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Build and extend AI agent capabilities by integrating conversational AI platforms with Hippo's internal infrastructure and third-party vendors. Develop APIs and data pipelines connecting systems like Salesforce, Snapsheet, and NICE to enhance customer interactions.
Requirements
Requires 3+ years of backend engineering experience with proficiency in TypeScript/Node.js or Python and experience with AWS and relational databases. A Bachelor's degree in Computer Science or a related field is required, along with a strong ability to work with third-party SDKs.
Full job description
Title: Software Engineer
Location: Austin, TX (Hybrid)
Reporting to: Sr. Manager, Engineering
About Hippo:
Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.
About This Role:
Hippo is building effortless and trusted customer experiences powered by AI, and this role sits at the center of it. You'll build the integrations that power AI voice, chat, and email agents, connecting conversational AI platforms to Hippo's infrastructure. Your work shows up on live customer interactions : when a policyholder calls in to verify coverage, file a claim, or get routed to the right place, the systems you build are what makes that happen.
This is not a maintenance role. We are actively shipping new agent capabilities and innovating on the insurance lifecycle with AI. You'll work directly with external AI vendors, own integrations across a growing multi-system stack, and grow into a role where you’re an active thought partner into how Hippo thinks about AI implementation.
About You:
You're a backend engineer who gets energized by making complex systems work together. You're comfortable picking up a vendor SDK with incomplete documentation and figuring it out. You move fast in a proof-of-concept phase and still build things that hold up in production. You care about how your code performs over time; you instrument what you ship, track the metrics that matter, and tie your engineering work to real business outcomes.
You're early in your career but think like an owner. You want to be in a small team where your work is visible, and your growth path is real. You understand that integration engineering means living in the seams between systems.
This role involves fast-moving vendor ecosystems, running pilots and experiments, and working through ambiguity to deliver for customers and our business.
What You'll Do
Build and extend AI agent capabilities across service, claims, and operations on industry leading conversational AI platforms
Develop and maintain APIs that connect AI vendors to Salesforce, Snapsheet, NICE, and Auth0
Participate in vendor evaluation spikes — build proofs-of-concept, document findings, and contribute to go/no-go decisions on new platforms
Build data export pipelines from AI vendor platforms into the data warehouse, designed with downstream analytics consumption in mind
Instrument your integrations with meaningful metrics and contribute to cost-to-serve reporting
Contribute to go-live operations: routing configuration, traffic management, and fallback validation
Participate in OnCall rotation for incidents during US business hours
Grow under the mentorship of senior and staff engineers you collaborate with daily
Must Haves
3+ years of backend engineering experience
Proficiency in TypeScript/Node.js and/or Python — these are the primary languages of the stack
Demonstrated experience building and consuming RESTful APIs in service-oriented architectures
Postgres or equivalent relational database experience
AWS experience (general cloud infrastructure, deployment, and tooling)
Comfort working with third-party vendor SDKs and APIs, including ones with limited or evolving documentation
Strong debugging instincts across distributed and multi-service systems
Familiarity with test-driven development principles; eager to grow into owning integration and contract test coverage
Metric-driven mindset — you measure the impact of what you ship and design systems with observability in mind
Bachelor's degree or equivalent in Computer Science, Software Engineering, or a related technical field
Nice to Haves
Prior experience in insurance, Insurtech, or adjacent regulated industries
Salesforce integration experience
Experience with NICE CXOne or other contact center platforms
Familiarity with conversational AI platforms
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
Healthy Hippos Benefits - Multiple medical plan options, 100% covered dental and vision for you and your family, and a wellness program that rewards healthy habits. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
Equity -This position is eligible for equity compensation
Training and Career Growth - Training and internal career growth opportunities
Flexible Time Off - You know when and how you should recharge
Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us.
Industry
Insurance
Company size
501-1,000 employees
Founded
2015
Headquarters
San Jose, California
LinkedIn followers
40,250
Total funding
$1.3B
Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
Offices: 1 S Almaden Blvd, San Jose, California 95113, US
Based on 2636 listings with disclosed salaries, most technology jobs in Austin, TX pay between $79k–$225k per year. Individual offers vary with seniority, company size, and specialization.
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