Manchester, England, United Kingdom · Hybrid
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in…
Skills: Analytical skills, Problem-solving, Communication skills, Customer service, Server patching
NomupayManchester, England, United Kingdom · Hybrid
Your mission Your Mission At Nomupay, we're transforming the way businesses accept and manage payments across APAC, EMEA, and beyond. As a fast-growing global fintech, we provide seamless payment solutions that help merc…
Skills: Payment integrations, Merchant onboarding, REST APIs, SOAP, JSON
Manchester, England, United Kingdom · Remote OK
<h2 id="your-new-role">Your new role</h2> <p>As a Strategic Partnership Manager (all genders), you will drive business growth by developing strategic partnerships and identifying new enterprise opportunities for NFON's c…
Skills: Enterprise B2B sales, Strategic partnerships, Business development, SaaS, Cloud communication
Birmingham, England, United Kingdom · Hybrid
Salary – Up to £230k+ discretionary bonus University of Law | Executive Board Appointment Hybrid UK with some global travel The University of Law is seeking an exceptional Chief Technology Officer to join its Executive B…
Skills: Strategic leadership, Digital transformation, AI strategy, Cloud computing, Cyber security
Manchester, England, United Kingdom · On-site
Job Description Job Description - Grade Specific Is fully competent in its own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously wit…
Skills: Full Stack Development, Software Design, Software Development Principles, Team Leadership, Project Management
Manchester, England, United Kingdom · On-site
About us At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry…
Skills: Power BI, SQL, Data modelling, Data engineering, Predictive analytics
Manchester, England, United Kingdom · On-site
$153k–$261k/yr
Job Description Join BAE Systems’ Countermeasure & Electromagnetic Attack Solutions (CEMA) business area where we provide next-generation threat detection and countermeasure solutions to provide unparalleled electronic w…
Skills: Software architecture, System design, Embedded systems, Real-time operating systems, Linux
Manchester, England, United Kingdom · Hybrid
Location(s): UK, Europe & Africa : UK : Manchester BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand…
Skills: AWS, Cloud security, Security operations, Identity and access management, DevSecOps
City of London, England, United Kingdom · On-site
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a cl…
Skills: Workday Build, Workday Extend, Workday Prism, REST APIs, Workday Studio
Manchester, England, United Kingdom · Hybrid
CAVU Summary Lead Data Engineer Hybrid (2 days per week in the office) Permanent About CAVU For airports, for partners, for people. We are Cavu. At Cavu, our purpose is to find new and better ways to make airport travel …
Skills: Data engineering, Technical leadership, Python, SQL, AWS
London, England, United Kingdom · Hybrid
Job Title: PLM Technical Consultant / Architect Location: UK Salary: Competitive Salary & Package (Dependent on Experience) Level: Accenture will be hiring at levels: Level 7 (Manager), Level 9 (Consultant) As a team: In…
Skills: PLM, Dassault 3DEXPERIENCE, Siemens Teamcenter, SAP PLM, Solution architecture
Manchester, England, United Kingdom · Hybrid
The Role The Scrum Master is responsible for enabling high‑performing, cross‑functional agile teams to deliver valuable outcomes in a predictable and sustainable way. Acting as a servant‑leader and coach, the Scrum Maste…
Skills: Scrum, Agile Principles, Software Delivery Lifecycle, Facilitation, Coaching
Manchester, England, United Kingdom · Hybrid
THE ROLE At Debenhams Group, we are on a journey of transformation, revitalising our brand, culture, and connection with colleagues and customers alike. In a fast-changing retail environment, effective and authentic comm…
Skills: React, Node.js, AWS, Full stack development, RESTful APIs
Manchester, England, United Kingdom · Hybrid
THE ROLE At Debenhams Group, we are on a journey of transformation, revitalising our brand, culture, and connection with colleagues and customers alike. In a fast-changing retail environment, effective and authentic comm…
Skills: React, Node.js, AWS, Terraform, GitHub Actions
Manchester, England, United Kingdom · On-site
Full Stack Engineer At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influe…
Skills: Java, Spring, Microservices, API design, DevOps
Manchester, England, United Kingdom · Hybrid
As a Senior Full Stack .NET Engineer, you will play a pivotal role in our agile development team, leading initiatives that drive innovation and efficiency. Our team is focused on driving innovation, leveraging cutting-ed…
Skills: .NET Core, C#, Entity Framework, Angular, HTML5
London, England, United Kingdom · Hybrid
Reports To: Head of IT – Platform Engineering Direct Reports: 3-5 Location: UK / IRL (Hybrid) - the successful hire will work from our London or Manchester offices in the UK, or Dublin office (Citywest Business Campus) i…
Skills: Cloud Architecture, Platform Engineering, Azure, AWS, Enterprise Networking
Manchester, England, United Kingdom · On-site
The Scrum Lead is responsible for guiding the effective application of Agile practices and associated processes within the Pod. This role facilitates Agile ceremonies, protects the team from external distractions, remove…
Skills: Agile leadership, Scrum facilitation, Kanban, Team coaching, Risk management
Manchester, England, United Kingdom · Hybrid
We’re On the Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something…
Skills: Product design, E-commerce, User research, Prototyping, Data analysis
London, England, United Kingdom · Hybrid
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human firs…
Skills: Product management, Digital product lifecycle, Stakeholder management, Automotive industry knowledge, Data-driven decision making
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The Service Desk Analyst is responsible for the resolution of information system problems, including classification, prioritization, and root cause documentation. They also coordinate incident responses and maintain accurate records of customer interactions while adhering to service level agreements.
Candidates must possess strong analytical and problem-solving skills with a broad knowledge of server and desktop operating systems, networks, and Microsoft cloud offerings. Excellent communication skills and the ability to work flexibly, including out-of-hours when necessary, are essential.
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.
Accountabilities:
· Timely answering of support queries from multiple channels
· Promptly escalating issues to the relevant party to ensure progression
· Communicate relevant updates in daily ‘stand ups’ and as requested
· Share knowledge with team members
Responsibilities:
· Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.
· Maintain awareness of all relevant Service Level Agreements
· Deliver a high standard of customer service for all support queries
· Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.
· Undertake server patching in line with agreed processes.
· Update records of customer environments to reflect actions taken
· Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements.
· Carry out daily checks on customer environments, where required.
· Contribute to knowledge bases, writing/reviewing technical knowledge articles, where relevant
· Attend weekly meetings with customer technical staff, where required.
· Visit customer sites when required.
· Any other duties as and when required commensurate with organisational position
Essential Requirements
· Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.
· Excellent communication skills via various channels.
· Ability to clearly communicate technical information to a non-technical audience.
· Learn quickly and keep up to date with the latest technology advancements.
· Work under own initiative, while demonstrating effective teamwork.
· Demonstrate flexibility and adaptability to meet the needs of demanding workloads.
· Deliver high quality work within the expected timescale to meet customer service level expectations.
· Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.
· Embrace a passion for IT and technology.
· A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.
· Willingness and ability to work during weekends and out‐of‐hours when necessary (additional compensation for these hours of working will apply in line with T&Cs).
Desirable Requirements
· Previous helpdesk experience
· ITILv4
· Microsoft Certifications
· Any SQL/Linux knowledge
· Any Office 365, SharePoint, Azure experience
· Any programming/scripting experience
· Any experience of virtualisation i.e. VMWare, Hyper-V
By joining us you can expect:
As well as this, we offer:
The UK’s leading transformation partner for public services.
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 35 years. Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens. Committed to having social impact, we enjoy an enviable track record of delivering real savings and benefits. We do this by helping you move from vertically integrated legacy infrastructure to a platform business model – allowing you to keep infrastructure costs low and focus on doing what you do best i.e. delivering front-end services. With Methods, you access a range of specialist skills and industry expertise to transform your organisation for the digital age, break free of expensive suppliers, and take control of your customer relationships and operating model. Further information on Methods Group can be found at www.methods.co.uk.
Offices: Saffron House, 6-10 Kirby Street, London, EC1N 8TS, GB · Spaces, Peter House, Oxford Street, Manchester, M1 5AN, GB · Electric Works, Sheffield, S1 2BJ, GB · Alpha Works, Alpha Building, Suffolk Street, Queensway, Birmingham, B1 1TT, GB · Tramshed Tech, Pendyris Street, Cardiff, CF11 6BH, GB
There are currently 486 open software positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include bet365, BNY, NCC Group, Capgemini, Canopius Group, among others. Browse the listings above to see every active employer.
Yes — 386 of the 486 open software positions offer remote or hybrid work (68 remote, 318 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
