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$51k–$60k/yr
Full-time
bachelor degree, postgraduate degree
Posted 22d ago
~40 hrs/week
Responsibilities
Coordinate HUD-funded supportive housing programs and serve as the primary liaison for subcontracted partner agencies providing services to low-income and medically ill individuals. Oversee program quality, manage data entry in tracking systems, and facilitate system integration meetings with external stakeholders.
Requirements
Requires a Bachelor's degree with 2+ years of Human Services experience or 5+ years of experience without a degree. Preferred qualifications include a Master's degree in a related field and specific experience in case management, homeless services, and HIV-specific services.
Full job description
JOB SUMMARY
The Senior Housing Supportive Services Specialist will coordinate the AIDS Foundation of Chicago (AFC) supportive housing programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position also serves as AFC’s liaison to housing program subcontracted partner agencies that provide housing and direct services for chronically medically ill (including HIV/AIDS), chronically homeless, and low-income individuals and families. This position also provides guidance and direction to partner agency direct service staff and supervisors on implementing the housing program policies and procedures, and shares responsibility for the overall quality of services provided.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Coordination
•Provide support to case managers and supervisors at various funded partner agencies to provide high-quality services;
•Provide oversight and direction to supervisors and case managers from partner agencies in accordance with supportive housing program policies and procedures
•Utilize Coordinated Entry System (CES) to track project data and receive project referrals; initiate the referral process to ensure that it is expedited to assess for eligibility, and review and approve eligibility documentation for potential program participants;
•Monitor utilization of support services (i.e., case management services, transportation, furnishings, dental, vision); provide information and reports on a regular basis on program outcomes, service coordination, and service delivery to AFC staff and partner agency program directors;
•Collaborate with SHP Director & SHP Senior Manager to update SHP policies and procedures and to ensure alignment with current program operations and system-level changes;
•Serve as community point of contact and share information for all inquiries about SHP projects;
•Collaborate with AFC’s Senior Quality Specialist; provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Case Worthy);
•Serve as main point of contact for external stakeholders within the Chicagoland Homeless Services System;•Lead short-term projects as needed (i.e., system-level changes to policies and procedures).
Quality Assurance and Data Entry
•Ensure accuracy and timeliness of intake data by entering intakes and exit data on all program participants in data tracking systems (i.e., Case Worthy &HMIS);
•Ensure accurate entry of intake & exit information by partner agencies foraccurate reporting;
•Communicate with partner agency case managers and supervisors when quality issues arise;
•Maintain compliance with all HMIS Data Standards in accordance with HUDCoC requirements by updating referral status when clients are enrolled; complete housing move-in date and exit assessment within 7 days of discharge;
•Complete monthly reports for assigned programs;•Participate in annual program partner site visit reviews;
•Support SHP Director and Senior Manager in chart audits for Funders
•In conjunction with Program Development & Senior Quality Specialist, monitor data to ensure programs are meeting quarterly and annual Data Quality Standards and the Annual Data Evaluation Standards to ensure programs are maintaining competitiveness with other city-wide CoC Funded Projects;
•Field participant calls and complaints as necessary.
Meetings and Training Facilitation
•Convene and facilitate System Integration Team (SIT) meetings with partner agency service providers on a monthly basis for multiple housing programs;
•Provide guidance or case consultation as needed to partner for the development of client-level interventions;
•Attend all Department & interdepartmental meetings (i.e., Payment Processing, Public Grants Prep, SHP Team meeting, Quality Assurance Team meeting & All Housing Team);
•Attend and participate in systems-level meetings and workgroups (i.e., Continuum of Care (CoC), Chicago Low Income Trust Fund (CLIHTF), Coordinated Entry System (CES);
•On-board new partner agencies’ case managers and supervisors on SupportiveHousing processes, expectations and policies and procedures.
Other
•Assist with agency-wide activities as directed, including Annual Meeting, AIDSRun & Walk, and others;
•Update job knowledge by participating in educational opportunities; readingprofessional publications; maintaining personal networks; participating inprofessional organizations;
•Protect the organization's value and manage risk by keeping information confidential;
•Perform other duties as assigned.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None.
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
Bachelor's degree and 2 or more years of Human Services experience
OR 5 or more years of Human Services experience
Preferred Qualifications
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years of Case Management experience
1 or more years of Homeless Services experience
1 or more years HIV-specific service experience
Related keywords
HOPWAHUDHMISCase WorthyCoordinated Entry SystemContinuum of CareChicago Low Income Trust FundSupportive HousingHIV/AIDS ServicesHomeless ServicesCase ManagementData Quality StandardsHuman ServicesProgram OversightChart AuditsSocial Work
People First | Compassion | Accountability | Meaningful Engagement | Justice in Action | Innovation
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1985
Headquarters
Chicago , IL
LinkedIn followers
6,948
AFC Communications is not supported by federal funds.
Our Mission
AFC mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions.
Our Vision
People living with HIV or chronic conditions will thrive, and there will be no new HIV cases.
Offices: 200 West Monroe Street, Suite 1150, Chicago , IL 60606-5075, US
Based on 1682 listings with disclosed salaries, most social services jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Illinois right now?
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