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$40k/yr
Full-time
Posted 16d ago
~38 hrs/week
Responsibilities
Manage a portfolio of social housing customers by monitoring success criteria and driving product adoption. Collaborate with internal teams to identify upsell opportunities and execute account plans to ensure client retention.
Requirements
Requires strong consultative skills and the ability to build rapport with key decision-makers. Proficiency in CRM software and a willingness to travel for client meetings and office visits are essential.
Full job description
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.
We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Job Title: Customer Success Manager
Salary Range: Up to £40,000 depending on experience Work Location: Remote - Scotland central Hours per week: 37.5 Contract type: Permanent
Welcome to Aareon UK, part of Aareon, the leading provider of ERP software for the European property industry. Our platform supports social housing providers across the UK with the tools they need to manage repairs, assets, tenancies and compliance, helping them deliver better services to residents and run more efficient operations.
As part of Aareon's wider group, we combine the pace and focus of a specialist product team with the scale and stability of a European market leader, giving us exciting plans to grow our reach and impact across the sector.
The Role
As the Customer Success Manager for Aareon UK, you will be deeply integrated within our wider Customer Success team and rely on a data-driven, high-touch approach to customer success and expansion. You will manage a book of business and be the main point of contact for a portfolio of social housing customers. This role will be remote based in Central Scotland, supporting customers and clients in the Central Belt area.
Key Responsibilities
Manage relationships with key decision makers and system users, understanding and monitoring their success criteria throughout the customer journey
Help clients improve product adoption and engagement with Aareon UK to maximise value and ensure retention
Use data analysis and fact-finding to identify upsell and cross-sell opportunities within your portfolio
Work with Account Managers to develop and execute account plans that grow Aareon UK's offering within this portfolio
Act as a key conduit for the rest of the business, signposting clients to Professional Services, Onboarding and Support teams when required
Maintain accurate client records and CRM data
Represent the voice of the customer internally, feeding back on trends, risks and opportunities across your book of business
Essential skills and experience:
You're someone clients instantly warm to, with an ability to quickly establish rapport, trust and collaborative relationships
You are a true team player with experience of working and collaborating with multiple internal stakeholders
You have proven consultative skills and can demonstrate Aareon UK's suite of products and services in an engaging, proactive and value-led way to grow existing clients outside of the contract renewal process
You think commercially but remain a customer-focused, solution-driven customer champion
You are tech savvy with a willingness to learn and get to grips with the Aareon UK system
Experience of, or genuine interest in, the social housing sector is an advantage
You are proficient with customer success and CRM software (e.g. Salesforce, Planhat)
A willingness to travel to meet customers on site regularly, as well as to one of our offices in Manchester and London from time to time, is a necessity.
Sustainable spaces for all
We are Europe's trusted provider of SaaS solutions for the property industry, leading the charge towards a digital future.
Our mission
Our mission is more than our work; it's our passion: connecting people, process and property, bringing the ecosystem closer together. We make digitalization a reality, helping our customers manage and sustain their properties effectively while providing superior digital experiences for everyone involved.
Our commitment
Embracing the industry's responsibility, we are dedicated to a more sustainable future. Our commitment encompasses environmental, economic, and social dimensions, empowered by technology that promotes affordable housing and energy efficiency for a brighter tomorrow.
Eager to embark this adventure? Let’s connect!
Offices: Isaac-Fulda Allee 8, Mainz, Rhineland-Palatinate 55124, DE · 9/11 rue Jeanne Braconnier, Meudon La Forêt, 92366, FR · Cornelis Houtmanstraat 36, Emmen, Drenthe 7825 VG, NL · 36-38 Cornhill, International House, London, EC3V 3NG, GB · Calle de Albasanz, 14, Madrid, Community of Madrid 28037, ES
Information TechnologyConsultingSoftwareInformation Services
How many Software jobs are open in Manchester, United Kingdom right now?
There are currently 486 open software positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Manchester, United Kingdom?
Companies currently hiring include bet365, BNY, NCC Group, Capgemini, Canopius Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Manchester, United Kingdom?
Yes — 384 of the 486 open software positions offer remote or hybrid work (68 remote, 316 hybrid).
How do I apply for Software jobs in Manchester, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.