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Fairfax County, Virginia, United States · Remote OK
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Full-time
high school, associate degree, bachelor degree
Posted 38d ago
Apply by Oct 1
~40 hrs/week
Responsibilities
Provide Tier II technical support for Intel and Apple workstations, mobile devices, and business applications. Conduct hardware asset audits and ensure compliance with internal policies and external regulations using ServiceNow.
Requirements
Requires a combination of education and experience, ranging from a high school diploma with 7 years to a bachelor's degree with 3 years of IT support experience. Proficiency in ServiceNow, Active Directory, and hardware troubleshooting is essential.
Full job description
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.
Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
Bachelor’s degree and 3 years of experience, Associate’s degree and 5 years of experience, or High School diploma and 7 years of experience.
Experience in IT support, compliance management, or regulatory affairs.
Strong troubleshooting and technical skills.
Knowledge of relevant regulations and standards.
Proficiency with support ticketing systems, auditing tools, and compliance management tools, including ServiceNow.
Excellent communication and training abilities.
Strong analytical and documentation skills.
Required Skills:
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application
ALL OF KEENLOGICS' INTERNAL EMPLOYEES HAVE VERIFIED CHECKMARKS NEXT TO THEIR NAMES ON LINKEDIN.
KeenLogic helps federal agencies move fast, stay secure, and deliver on mission. For more than 13 years, we’ve built a track record of reliable performance and deep technical expertise.
We focus on what matters most to government leaders:
• Digital Transformation — cloud, DevSecOps, data intelligence
• Enterprise IT — Service Desk and Help Desk as a Service
• Cybersecurity — secure systems, applications, and data protection
• Creative Services — 508-compliant communications, video, and design
• Telecommunications — resilient, secure connectivity
Why Government Agencies Trust Us
• 13+ years of zero-failure performance
• Veteran leadership with real mission experience
• CMMI Level III maturity for consistent delivery
• 95% employee retention, creating a stable, trusted team
• Financial strength to start fast and reduce risk
If you want a technology partner who anticipates needs and protects mission success, schedule a capability briefing and see how KeenLogic can strengthen your agency’s future.
📩 [email protected] | 📞 202-417-8829
Offices: 2551 Dulles View Drive, 200, Herndon, Virginia 22401, US
Based on 7911 listings with disclosed salaries, most technology jobs in Virginia pay between $87k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Virginia right now?
There are currently 10,511 open technology positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Virginia?
Companies currently hiring include Amazon, Capital One, Booz Allen Hamilton, CACI International Inc, General Dynamics Information Technology, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Virginia?
Yes — 3552 of the 10511 open technology positions offer remote or hybrid work (1249 remote, 2303 hybrid).
How do I apply for Technology jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.