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Who we are Sphere Defense is a fully funded technology startup with the mission of providing allied countries with sovereign, effective and seamless autonomous countermeasures to neutralize todays’ and tomorrow’s aerial …
Provide first and second line digital workplace support to end users across multiple communication channels including phone, chat, and ticketing systems. Log, categorize, and prioritize incidents while ensuring timely resolution and escalating complex technical issues as needed.
Requirements
Requires at least 6 years of experience in IT Service Desk or user support roles with strong expertise in Windows 10 and Microsoft 365. Candidates must hold an ITIL certification and possess excellent proficiency in both English and French.
Full job description
Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
Are you ready to discover the role of a Service Desk Agent in Netcompany?
As a Service Desk Agent, you will:
Provide first and second line Digital Workplace support to end users across multiple communication channels.
Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms.
Assist users with software, applications, devices, and IT service-related inquiries.
Log, categorize, and prioritize incidents and service requests in accordance with established procedures.
Monitor and follow up on incidents and user requests to ensure timely resolution and customer satisfaction.
Escalate complex technical issues to appropriate support teams while maintaining clear communication with users.
Qualifications
What would make you a fit for the role:
At least 6 years of experience in a similar role in IT Service Desk / User Support, including second line support and workplace management in a demanding environment.
Strong expertise in Windows 10+ workstation support, Microsoft 365/Office applications and common workplace tools and peripherals.
Good knowledge of Active Directory, basic Windows/Linux server concepts, networking fundamentals, backup/restore, antivirus, patching and software deployment.
Excellent communication and interpersonal skills; able to explain complex issues in simple terms and handle user complaints professionally.
Strong analytical and troubleshooting skills, with the ability to work under pressure, manage priorities and meet tight deadlines.
Excellent knowledge of English and French (spoken and written).
ITIL certification is required; additional technical certifications such as Windows 10 MCSA, Microsoft 365 Modern Desktop Administrator, IT Helpdesk/Google IT Support, MOS or equivalent are strong assets.
Additional Information
Being a part of the Netcompany team, you will be provided with:
Opportunity to work in a modern environment.
Competitive compensation & benefits package
Hospitalization plan
Hybrid working model
Meal allowance
Mobility budget or commuting allowance (if applicable)
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
#LI-CF
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
Service DeskITILWindows 10Microsoft 365Active DirectoryNetworkingWorkplace SupportIncident ManagementTroubleshootingLinuxAntivirusSoftware DeploymentDigital WorkplaceMCSAModern Desktop AdministratorGoogle IT Support
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams.
Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization.
We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed.
Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners.
The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few.
We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Greece, Netherlands, Poland, Norway, Vietnam, Luxembourg, and Belgium with an employee count of more than 8900+.
Privacy policy: https://www.netcompany.com/int/Privacy-Policy
Offices: Strandgade 3, Copenhagen, Copenhagen DK-1401, DK · Toldbod Plads 1, Aalborg, Aalborg DK-9000, DK · Søndergade 66-68, Aarhus, Aarhus DK-8000, DK · Øvre Voll gate 15, Oslo, Oslo NO-0158, NO · ul. Pulawska 182, Warsaw, Warsaw PL-02-670, PL
Digital web- and self-service solutions E-commerce and PIMCRM/xRMCase and document managementData and insightApps and mobileCommissioning and training Business IntelligenceMachine LearningSecurity
How many Software jobs are open in Brussels, Belgium right now?
There are currently 397 open software positions in Brussels, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Brussels, Belgium?
Companies currently hiring include Sia, Sopra Steria Group, Accenture, Netcompany, Boston Consulting Group (BCG), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Brussels, Belgium?
Yes — 238 of the 397 open software positions offer remote or hybrid work (38 remote, 200 hybrid).
How do I apply for Software jobs in Brussels, Belgium?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.