Boston, Massachusetts, United States · Hybrid
$60k–$80k/yr
We’re Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working faster and smarter with contracts. We’re a growi…
Skills: Technical Support, REST APIs, Postman, Curl, Debugging
Boston, Massachusetts, United States · Hybrid
$90k–$110k/yr
We’re Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working faster and smarter with contracts. We’re a growi…
Skills: Customer Success Management, Account Growth, Upselling, Cross-selling, Churn Mitigation
Manchester, England, United Kingdom · Hybrid
We’re Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working faster and smarter with contracts. We’re a growi…
Skills: Cold Calling, Email Prospecting, LinkedIn Sales Navigator, CRM Management, Lead Qualification
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The role involves owning customer technical issues end-to-end, diagnosing API-level problems, and resolving support tickets within SLAs. You will collaborate with the development team to reproduce bugs and create self-service support content to improve efficiency.
Candidates should have previous technical support or QA experience in SaaS, or be a strong recent graduate with solid technical fundamentals. Proficiency with REST APIs and tools like Postman or Curl is required along with a customer-centric mindset.
We’re Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working faster and smarter with contracts. We’re a growing team making big things happen out of HQs in Manchester, UK, Boston and San Diego, US and we’re not stopping! Following our recent $50 Million Series B investment we’re looking for forward-thinkers, innovators and problem solvers to join our dynamic team as we enter our next growth phase.
As a Technical Support Engineer, you will be a key technical point of contact within our Global Support Team. You will own customer issues end-to-end, dig into code and API-level problems, and help deliver consistently high-quality service to every customer.
This is a hands-on technical role ideal for someone early in their career who enjoys solving technical problems, learning quickly, and growing into deeper technical ownership over time.
Customer Support & Resolution
Own and resolve a high volume of support tickets across multiple channels, meeting or exceeding SLAs for response and resolution.
Troubleshoot and diagnose technical issues, including configuration, integrations, and product behavior.
Represent the Summize Support Team, delivering gold standard customer service and acting as an extension of Customer Success, Implementation, and Development.
Escalate complex issues with clear, well-documented context when needed.
Technical Debugging & Collaboration
Investigate issues hands-on - reading logs, reproducing bugs, and debugging problems at the code and API level.
Recreate complex issues, documenting clear reproduction steps and providing high-quality data to the Development team.
Partner with Development to verify bug fixes and test new features, ensuring product reliability and quality.
Use tools such as Postman or curl to test and troubleshoot API requests.
Learning & Team Contribution
Build product and technical knowledge quickly, learning from senior engineers and applying best practices.
Share useful findings and contribute to a culture of learning, quality, and continuous improvement.
Help onboard and support peers as you grow in the role.
Process Improvement & Enablement
Create and maintain help articles, FAQs, troubleshooting guides, and self-service support content.
Spot recurring issues and surface trends to product and engineering to help reduce future ticket volume.
Contribute ideas that drive support efficiency, scalability, and customer satisfaction.
Some previous technical support, QA, or similar customer-facing technical experience (within SaaS or enterprise software is preferred) however strong recent graduates with solid technical fundamentals are also welcome to apply.
Familiarity with REST APIs and tools such as Postman or Curl for testing and debugging requests.
Strong analytical and problem-solving skills, with the ability to break down technical challenges.
Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, user-friendly guidance.
Customer-centric mindset with a passion for delivering exceptional experiences.
Desirable skills & experience
Familiarity with tools such as HubSpot, Azure DevOps, HaloCRM, or similar systems is desirable.
26 days’ vacation plus flexible public holidays (increasing by one day per year of service, up to 30 days)
Private healthcare, dental and vision insurance
Employee Retirement Plan (401k) with matching
Group Life Insurance benefit
Access to discounts on travel, electronics, fashion, fitness, and more
Rich learning and development opportunities supported through our Growth Mindset Fund
Seaport-based offices with fantastic perks, including a fully stocked fridge, soft drinks and snacks
Work from anywhere policy following one year of employment
Employee share option scheme
Regular social activities and events
The opportunity to be part of one of Boston’s most exciting tech scale-ups
Base salary range listed represents what Summize reasonably expects to pay for this position at the time of posting. Final compensation will be determined based on a number of factors including skills, experience and location. Total compensation may also include performance-based bonus/commission, equity and a comprehensive benefits package.
We understand the value of having a diversity of identities, backgrounds and thinking within our company so we’re open to hearing from applicants who don’t yet tick all the boxes. If that’s you, please accompany your application with short summaryexplaining how you’d close the gap on the skills you don’t yet have.
Looking for a role where you can really make a difference? We’d love to hear from you and tell you more about this exciting opportunity at Summize.
Creating contract clarity for the whole company
We’re a bunch of contract experts, spread across our US and UK headquarters, but working with businesses all over the globe. Our mission is simple - to eliminate contract chaos and create contract clarity for the whole company. How do we do this? With our AI-powered Contract Lifecycle Management (CLM) that helps legal and business teams stay aligned and in control. We cut through the contract chaos by embedding smart, intuitive contract workflows across the tools your teams already use. No shelfware, no long implementation projects or complicated training. Just shared visibility, faster turnaround times, fewer surprises and contract clarity for the whole company. We were one of the first CLM solutions to take an embedded integrated approach, so that we could meet businesses in the tools they already know and love - such as Outlook, Gmail, Microsoft Teams, Slack, Salesforce, HubSpot and of course Microsoft Word for all your contract reviews. We’re not just known for our embedded, integrated experience, we’re also known for our sprint-based implementation, our standout support and our powerful AI that supports and enhances your tasks with your legal expertise in mind. We’re loved and valued by many businesses around the globe such as Revolut, Miami Heat, Matillion, Huel, IONITY, SHL Medical and SeatGeek, just to name a few. We have strong customer success stories, overwhelmingly positive G2 testimonials, and plenty of Gartner reviews too. We're a growing team making big things happen out of our HQs in Manchester, UK, Boston, US and San Diego, US. Take a look at what we have to offer and start creating contract clarity across your whole company.
Offices: 4th Floor, 117 Portland Street, Manchester, Greater Manchester M1 6ED, GB · 25 Thomson Pl, Boston, Massachusetts 02210, US · DiamondView Tower, 350 10th Avenue, San Diego, California 92101, US
Creating contract clarity for the whole company
We’re a bunch of contract experts, spread across our US and UK headquarters, but working with businesses all over the globe. Our mission is simple - to eliminate contract chaos and create contract clarity for the whole company. How do we do this? With our AI-powered Contract Lifecycle Management (CLM) that helps legal and business teams stay aligned and in control. We cut through the contract chaos by embedding smart, intuitive contract workflows across the tools your teams already use. No shelfware, no long implementation projects or complicated training. Just shared visibility, faster turnaround times, fewer surprises and contract clarity for the whole company. We were one of the first CLM solutions to take an embedded integrated approach, so that we could meet businesses in the tools they already know and love - such as Outlook, Gmail, Microsoft Teams, Slack, Salesforce, HubSpot and of course Microsoft Word for all your contract reviews. We’re not just known for our embedded, integrated experience, we’re also known for our sprint-based implementation, our standout support and our powerful AI that supports and enhances your tasks with your legal expertise in mind. We’re loved and valued by many businesses around the globe such as Revolut, Miami Heat, Matillion, Huel, IONITY, SHL Medical and SeatGeek, just to name a few. We have strong customer success stories, overwhelmingly positive G2 testimonials, and plenty of Gartner reviews too. We're a growing team making big things happen out of our HQs in Manchester, UK, Boston, US and San Diego, US. Take a look at what we have to offer and start creating contract clarity across your whole company.
Offices: 4th Floor, 117 Portland Street, Manchester, Greater Manchester M1 6ED, GB · 25 Thomson Pl, Boston, Massachusetts 02210, US · DiamondView Tower, 350 10th Avenue, San Diego, California 92101, US
