Manchester, England, United Kingdom · On-site
Annual salary: up to £24,870.29 Customer Service OOH Agent Location: Manchester – Ardwick (M12) Contract: Full Time, 1-year fixed term contract Hours – 37.5 per week Salary - £24,870.29 per annum Working Pattern Two-week…
Skills: Interpersonal Skills, Problem Solving, Customer Service, IT Literacy, Microsoft Word
Manchester, England, United Kingdom · On-site
Company Description Location: Manchester - M11, M18, M22, M23, M20, M21, M19, M16, M14 Pay: £13.45 per hour plus 30p per mile fuel allowance Shifts: full-time, part-time, evenings, weekends We're sorry, but we do not cur…
Skills: Personal Care, Medication Assistance, Mobility Support, Companionship, Compassion
Manchester, England, United Kingdom · On-site
$26k–$32k/yr
We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health…
Skills: Community Outreach, Stakeholder Engagement, Relationship Building, Networking, Sales
Manchester, England, United Kingdom · On-site
$75k–$85k/yr
Description Position Title: Manager of IT Position Type: Full-Time, Hands-on Leadership Location: Multi-site (Local travel required). This is not a remote position. Setting: Mission-Driven / Lean IT Environment Salary Ra…
Skills: Microsoft 365 Administration, Azure Active Directory, Cybersecurity, Vendor Management, MSP Coordination
Manchester, England, United Kingdom · Hybrid
Finance Administrator Manchester, UK Starting salary for this position is £26,232 per annum (plus contributory pension) About MAG: MAG (Mines Advisory Group) is an international humanitarian organisation based in Manches…
Skills: Transaction Processing, Account Reconciliation, Supplier Management, BACS Payments, International Payments
Manchester, England, United Kingdom · Hybrid
MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communiti…
Skills: Talent Acquisition, Strategic Leadership, End-to-End Recruitment, Stakeholder Management, International Recruitment
Manchester, England, United Kingdom · On-site
$28k–$30k/yr
Company Description Home Instead is the leader in specialised home care, providing high quality care and companionship services that enable people to live well in their own homes. Job Description We are currently recruit…
Skills: Scheduling, Care Coordination, Microsoft Office, Google Suite, CRM Software
Manchester, England, United Kingdom · On-site
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for ever…
Skills: Abortion Care, Contraception Care, Clinical Nursing, Patient Support, Reproductive Healthcare
Birmingham, England, United Kingdom · Hybrid
$25k–$32k/yr
Contract Type: Permanent Hours: Full Time, 35 hours per week Closing Date: 23:59 on 05/07/2026 Salary: £25,000.00 to £28,783.00 (National) £27,124.00 to £32,314.00 (London), dependent on your location, skills, knowledge …
Skills: CRM Systems, Data Management, Business Development, Partnerships Management, Marketing
Manchester, England, United Kingdom · On-site
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for ever…
Skills: Abortion Care, Contraception Care, Clinical Nursing, Patient Support, Reproductive Healthcare
Manchester, England, United Kingdom · On-site
Job Title: Night Support Worker (Female Only Applicants) Contract Type: Permanent Salary: £28,031.56 per annum plus 10% Night Allowance Working Hours: 37.5 hours per week Working Pattern: 4 nights on, 4 nights off, worki…
Skills: Risk Management, Crisis Intervention, Trauma Informed Care, Case Management, Safeguarding
Manchester, England, United Kingdom · On-site
Join Us and Help Shape Brighter Futures At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation b…
Skills: Team Management, Caseload Management, Safeguarding, Risk Assessment, Partnership Working
Manchester, England, United Kingdom · On-site
Company Description Home Instead is the leader in specialised home care, providing high quality care and companionship services that enable people to live well in their own homes. Job Description We are currently recruit…
Skills: Care Assessment, Care Planning, Risk Assessment, CQC Standards, Safeguarding
London, England, United Kingdom · Hybrid
$31k–$44k/yr
Contract Type: Maternity Cover for up to 12 months Hours: Full Time, 35 hours per week Closing Date: 23:59 on 05/07/2026 Salary: £31,277.00 to £39,096.00 (NATIONAL) or £35,250.00 to £44,064.00 (LONDON), dependent on your…
Skills: B2B Marketing, Strategic Planning, Digital Marketing, Campaign Management, Content Commissioning
Manchester, England, United Kingdom · On-site
$12/hr–$13/hr
Care Assistants - South Manchester - Female Drivers Only Drivers & Walkers | Block Pay (Not Pay-Per-Call) Do you have a natural caring side? Whether you’ve supported a loved one or simply enjoy helping others, you alread…
Skills: Personal Care, Communication, Safeguarding, Medication Administration, Moving And Positioning
Birmingham, England, United Kingdom · Hybrid
$39k–$50k/yr
Contract Type: Permanent Hours: Full Time, 35 hours per week Closing Date: 23:59 on 05/07/2026 Salary: £39,000.00 to £45,000.00 (NATIONAL) or £44,000.00 to £50,000.00 (LONDON), dependent on your location, skills, knowled…
Skills: EDI Strategy Implementation, Data Analysis, Stakeholder Management, Facilitation, Inclusive Practices
Manchester, England, United Kingdom · On-site
Location: North West - Manchester, Stoke on Trent, Warrington Hours: 40 hours per week, Monday-Friday, Full Time Salary £15 per hour dependent on qualification and experiences Travel allowance Are you looking for a Chef …
Skills: Meal Preparation, Food Hygiene, Health And Safety, COSHH, Dietary Requirement Management
Manchester, England, United Kingdom · On-site
Nursery: The Learning Hive, Audenshaw, Manchester M34 5GB Hours: 40 hours per week, Monday-Friday, Full Time Welcome Bonus: £500 Salary: Up to £13.30 per hour (dependent on qualifications and experience) Remarkable Futur…
Skills: Activity Planning, Child Observation, Personal Care, EYFS Framework, Pedagogy Principles
Manchester, England, United Kingdom · On-site
$12/hr–$13/hr
Nursery: Alexandra Park, Demesne Road, Manchester, M16 8PH Hours: 40 hours per week, Monday-Friday, Full Time Welcome Bonus: £500 Salary: Up to £13.45 per hour (dependent on qualifications and experience) Remarkable Futu…
Skills: Early Years Education, Activity Planning, Child Observation, Personal Care Management, Reggio Emilia Approach
Manchester, England, United Kingdom · Hybrid
Role: Roving Human Resources Manager Hours: Full time Pay: Up to £42,440 GBP gross per annual (additional allowances may apply during deployment) Duration: Permanent Location: Manchester, UK (hybrid working available), w…
Skills: Strategic HR Leadership, Operational HR Management, Workforce Planning, Employee Relations, Safeguarding
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Deliver high-quality customer support for government contracts via telephone and email, focusing on housing, repairs, and transport. Ensure accurate record-keeping and issue resolution while adhering to SLAs and KPIs.
Requires substantial customer service experience and basic IT literacy in Microsoft Office. Candidates must be compassionate, professional, and able to work a flexible rota including evenings and weekends.
Salary - £24,870.29 per annum
Working Pattern Two-week rotation:
Week 1: Monday to Friday, 4:00 PM to 12:00 AM (weekend off)
Week 2: 3 days in the week and Saturday and Sunday
Weekday shifts: 4:00 PM to 12:00 AM
Weekend shifts: 2.00 PM to 10.00pm
The Customer Service Agent is responsible for delivering high-quality, customer-focused support across a range of Local and Central Government contracts. This includes handling enquiries related to housing, repairs, ASB, transport, and other services. The role requires compassion, empathy, and a commitment to resolving issues effectively, particularly when supporting vulnerable customers.
Respond to customer enquiries via telephone and email, ensuring accurate information capture and resolution.
Take ownership of issues and follow through to appropriate outcomes.
Work within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), prioritising quality interactions over rigid call times.
Problem-solve and escalate issues where necessary, adhering to business policies and procedures.
Maintain accurate records and update systems in line with GDPR and internal standards.
Ensure the customer experience remains central to all activities, including professional communication and compliance with health and safety standards.
Great interpersonal skills and a genuine desire to connect with and support others
Compassionate and professional approach when dealing with vulnerable customers
Strong problem-solving skills and the drive to take ownership of issues through to resolution
Ability to work to targets and deadlines while maintaining quality service
Comfortable working in a fast-paced and often complex environment
Leads by example and contributes positively to team culture
Adheres to established business policies, procedures, and service standards
Basic IT literacy, including use of Microsoft Word, Excel, and Outlook
Good written and verbal communication skills
Substantial experience in a customer service environment, or transferrable skills with a willingness to learn
Maintains a professional manner at all times, including appearance, use of company ID, and adherence to health & safety standards
Ensures the customer experience is central to all activities and interactions
Willing and able to work flexibly as part of a rota, including evenings, weekends, and bank holidays as required - Where shift/working pattern adjustments need to be made subject to business need, these will always be communicated at least a month in advance.
Office-based in Ardwick (M12), 5-minute walk from Hyde Road
Free on-site parking and bike/motorbike storage
Free shuttle bus to Manchester Piccadilly Station during peak hours
Friendly, supportive and progressive work culture and environment.
25 days annual leave plus bank holidays
Annual Mears Fun Day – Free day out for you, friends/family paid for by Mears in recognition of your hard work throughout the year – For employees in England, this is usually a theme park such as Drayton Manor.
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitments – do something worthwhile for a cause close to your heart.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Employee Assistance Programme – Confidential support services for Mental and Physical wellbeing
Mental Health First Aider Network – Confidential MHFA support and signposting.
Employee of the Month Award (Departmental) – a chance to win recognition within the department as well as monthly/yearly rewards vouchers.
Extensive L&D Programme that offers fully accredited certification in areas such as Prevent/Safeguarding and Mental Health Awareness.
Mears Amazing Employee Awards
Subsidised Eye Tests and cost towards glasses for DSE use
Employee Networks and Sub-Forums
Canteen and payable gym available
Apply below or to discuss your application further; contact:
Beth Dunford ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Partners for Purpose
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country.
Offices: Montpellier Court, Gloucester Business Park, Brockworth, Gloucester, Gloucestershire GL3 4AH, GB · 26 - 28 Hyde Way, Welwyn Garden City, Hertfordshire AL7 3UQ, GB · IT Suite, 2 Mallard Way, Sowton Industrial Estate, Exeter, Devon ES2 7LD, GB
There are currently 50 open social services positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CCH Group, MAG (Mines Advisory Group), Storal, The King's Trust International, Witherslack Group, among others. Browse the listings above to see every active employer.
Yes — 19 of the 50 open social services positions offer remote or hybrid work (3 remote, 16 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
