São Paulo, São Paulo, Brazil · On-site
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
Skills: Team Leadership, Technical Troubleshooting, SQL, API Integration, Log Analysis
São Paulo, São Paulo, Brazil · Hybrid
Local e modelo de trabalho Híbrido, na região da Berrini, São Paulo (SP), com 3 dias presenciais no escritório do Grupo Data e o restante remoto. Missão do cargo Gerar e qualificar oportunidades comerciais para o Grupo D…
Skills: Outbound prospecting, Lead qualification, CRM management, Sales pipeline management, LinkedIn Sales Navigator
São Paulo, São Paulo, Brazil · Remote OK
Sabemos que carreiras podem ser tão diferentes quanto as próprias pessoas. Por isso, na EY, você terá a liberdade, as ferramentas e as condições para se desenvolver e construir uma carreira tão única quanto você. Em Tech…
Skills: Java, Spring, Hibernate, REST, SOAP
São Paulo, São Paulo, Brazil · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Sales, Professional Services, Cloud Computing, SaaS, Artificial Intelligence
São Paulo, São Paulo, Brazil · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Development & Strategy Job Details About Salesforce Salesfo…
Skills: Deal structuring, Pricing strategy, People management, Financial analysis, Risk review
Hortolândia, São Paulo, Brazil · On-site
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Microsoft Windows Server, VMware ESX, Cloud management, System administration, Security compliance
São Paulo, São Paulo, Brazil · Hybrid
About Nu Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary tech…
Skills: IT Service Management, ITIL v4, Jira Service Management, Service Catalog, SLA Management
São Paulo, São Paulo, Brazil · Hybrid
Senior Regulatory Product ManagerThe Role We’re looking for a Senior Regulatory Product Manager to join our team, reporting to the Product Management leadership team. In this role, you’ll help shape regulatory reporting …
Skills: Product management, Regulatory reporting, Financial services, Fintech, Regtech
São Paulo, São Paulo, Brazil · On-site
This role drives software and service adoption, renewals, and growth by proactively managing the customer journey and mitigating renewal risks. You will act as a technology evangelist and trusted advisor, leveraging AI-d…
Skills: Account Management, Financial Management, Customer Experience, Strategic Planning, AI-Driven Analytics
São Paulo, São Paulo, Brazil · On-site
Cidade : São Paulo, Brasil Estado : São Paulo (BR-SP) País : Brasil (BR) Número da Vaga : 46452 The Manager BT Quality Assurance Manager demonstrates a high level of professionalism, prioritizing the implementation and c…
Skills: Software Quality Assurance, Test Automation, SAP Testing, Team Management, SDLC
São Paulo, São Paulo, Brazil · Hybrid
Com mais de 12 mil colaboradores em 36 países, a COFCO International é uma plataforma de agronegócios da COFCO Corporation, uma das maiores companhias agrícolas e de alimentos da China, com atuação global. A companhia es…
Skills: SAP S/4HANA, SAP MM, SAP ACM, Functional Support, Business Process Integration
São Paulo, São Paulo, Brazil · Remote OK
Na EY, estamos comprometidos em moldar seu futuro com confiança. Nós ajudaremos você a ter sucesso em um ambiente globalmente conectado, repleto de equipes diversas, e a levar sua carreira para onde você desejar. Venha p…
Skills: Snowflake, Data Engineering, Netezza, ETL, ELT
São Paulo, São Paulo, Brazil · Remote OK
Na EY, estamos comprometidos em moldar seu futuro com confiança. Nós ajudaremos você a ter sucesso em um ambiente globalmente conectado, repleto de equipes diversas, e a levar sua carreira para onde você desejar. Venha p…
Skills: Qlik Replicate, Data Engineering, Data Integration, Oracle, SQL Server
São Paulo, São Paulo, Brazil · On-site
Cidade : São Paulo, Brasil Estado : São Paulo (BR-SP) País : Brasil (BR) Número da Vaga : 46452 The Manager BT Quality Assurance Manager demonstrates a high level of professionalism, prioritizing the implementation and c…
Skills: Software Quality Assurance, Tosca, QTest, Neo Load, SAP Testing
São Paulo, São Paulo, Brazil · On-site
O Discovery Rep é um programa de desenvolvimento com duração de 12 meses, voltado para estudantes ou recém formados que desejam iniciar a carreira em tecnologia, dados, automação e inovação, atuando em um ambiente corpor…
Skills: Data analysis, Reporting, Dashboards, Process automation, Technical documentation
São Paulo, São Paulo, Brazil · Remote OK
$30k–$40k/yr
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered …
Skills: Blue Prism, Python, Software development, Intelligent automation, Object-oriented programming
São Paulo, São Paulo, Brazil · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Project management, Stakeholder management, Data analysis, Communication, Presentation skills
São Paulo, São Paulo, Brazil · On-site
Join the Worldwide Specialist Organization (WWSO) Startup team as a Specialist Solutions Architect focused on Databases! This position specifically is part of the WWSO Startup team, where you will be a Specialist Solutio…
Skills: Database architecture, Cloud computing, AWS, Open source technologies, Technical thought leadership
São Paulo, São Paulo, Brazil · Hybrid
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: Salesforce Marketing Cloud, CRM, A/B Testing, Sales Funnel, Data Extensions
São Paulo, São Paulo, Brazil · Hybrid
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: Software Development, Google Ad Manager 360, API Integration, Backend Development, Cloud Computing
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and develop a team of technical support engineers while managing complex investigations across applications, APIs, and databases. Collaborate with engineering and product teams to resolve high-impact operational issues and drive long-term system reliability through automation.
Requires strong technical expertise in SQL, API concepts, and log analysis to troubleshoot complex system issues. Candidates must possess proven leadership skills and the ability to translate intricate business problems into actionable technical solutions.
About Thunes
Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection, and cost efficiencies when making real-time payments globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.
Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/
Context of the role
Based in our Singapore office, as the Technical Support Engineer Lead who is leading and managing a squad of technical support engineers, becoming a vital part of a team dedicated to ensuring the stability, performance, and integrity of our global payment platform.
This position reports to Technical Operations Team Lead (Global), it offers an exciting opportunity to operate on an international stage, collaborating with household names in the FinTech space, and contribute to a rapidly growing company that is genuinely impacting lives in both developed and emerging markets.
Our Technical Operations team plays a critical role in safeguarding the reliability, integrity, and performance of our platform. Acting as the higher escalation tier for L1 and NOC teams, we specialize in deep technical investigation and resolution of complex, high-impact operational issues affecting our partners and internal systems.
This role goes beyond reactive support. It requires analytical thinking, hands-on debugging expertise, and the ability to dissect systems across application, infrastructure, and data layers. We partner closely with Engineering, Product, and Infrastructure teams to not only resolve incidents but also uncover root causes, identify systemic weaknesses, and drive long-term reliability improvements through automation and architectural insights.
Key Responsibilities
Technical Troubleshooting & Investigation
Log & Data Analysis
Cross-Team Collaboration
Documentation & Continuous Improvement
Professional Skills and Qualifications
Technical Expertise
Problem-Solving & Analytical Skills
Team Leadership, Organisational & Interpersonal Skills
Sound like you? Apply now!
The Smart Superhighway to move money around the world.
Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies. Thunes’ Network connects directly to over 12 billion mobile wallets, stablecoin wallets and bank accounts worldwide, as well as 15 billion cards via more than 220 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the Network receive unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in Singapore, Thunes has offices in 14 locations, including Atlanta, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/
Offices: 1 Raffles Place, #28-61 One Raffles Place Tower 2, Singapore, 048616, SG · 70 St. Mary Axe London, Office 302, London, London EC3A 8BE, GB · No 3, Lane 26, Qixia Road, Room 136, Floor 4, Shanghai, Pudong, CN · 5, Rue Bouchardon, Paris, Île-de-France 75010, FR · Sanlam Towers, 1 Waiyaki Way, Workstation No. 12, 4th Floor, Nairobi, KE
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