Description Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community. WYH has a robust benefits package including generous time …
Skills: Patient Registration, Referral Coordination, Data Analysis, Electronic Health Records, Microsoft Excel
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$23/hr–$24/hr
Full-time
associate degree, professional certificate
Generous time off, Health insurance, Dental insurance, Vision insurance, 401k with safe harbor employer match, Tuition reimbursement
Posted 12d ago
~40 hrs/week
Responsibilities
The Patient Access Coordinator identifies and facilitates pre and post-visit patient needs to address gaps in care and standards of care. They act as a subject matter expert in administrative support, managing patient databases and coordinating referrals and community resources.
Requirements
Candidates need an associate degree in a health field with two years of experience, or 3-5 years of relevant healthcare experience in registration and referral coordination. Proficiency in Microsoft Office and strong communication skills are required.
Full job description
Description
Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.
WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance, commuter benefits and more!
GENERAL RESPONSIBILITIES:
The Patient Access Coordinator serves as an integral part of the Practice Operations Team by providing specialized support to WYH locations. The Patient Access Coordinator is responsible for identifying and facilitating pre and post visit patient needs related to gaps in care and/or standards of care for WYH primary care practices and will act as a Subject Matter Expert in all administrative and support functions of a Practice Operations Team.
SPECIFIC RESPONSIBILITIES:
Involved in collaborative health teams and department performance improvement initiatives
Prepare patient charts for future appointments, with a special focus on gaps in care (i.e. cancer screenings and disease specific care needs) and standards of care.
Utilize data mining tools available within the electronic health record or from outside resources such as insurance companies, agencies or vendors; such as the local regional health information organization (HIXNY), NYSIIS, etc.
Create and manage patient database lists for routine calls and follow up related to visit planning and other quality projects
Following disease specific or standard of care clinical guidelines by following current WYH policies, procedures and workflows.
Work with site managers, providers and other care team members to review visit planning workflows on a regular basis to identify areas for improvement
Participate in performance improvement/continuous quality improvement activities, as assigned
Provide care coordination as necessary and appropriate for patients including:Identify and link patients with community resources to facilitate referrals internally and externally
Referral coordination maintains ongoing tracking and appropriate documentation on referrals, diagnostic imaging, and all appointments arranged outside the WYH organization
Assist patients with the process of determining eligibility, obtaining and maintaining free pharmaceuticals through the Patient Assistance Program
Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
Ensure timely documentation in Electronic Health Records
Establish and maintain cooperative relationships with patients, family members, providers, managers, co-workers and external customers
Maintain proficiency with NYSIIS (NYS Immunization Information System); including, but not limited to uploading or extracting data, manipulating and analyzing data, and troubleshooting database or data exchange issues.
Confirm complete and accurate registration information, including patient demographic and current insurance information.
Familiarity with all aspects of applications within the EHR system necessary to carry out functions of the organization.
Process requests for patient information via phone, fax, mail, or at door of the unit according to policy or regulation.
Maintain confidentiality of patient health records and the data therein at all times.
Process incoming and outgoing mail on a daily basis to ensure timely distribution to the correct recipients, utilizing mail systems as needed (UPS, certified mail, postage machine, etc.).
Demonstrates excellence in both internal and external customer service.
Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
Ensures and/or remains in compliance with local, state, and federal regulations.
Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
Completes other duties as assigned.
Requirements
MINIMUM QUALIFICATIONS:
Associates degree in health field and two (2) years’ experience working in a healthcare setting. Three to Five (3-5) years’ relevant experience in a health care setting providing patient registration, referral coordination and/or visit preparation in a physician practice setting, may be substituted for a degree. Able to take and follow through with delegated tasks and accountability. Strong written and verbal communication skills. Ability to use interpersonal skills to establish and maintain cooperative relationships internally and externally with patients, providers and co-workers. Proven data analysis skills, proven organizational abilities. Intermediate proficiency with Microsoft Office suite, specifically Excel. Ability to demonstrate excellent customer service and strong cultural competency. Ability to adhere to strict confidentiality guidelines.
PREFERRED QUALIFICATIONS:
Five (5) years’ experience working in a healthcare setting with patients and providers. Licensed Professional Nurse certified Medical Assistant, or certified Dental Assistant. Bilingual. Experience with public speaking and group training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
Offering access to consistent quality medical, dental and behavioral health care without regard to income.
Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
1971
Headquarters
Albany, NY
LinkedIn followers
1,891
Established in 1971, Whitney M. Young, Jr. Health Center, Inc. (WYH) is a community based, 501(c) 3 non-profit corporation that provides affordable, accessible primary and preventative medical, dental and addiction services to the uninsured, working poor and medically under-served people of the Capital Region. Whitney Young currently operates from eight physical locations in Albany, Troy and Watervliet, including school-based health centers in three Albany elementary schools. In addition, Whitney Young Health provides mobile dental services through Seal-a-Smile, a partnership with the Healthy Capital District Initiative (HCDI).
Whitney Young Health fulfills its mission and vision by offering comprehensive primary care services to all, from birth to old age, with special focus on chronic illnesses, prevention and early intervention. Particular emphasis is placed on reducing health disparities identified through the needs assessment and deployment of the chronic care model in the medical setting. The design of WYH's delivery model is patient centered addressing clinical symptoms as well as behavioral issues to achieve measurable outcomes. Recently, the National Committee for Quality Assurance recognized Whitney Young’s Troy and Albany Health Centers as Level III Patient-Centered Medical Homes.
Most of the 21,000 patients WYH serves annually are under or uninsured minorities living in poverty. Moreover, the conditions of high rates of unemployment and poverty; and the lack of health insurance cause higher rates of morbidity and consequent health disparities amongst Whitney Young’s target patient population.
Whitney Young Health works to alleviate barriers accessing care and augment its primary care services by providing transportation, translation, patient education, nutrition and case management services as well as by employing culturally diverse clinical and support staff.
Offices: 920 Lark Drive, Albany, NY 12207, US
Ambulatory Health CareAddiction ServicesPrenatal CarePediatric CareFamily PracticePrimary CareDental ServicesSubstance AbuseBehavioral HealthMental Health
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