS department
Participate in IT strategic planning, including roadmap development and service improvements
Support cross-functional initiatives and organizational technology projects
Ensure alignment between program needs and enterprise IT standards
Skills, Knowledge and Expertise
Minimum of an Associate’s Degree in Information Technology, Computer Science, or related field and three to five years of progressive IT experience including, systems, infrastructure and support required. Bachelor’s degree preferred.
Must be able to travel regularly between Career Center locations.
Must be able to occasionally respond to urgent technical or security issues outside standard hours.
Relevant certifications in Microsoft, networking, or systems administration are preferred.
Strong knowledge of IT infrastructure, networking, and cloud-based systems
Understanding of information security principles, risk management, and compliance frameworks
Ability to lead and support both strategic initiatives and hands-on technical work
Strong problem-solving and decision-making skills
Excellent communication and collaboration skills across technical and non-technical stakeholders
Ability to manage competing priorities in a dynamic, multi-site environment
Commitment to equity, accessibility, and service excellence
Expected Salary: $81,153.80 to $83,574.40 annually ($44.59 to $45.92/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.
Benefits
Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
Related keywords
Information TechnologyInformation Security OfficerInfrastructureMicrosoft 365ExchangeTeamsSharePointNetworkingCloud-based systemsWIOAData PrivacyIdentity and Access ManagementMFAMOSESTelephonyDisaster Recovery
About Action for Boston Community Development, Inc.
ABCD is a nonprofit community action agency that builds pathways out of poverty in partnership with families and communities so that everyone can thrive. Each year we impact more than 100,000 residents in Greater Boston and statewide with the tools and resources needed to transition from poverty to stability and from stability to success.
ABCD assists and empowers people by providing access to resources and opportunities that foster equity in all its forms.
Offices: 178 Tremont St, Boston, Massachusetts 02111, US · 41 Quint Ave., Boston, Massachusetts 02134, US · 149 Washington St., Brighton, Massachusetts 02135, US · 87 Tyler St., 5th floor, Boston, Massachusetts 02111, US · 64 Bradshaw St, Dorchester, Massachusetts 02124, US
Based on 657 listings with disclosed salaries, most technology jobs in Cambridge, MA pay between $88k–$245k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Cambridge, MA right now?
There are currently 822 open technology positions in Cambridge, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Cambridge, MA?
Companies currently hiring include Draper, Akamai Technologies, Lila Sciences, Harvard Division of Medical Sciences, Flagship Pioneering, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Cambridge, MA?
Yes — 370 of the 822 open technology positions offer remote or hybrid work (92 remote, 278 hybrid).
How do I apply for Technology jobs in Cambridge, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.