NOTE: Send your resume to [email protected] Remote Job Summary (paragraph or summarized statement about the position): Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for …
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Contract
Posted 1d ago
~40 hrs/week
Remote in Atlanta, Georgia, United States
Responsibilities
The developer will configure, customize, and support the Ivanti Neurons for ITSM platform by translating business requirements into scalable workflows and automation. They will also manage integrations, develop operational dashboards, and participate in the full software development lifecycle within an Agile environment.
Requirements
Candidates must have at least two years of hands-on experience with enterprise ITSM platforms and proficiency in JavaScript, SQL, and REST APIs. A strong understanding of ITIL processes and experience with low-code/no-code configuration principles are required.
Job Summary (paragraph or summarized statement about the position):
Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, OIT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.
Job Duties and Responsibilities (overall tasks and expectations of the position):
Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
Perform other assignments as required.
Minimum Qualifications (based on the job code):
At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
Qualifications (based on the needs of the position):
Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
ITIL certification is preferred.
Additional competencies
Strong analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication and stakeholder coordination skills.
Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams.
Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.
Other Information (various scheduling options, standard office hours, travel required, etc):
This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions.
Standard work hours are 8:00 AM - 5:00 PM.
The position may require coordination during major system releases, production deployments, outages, or other critical platform events.
Modern Application Observability Simplified . Delivered.
Industry
Information Technology & Services
Company size
2-10 employees
Founded
2015
Headquarters
Alpharetta, GA
LinkedIn followers
706
Coventek is an application performance management and software analytics services company providing software services, consulting, outsourcing and staffing services to our clients. Our Company specializes in expert consulting with extensive domain knowledge, onshore and offshore outsourcing projects and staffing solutions to information Technology industry.
Coventek has dedicated itself to be the finest professional services in the #APM #ApplicationPerformanceManagement #Splunk #AppDynamics #Dynatrace #CAAPM #Elastic #Analytics and #BigData ecosystems.
Offices: 8000 Avalon Blvd, Suite #100, Alpharetta, GA 30009, US
Application Development and SupportApplication Management ServicesBigData and AnalyticsManaged IT ServicesApplication MonitoringAnalyticsBigDataApplication AnalyticsPerformance ManagementInfrastructure Monitoring
Based on 1163 listings with disclosed salaries, most software jobs in Atlanta, GA pay between $78k–$204k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Atlanta, GA right now?
There are currently 2,446 open software positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Atlanta, GA?
Companies currently hiring include Truist, Capgemini, ICE, The Home Depot, Cox Business, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Atlanta, GA?
Yes — 1426 of the 2446 open software positions offer remote or hybrid work (412 remote, 1014 hybrid).
How do I apply for Software jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.