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Job Title: Manager of Marketing Operations

Location: U.S. Remote

Who We Are:

CYPHER Learning is the AI-native learning platform for organizations that need to train employees, customers, and partners at scale. While many platforms layer AI onto legacy systems, CYPHER was built differently. At the center of our platform is CYPHER Agent, a natural-language, agentic interface that connects content creation, administration, delivery, personalization, and analytics in one unified system. Organizations can create and launch training in minutes, not months, and deliver it seamlessly across distributed audiences. We help companies move faster and turn learning into measurable performance. As we continue to redefine the LMS industry, we are looking for builders who want to help scale the business to new levels.

The Role:

We are seeking a highly hands-on and execution-oriented Manager of Marketing Operations to design, build, manage, and optimize the marketing operations infrastructure that supports CYPHER’s growth. In this role, you will serve as the primary owner of HubSpot, marketing automation, lead management, reporting, and the HubSpot/Salesforce ecosystem. You will operate across Marketing, Sales, Revenue Operations, and Leadership to ensure systems, processes, and data are aligned to drive pipeline growth, operational efficiency, and revenue impact. Success in this role means consistently identifying operational gaps, building scalable solutions, and improving the systems that power demand generation and go-to-market execution. You will bring structure, automation, and data discipline to complex marketing processes while ensuring seamless lead management, reporting accuracy, and operational scalability. This is a highly execution-focused individual contributor role for someone who enjoys both architecting solutions and building them. Whether optimizing marketing automation, improving lead management, implementing AI-enabled workflows, or delivering actionable business insights, you will play a critical role in helping CYPHER scale its marketing engine and accelerate growth.

What You Will Do:

• Own the day-to-day administration, optimization, and governance of HubSpot as the primary marketing automation platform.
• Architect, maintain, and enhance the integration between HubSpot and Salesforce to ensure data integrity, process alignment, and operational efficiency.
• Design and manage scalable systems supporting lead capture, lifecycle management, campaign execution, attribution, reporting, and sales handoff processes.
• Build and optimize marketing automation workflows that improve lead management, campaign performance, operational efficiency, and customer engagement.
• Translate marketing and sales requirements into scalable processes, automations, dashboards, reporting, and system enhancements.
• Support campaign execution through audience segmentation, automation, tracking, reporting, and performance measurement.
• Identify operational inefficiencies and implement scalable solutions that improve workflow effectiveness, data quality, and business outcomes.
• Evaluate, implement, and manage marketing technologies that enhance automation, visibility, scalability, and revenue performance.
• Design, build, and optimize AI-enabled workflows and automations that improve marketing operations, campaign execution, lead management, reporting, data enrichment, and sales follow-up processes.
• Own marketing database governance and data quality, ensuring accurate segmentation, compliance, and trusted business data.
• Manage lead capture, lead scoring, routing, and lifecycle processes to improve lead quality, conversion rates, and sales effectiveness.
• Build and maintain dashboards, reports, and analytics that provide actionable insights into campaign performance, funnel health, attribution, and operational KPIs.
• Monitor and analyze marketing performance to identify opportunities that improve campaign effectiveness, funnel conversion, and revenue impact.
• Partner closely with Marketing, Sales, Revenue Operations, and Leadership teams to align processes, systems, reporting, and operational priorities.
• Serve as the primary owner of marketing operations execution, process improvement, and system optimization initiatives.
• Perform other related duties as assigned.

Your Skills & Experience:

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or a related field — or equivalent practical experience — required.
• 7+ years of progressive experience in Marketing Operations roles within a B2B SaaS environment.
• Extensive hands-on expertise administering and optimizing HubSpot, including automation, reporting, segmentation, lifecycle management, and campaign operations.
• Strong experience supporting Salesforce environments and managing HubSpot/Salesforce integrations.
• Proven ability to design, build, and optimize marketing operations systems, workflows, lead management processes, scoring models, reporting frameworks, and automation programs.
• Strong understanding of B2B SaaS demand generation, funnel management, attribution, campaign operations, and sales handoff processes.
• Experience managing marketing databases, data governance initiatives, email operations, audience segmentation, and compliance-related processes.
• Demonstrated experience building dashboards, reports, and analytics that support data-driven decision-making and business growth.
• Experience evaluating and implementing AI-enabled tools and workflows to improve marketing operations, automation, reporting, and operational efficiency.
• Strong analytical, problem-solving, and troubleshooting skills, with the ability to identify root causes and implement practical solutions.
• Ability to operate as a senior individual contributor who can both develop strategy and execute the hands-on work required to deliver results.
• Strong project management, organizational, and stakeholder management skills, with the ability to manage multiple priorities in a fast-moving environment.
• HubSpot certifications preferred.
• Salesforce certifications or advanced Salesforce administration experience preferred.
• Experience supporting account-based marketing programs, attribution platforms, enrichment tools, sales engagement technologies, or related marketing operations tools preferred.
• Experience supporting a scaling B2B SaaS organization with multiple customer segments and go-to-market motions preferred.
• Familiarity with AI-powered marketing, sales automation, and revenue operations technologies preferred.

Our Values:

Curiosity: Continues learning to stay agile and innovative.

Connection: Embracing and celebrating our differences.

Empowerment: Rewarding positive people-centric behaviors and decisions.

Potential: Challenging the status quo and pushing for what is possible.

Impact: Making a positive impact for our clients and communities around the world.

Why Join CYPHER Learning?

Be part of an innovative and global organization that is revolutionizing digital learning.

Collaborate with a diverse, international team in a fast-paced and dynamic startup environment.

Opportunity to drive customer success strategies that impact businesses and educational institutions worldwide.

Competitive compensation package, professional development opportunities, and a supportive work culture.

Equal Employment Opportunity

At CYPHER Learning, we believe diversity is essential to innovation and progress. We are committed to creating a workplace where individuals of all backgrounds, identities, and experiences are respected, included, and empowered to thrive. Our culture is built on connection, curiosity, empowerment, potential, and impact—and we know that these values are only fully realized when everyone has a seat at the table.

CYPHER Learning is proud to be an Equal Opportunity Employer. We make all employment decisions based on merit, qualifications, and business needs—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under applicable law. 

As a global, remote-first company, we embrace flexibility and accessibility in every aspect of how we work. If you require a reasonable accommodation during the application or interview process, please contact our People team at [email protected]. We are committed to providing an inclusive and equitable experience for every candidate.