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The Collections Specialist manages a portfolio of customer accounts to ensure timely payment of receivables within a SaaS revenue model. This includes resolving billing disputes, optimizing cash flow, and ensuring compliance with ASC 606 and internal control standards.
Requires an Associate's or Bachelor's degree in Accounting, Finance, or Business with at least 3 years of experience in collections or accounts receivable. Experience in SaaS or subscription-based business models and familiarity with ERP systems like Oracle or Zuora is strongly preferred.
Location: Dallas, TX (Hybrid)
Reports to: Accounting Manager
Department: Finance & Accounting
POSITION SUMMARY
The Collections Specialist is responsible for the timely and effective collection of customer receivables within a SaaS and services-based revenue model, supporting strong cash flow, accurate AR aging, and customer account resolution in compliance with ASC 606 and internal control standards.
This role focuses on execution excellence—proactively managing assigned customer accounts, resolving payment issues, and partnering cross-functionally to ensure disputes are addressed quickly and professionally. The Collections Specialist plays a critical role in working capital optimization while preserving customer relationships and supporting audit-ready processes.
KEY RESPONSIBILITIES
Collections Execution & Account Management
Manage an assigned portfolio of customer accounts to ensure timely payment of invoices and optimize cash collections.
Execute strategic collection activities, including proactive outreach, executive-level customer negotiations, payment plan coordination, and appropriate escalation of delinquent accounts.
Proactively contact customers regarding upcoming and past-due balances via email and phone while maintaining positive customer relationships.
Track collection activity, payment commitments, and follow-up actions to ensure timely resolution.
Escalate delinquent accounts in accordance with established AR policies and coordinate legal escalations when necessary to support contract enforcement.
SaaS Billing & ASC 606 Alignment
Understand contract terms, billing schedules, and payment obligations within a SaaS environment.
Partner with Billing, AR, and Revenue teams to ensure collections activity aligns with invoiced amounts, contractual terms, and revenue recognition requirements.
Identify billing or contract issues impacting collections and collaborate with the Billing and Revenue Manager to drive timely resolution.
Recognize when billing or contract issues—not payment intent—are driving delinquency and route appropriately.
Maintain awareness of ASC 606 considerations to ensure collections activities support revenue recognition compliance.
Dispute Resolution & Cross-Functional Collaboration
Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
Support AR remediation efforts by coordinating billing dispute resolution, credit balance resolution, and unapplied cash investigations.
Partner with Billing, AR Manager, Revenue, RCS, Customer Success, and other stakeholders to resolve customer issues efficiently.
Build strong relationships with customer stakeholders, including executive-level contacts when necessary, while preserving positive customer relationships and enforcing payment terms.
Cash Application & Reconciliation Support
Partner with AR and Accounting to ensure payments are applied accurately and timely.
Assist in identifying unapplied cash, short payments, offsets, and credit balances requiring investigation and resolution.
Provide documentation and context to support reconciliation between the AR subledger and general ledger.
Reporting, Controls & Documentation
Maintain accurate records of collection activity, correspondence, and dispute resolution.
Support AR reporting, including aging schedules and collection status updates.
Ensure collection activities comply with internal controls, documented SOPs, and audit requirements.
Continuous Improvement & Process Support
Identify recurring collection issues and recommend process improvements to strengthen collections effectiveness and customer experience.
Analyze collection trends, identify risks impacting cash flow, and proactively recommend opportunities for automation and process optimization.
Support AR remediation initiatives, including legacy aging cleanup and continuous improvement of collections workflows.
Contribute to initiatives focused on reducing Days Sales Outstanding (DSO), minimizing aged receivables, and improving overall working capital performance.
QUALIFICATIONS
Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
3+ years of experience in collections, accounts receivable, or customer billing environments.
Experience in SaaS, subscription, or services-based businesses strongly preferred.
Strong understanding of collections best practices and customer account management.
Preferred Qualifications
Exposure to ASC 606 concepts or revenue-related accounting environments.
Experience with ERP or billing systems (Oracle, Zuora, or similar).
Experience supporting AR remediation or transformation initiatives.
Key Competencies
Results-Oriented: Persistent, organized, and focused on outcomes.
Professional Communicator: Able to navigate sensitive customer conversations diplomatically.
Detail-Oriented: Accurate documentation and follow-through.
Collaborative Partner: Works effectively with AR, Billing, RCS, and Accounting.
Policy-Aware: Understands and adheres to internal controls and compliance requirements.
Success Metrics
Reduction in assigned past-due AR balances.
Reduction in Days Sales Outstanding (DSO).
Reduction in accounts aged greater than 90 days.
Timely resolution of billing disputes, unapplied cash, and credit balance issues.
Improved cash collection performance and customer payment compliance.
Clean audit support for collections activity.
Positive internal and external stakeholder feedback.
This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.
CDS Global is the only provider that manages every customer and donor touchpoint—online and offline—across the entire journey. For more than 50 years, we have helped leading brands and nonprofits grow recurring revenue, deepen loyalty, and simplify complex operations. We unify subscription and donor management software, payment processing, customer care, fulfillment, and data intelligence into one intelligent solution. Today, we support 1,000+ brands and millions of consumers across media, publishing, nonprofits, utilities, higher education, and consumer products. Our capabilities include: • Subscription and recurring revenue management • Donor experience and fundraising operations • Billing and secure payment processing • Customer service and contact center operations • Fulfillment, remittance, and multichannel communications Whether it’s making sure the latest issue of Highlights for Children reaches a child, or processing donations quickly so organizations like the American Red Cross can respond to disasters, CDS Global makes every interaction seamless, meaningful, and measurable. Backed by the strength and stability of Hearst Corporation, we continuously invest in technology, security, and innovation to help our clients achieve sustainable growth.
Offices: 1901 Bell Ave., Des Moines, Iowa 50315, US · Tower House, Sovereign Park, Lathkill Street, Market Harborough, England LE16 9EF, GB · 2005 Lakewood Drive, Boone, Iowa 50036, US · 1419 W. 5th St., Wilton, Iowa 52778, US · 411 E South St, Tipton, Iowa 52772, US
Based on 3606 listings with disclosed salaries, most software jobs in Texas pay between $95k–$223k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Amazon, Bright Vision Technologies, JPMorganChase, AMD, Charles Schwab, among others. Browse the listings above to see every active employer.
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