Houston, Texas, United States · Hybrid
Hi, Future Homie! At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. He…
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Atlanta, Georgia, United States · Hybrid
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Houston, Texas, United States · Remote Solely
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Houston, Texas, United States · Remote OK
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
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Houston, Texas, United States · Hybrid
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Houston, Texas, United States · Remote Solely
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Houston, Texas, United States · On-site
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Houston, Texas, United States · Hybrid
UTHealth Houston's Epic Operating team is looking for a Certified Epic Business Intelligence Developer (BID) III to join their team. You must be familiar with writing SQL code and also have a data model certification. Yo…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as a frontline advocate providing thoughtful support, onboarding guidance, and consultative recommendations via chat, email, and phone. Handle high volumes of interactions while utilizing AI tools to resolve issues and drive customer success.
Requires 1-3 years of experience in customer service, support, or sales, with a preference for SaaS or financial software backgrounds. Candidates must possess strong communication skills, a growth mindset, and comfort navigating web and mobile applications.
At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?
📍Your Impact Starts Here
As a Customer Support Representative, you’ll serve as a frontline advocate for our customers—helping them get real value from Homebase and supporting their day-to-day needs. The work centers on delivering thoughtful customer support, onboarding guidance, and consultative recommendations. This includes troubleshooting issues, developing a strong understanding of product features, and identifying plans or upgrades that best support each customer’s business. The role works closely with teammates and enablement partners to ensure customers feel supported at every stage of their journey.
We’re looking for customer-first, motivated professionals who enjoy helping people and solving problems in a fast-paced environment. Empathy, clear communication, and curiosity show up in every interaction—whether over chat, phone, or email. Comfort with modern tools, including AI-powered systems, helps the work move faster and smarter, alongside a strong sense of ownership and openness to feedback. This is a performance-driven environment where effort and results are recognized, and where ongoing training and continuous growth in product and customer expertise are part of how the work evolves.
Support customers via live chat, email, and phone, delivering a thoughtful, solution-oriented experience
Understand customer needs and guide them toward the right Homebase features or plans
Educate customers on product functionality and best practices to drive successful onboarding
Handle a high volume of daily interactions while meeting performance metrics (efficiency, CSAT, call time, sales outcomes)
Use AI-enabled tools to assist with issue resolution, documentation, and productivity
Accurately document customer interactions and outcomes in internal systems
Stay current on Homebase product updates and process changes
Participate in team meetings, training sessions, and knowledge sharing
Take ownership of your results, learn from feedback, and continuously improve
🚀 The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:
1–3 years of customer service, support, sales, or call-center experience (SaaS experience is a plus, not required)
Payroll, time tracking, or financial software experience is a plus
Strong written and verbal communication skills
Comfort navigating web and mobile applications
Ability to manage time, stay organized, and adapt in a queue-based environment
Willingness to learn and use AI tools as part of daily workflows
A growth mindset, curiosity, and a strong sense of accountability
🤝 The Homie Way - These principles guide everything we do—from how we work and make decisions to how we show up for each other.
💡 Be Customer Obsessed – Solve problems with empathy and creativity.
⚡ Move Fast, Learn Fast – Experiment, take action, and grow every day.
🎯 Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.
🏆 Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.
🏅 Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.
💰 Ownership & Financial Security: Stock options + 401(k) with 4% match
🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
⏰ Flexible Time: 20 days PTO + company holidays
🤖 AI access, for real: We invest in builders and believe that curiosity shouldn't have a paywall. That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft.
👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
🛡️ Protection Plans: Life insurance + short/long-term disability coverage
🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Monday-Thursday are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together.
Complete a Take Home Assessment
Meet the Talent Acquisition team
Meet the Hiring Manager & Stakeholders
Background Check + Offer Stage
Welcome to the team, Homie 🎉
💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!
Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2M+ workers—and we’re just getting started.
At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.
The everything app for hourly teams with scheduling, time clocks, payroll, and HR. Unstoppable teams start here.
The everything app for hourly teams with scheduling, time clocks, payroll, messaging, and HR—built for small businesses. Unstoppable teams start here. Best Time Clock 2023 - The Motley Fool Best Scheduling 2023 - Investopedia America's Best Startup Employers 2024 - Forbes Brands That Matter Winner 2024 - Fast Company Best HR & Employee App 2023, 2024, & 2025 - The Webby Awards Best employee communication tool ever! - Theresa Fouquette, Owner, Bliss Small Batch Creamery
Offices: 835 Howard St, 2nd fl, San Francisco, California 94103, US
There are currently 284 open software positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JPMorganChase, Foxconn Industrial Internet USA, Amentum, AgileEngine, Centre Technologies, among others. Browse the listings above to see every active employer.
Yes — 123 of the 284 open software positions offer remote or hybrid work (52 remote, 71 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
