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$45k/yr
Full-time
high school, associate degree
Posted 31d ago
~40 hrs/week
Responsibilities
The Admissions/Intake Manager oversees the intake process, ensuring timely access to care and compliance with clinical protocols. They supervise intake staff, manage client documentation, and coordinate with interdisciplinary teams to facilitate seamless service transitions.
Requirements
Candidates must have a high school diploma or equivalent, with an associate degree preferred, and 1-2 years of experience in healthcare or social services. Proficiency in EMR systems, insurance verification, and strong communication skills are required.
Full job description
TITLE:
Admissions/
Intake Manager (LGSW/LPC/LICSW)
OVERVIEW:
Providing compassion and care isn’t just our profession at PHRI,it’s ourpassion…andculture.Wecarefortheclientsthatweserve.We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference in the community.
Currently serving over 1,500 patients in two different states and looking to growtoover10,000patients in5states,overthenext3-5 years. Its focus is advocating and implementing integrated care model approach to underserved population undergoing behavioral health related issues.
REPORTS TO:
CLASSIFICATION:
DATE APPROVED:
July 2025
LOCATION:
Washington D.C.
FTE
1.0
ENVIRONMENT/PHYSICAL DEMANDS
Standard Office / Sit, stand, walk, lift 15 lbs
POSITION SUMMARY
The Admissions/Intake Manager oversees the coordination, supervision, and quality assurance of the admissions and intake process for clients entering PHRI's behavioral health and substance use treatment programs. This licensed professional plays a critical role in supporting timely access to care, ensuring compliance with admission protocols, and enhancing client engagement through a trauma-informed, person-centered lens. The Manager supervises intake staff, coordinates interdisciplinary onboarding efforts, and develops workflows that align with clinical goals and agency values.
DUTIES AND RESPONSIBILITIES
Respond promptly and courteously to phone, email, and in-person inquiries from prospective clients, family members, and referral sources.
Explain program offerings, intake requirements, and treatment process clearly and compassionately.
Schedule intake assessments with clinical staff and coordinate logistics with admissions and operations teams.
Collect and input client data, documentation, consents, and insurance information into the electronic medical records (EMR) system.
Verify benefits and eligibility for services through insurance portals or coordination with billing staff.
Track incoming referrals and maintain updated status reports to support timely admissions.
Identify and escalate urgent or high-risk situations to clinical supervisors as needed.
Maintain confidentiality of all client and program information in accordance with HIPAA and 42 CFR Part 2.
Collaborate with case managers, program managers, and other departments to ensure seamless transition into services.
Participate in regular intake team meetings and training sessions to support quality improvement and consistency.
EXPERIENCE AND QUALIFICATIONS
High school diploma or equivalent required; associate degree in healthcare administration, psychology, or related field preferred.
Minimum 1–2 years of experience in a healthcare, social services, or behavioral health setting.
Familiarity with intake procedures, EMR systems, and insurance verification processes.
Excellent verbal and written communication skills, with a client-first approach.
Strong organizational skills with the ability to multitask and prioritize effectively.
Demonstrated ability to work independently and as part of a team in a fast-paced environment.
Sensitivity to populations experiencing trauma, substance use, and mental health challenges.
Proficient computer skills in Microsoft Outlook and other standard software applications.
Legally authorized to work in the U.S.A.
COMPETENCIES:
Simplify complex issues; breaking down big problems into smaller, manageable tasks, and identifying the key priorities that will have the biggest impact on the business
Delegate effectively; giving clear direction, setting expectations, and providing the necessary resources and support to help their teams succeed
Predict future trends and challenges, stayingup-to-date on industry developments, monitoringmarkettrends, and seeking out new opportunities for growth and innovation.
Systemize processes; identifying and eliminating inefficiencies, establishing clear workflows and procedures, and ensuring that everyone in the organization is aligned around the same goals.
Structure organization for growth; defining clear roles and responsibilities, establishing a clear chain of command, and creating a culture of accountability and transparency.
AAP/EEO STATEMENT:
It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status,status with regard to public assistance, veteran status, or any other characteristic protected by federal, stateor locallaw.Inaddition,PrestigeHealthcareResources,Inc.willprovidereasonableaccommodationforqualified individuals with disabilities.
Prestige Healthcare Resources, Inc. (PHRI) is a leader in providing a variety of behavioral healthcare services dedicated to providing comprehensive support to a diverse range of clients. A trusted CARF accredited agency with a mission of “Restoring hope and healing to the community”, With a focus on compassion and personalized care, we offer a variety of services tailored to meet the unique needs of individuals seeking assistance. From counseling and therapy to specialized programs, our team is committed to promoting mental wellness and empowering clients to achieve their fullest potential. At Prestige Healthcare Resources Inc., our unwavering dedication to compassionate care sets us apart as a trusted partner in enhancing mental health and overall well-being.
Offices: 1418 Marion Barry Ave SE, Washington, District of Columbia 20020, US · 9500 Medical Center Dr, 104, Upper Marlboro, Maryland 20774, US · 400 W Franklin St, 300, Baltimore, Maryland 21201, US
Case ManagementHealth and WellnessPublic SpeakingBehavioral HealthMental Health RehabilitationSubstance Abuse TreatmentsCommunity SupportsCounselingTherapyand Housing
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