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Senior Customer Solutions Manager, US FED FINANCIALS
Arlington, Virginia, United States · On-site
$154k–$208k/yr
Senior+$67M raised
Are you passionate about shaping the future of the federal government by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$28/hr–$32/hr
Part-time
Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Paid time off, Paid parental leave
Posted 4d ago
Apply by Sep 29
~40 hrs/week
Responsibilities
The technician will perform hardware and software installation, configuration, and troubleshooting for various end-user devices. They serve as the primary point of contact for incident resolution and ensure all Information Assurance requirements are met.
Requirements
Candidates must possess a Secret Security clearance and have experience with Active Directory, VDI, and local/secure networks. Proficiency in Microsoft software and familiarity with Army IT environments is required.
Full job description
This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.
Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, and install software for a variety of end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, and VoIP phones.
Tier II technicians are the primary POC for incident and problem resolution and escalation.
Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
Ensure Information Assurance (IA) requirements are met for all devices.
Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.
Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as a customer technical analyst with responsibility for resolving the most complex customer problems.
Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure system components such as disk drives, printers, and other peripherals needed to support the operating environment.
Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
Working knowledge of and experience working with Active Directory.
Working knowledge of and experience working with local and secure networks.
Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
Working knowledge of and experience working in and around the Army environments and familiar with Classified IT support.
Familiar with decommissioning of Army assets and Lifecycle Management SOPs.
Clearance Required:
Secret Clearance required
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Community Mission. Solution Oriented. Exceptional People.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
1975
Headquarters
Chantilly, Virginia
LinkedIn followers
35,317
Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate culture, KGS applies its proven technical, professional, and operational expertise to enable successful mission outcomes for Defense and Civilian agencies through forward-leaning, solution-oriented business partnerships and a commitment to exceptional service delivery.
Our commitment to quality delivery is demonstrated by our independently accredited CMMI/Dev Level3, CMMI/Svc Level3, ISO 9001:2015 Quality Management System, and ISO 20001:2011 Service Management System. KGS is headquartered in Chantilly, VA with offices all over the country.
KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact [email protected] to verify its validity.
Offices: 4840 Westfields Blvd, Ste 200, Chantilly, Virginia 20151, US
Professional ServicesEnterpriseGovernmentBusiness consultingManagement and consulting
Based on 1643 listings with disclosed salaries, most technology jobs in Arlington, VA pay between $81k–$205k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Arlington, VA right now?
There are currently 2,093 open technology positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Arlington, VA?
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Are there remote or hybrid Technology jobs in Arlington, VA?
Yes — 721 of the 2093 open technology positions offer remote or hybrid work (193 remote, 528 hybrid).
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