● Liaising with customers to troubleshoot and diagnose issues remotely ● Answering calls out of hours on a rota basis ● Applying fixes and performing maintenance tasks on customer EPOS systems ● Training external or inte…
Skills: Troubleshooting, Technical support, EPOS systems, Maintenance, Customer service
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Territory Manager, UK & Nordics – Service Provider Channel
Birmingham, England, United Kingdom · Remote OK
Senior
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Full-time
Posted 14d ago
~40 hrs/week
Responsibilities
The role involves troubleshooting and diagnosing customer issues remotely while performing on-site maintenance and repairs on EPOS systems. Additionally, the agent will provide technical training to users and assist in selling merchandise to existing clients.
Requirements
Candidates should possess excellent communication and customer-facing skills along with a proactive approach to problem-solving. Strong organizational abilities and the capacity to work collaboratively within technical teams are essential for meeting deadlines.
Full job description
● Liaising with customers to troubleshoot and diagnose issues remotely
● Answering calls out of hours on a rota basis
● Applying fixes and performing maintenance tasks on customer EPOS
systems
● Training external or internal users of all levels to use our software and
systems
● Provide IT technical support and assistance to group employees.
● Selling merchandise and other products to existing clients.
● Excellent communication and customer-facing skills.
● Self-motivated, able to use own initiative and confidence to question.
● Effective team worker and able to deal and work with people of all levels.
● Proactive with good problem-solving skills.
● Excellent organisation and time management skills to meet set targets and
deadlines
● Working collaboratively with internal technical and project teams to solve
customer issues
Related keywords
Field SupportEPOSTechnical SupportMaintenanceTroubleshootingCustomer ServiceIT SupportSoftware TrainingSalesInformation Technology
FOOD HUB is a dynamic food innovation hub specializing in delivering high-quality products worldwide.
Industry
Wholesale Food and Beverage
Company size
2-10 employees
Founded
2024
Headquarters
MIAMI
FOODHUB is a dynamic Food Innovation HUB specializing in sourcing and delivering high-quality, fresh, seasonal products to restaurants, retailers, and distributors. We work closely with our global network to ensure our customers always have access to the freshest and most flavorful products.
We're on a mission to revolutionize the way people think about food. FoodHub connects innovation and sustainability with consumers seamlessly and sustainably, helping to build a more resilient and equitable food environment for everyone.
How many Software jobs are open in Birmingham, United Kingdom right now?
There are currently 225 open software positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Birmingham, United Kingdom?
Companies currently hiring include Kainos, PwC UK, Accenture, Capgemini, Inspired Thinking Group (ITG), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Birmingham, United Kingdom?
Yes — 149 of the 225 open software positions offer remote or hybrid work (48 remote, 101 hybrid).
How do I apply for Software jobs in Birmingham, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.