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Full-time
professional certificate
Health Insurance, Dental Insurance, Life Insurance, Vision Insurance, 401k Matching, Open Door PTO
Posted 40d ago
~40 hrs/week
Responsibilities
The role involves handling a wide variety of client support requests and performing hardware deployment and PC imaging. The technician is responsible for traveling to client sites to resolve technical issues and improving internal procedures.
Requirements
Candidates should have proven experience in help desk or customer support roles with a strong understanding of computer systems and mobile devices. CompTia A+ and Net+ certifications are considered a plus.
Full job description
IT Field Technician
What this role will entail:
Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?
Accountabilities:
Handling a massive variety of client support requests from a diverse client base
Hardware deployment to clients
PC Imaging
Determine the best solution based on the issue and details provided by customers
Travel on-site to clients organization
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures
Walk the customer through the problem-solving process
Indicators that this will be the role for you:
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Passionate (and patient) about problem solving and customer service.
Diligent with note taking, following process, and documentation.
Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
CompTia A+ and Net+ certifications are a plus!
More about us:
At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.
Our core values are not posters on the wall. They are who we are.
If these values describe how you show up in your work and with your clients, you will fit right in here.
Our all-inclusive total compensation and benefits package for this role includes:
Salary for this role is $42,500.
Ascension plan if applicable
We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
We match 5% of your contributions to Guideline 401k – value of 5% of salary.
Open Door PTO policy
Company provided gear (notebook + softphone) as well as company clothing.
Our hiring process:
Submit your application
If we like what we see, we will reach out to schedule a video interview
Additional Perks:
We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years—on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.
For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers
Requirements
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Related keywords
CompTia A+Net+MSPEOSPC ImagingHardware DeploymentHelp DeskTechnical SupportClient SupportIT Field Technician
We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel + dime IT support.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2010
Headquarters
Woodstock, IL
LinkedIn followers
5,265
We cybersecure your organization.
LeadingIT provides fast+friendly cybersecurity and technology (unlimited) support for nonprofits, manufacturers, schools, accounting firms, religious organizations, government, and law offices with 10-200 employees across the Chicagoland area.
We offer ALL three of the following that NO other IT provider will:
Unlimited Support – our monthly fee INCLUDES projects, on-site support, after hours/emergency support.
Unsolvable Solved –all day, every day LIVE answer phone, email, Help@app; fast + friendly support with a 98% POSITIVE feedback rating.
Unbeatable Three – no long term contracts required, 14 day instant ONboarding, and our industry exclusive unbeatable GUARANTEE.
We also run on EOS.
Offices: 333 E. Jackson Street, Woodstock, IL 60098, US · 566 W Adams St, Chicago, Illinois 60661, US · 150 N Prairie View Dr, Manteno, Illinois 60950, US
Information TechnologyCybersecurityIT SupportCloud SupportEmail SupportWebsite DesignComputersServers24/7 SupportFirewall
Based on 4213 listings with disclosed salaries, most technology jobs in Illinois pay between $85k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Illinois right now?
There are currently 5,549 open technology positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Illinois?
Companies currently hiring include Allergan, Caterpillar Inc., Northrop Grumman, Abra, Northrop Grumman Mission Systems, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Illinois?
Yes — 2948 of the 5549 open technology positions offer remote or hybrid work (1015 remote, 1933 hybrid).
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