Miami, Florida, United States · On-site
JOB SUMMARY The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical, Dental, Behavioral Hea…
Skills: Customer Service, Phone Etiquette, Scheduling, Insurance Eligibility Verification, NextGen EHR
Pensacola, Florida, United States · On-site
$57k–$63k/yr
**Sign on Bonus Available** Lakeview Center is a part of the Federal Loan Repayment Program - HRSA.gov Lakeview Center provides comprehensive behavioral health care to adults and children with mental illnesses, drug and …
Skills: Crisis Intervention, Therapeutic Services, Safety Planning, Clinical Assessment, Case Management
Orlando, Florida, United States · On-site
Compensation Salary Schedule Overview To provide students with educational, emotional and social stability through a comprehensive school counseling program. Works with assisting students to achieve their highest potenti…
Skills: Crisis Intervention, Individual And Group Counseling, Career Counseling, Educational Data Analysis, Conflict Resolution
Okaloosa County, Florida, United States · Hybrid
$57k–$63k/yr
This will be a daytime hybrid position - 8 hours with on call rotation. $1000 Sign on Bonus Lakeview Center is a part of the Federal Loan Repayment Program - HRSA.gov Lakeview Center provides comprehensive behavioral hea…
Skills: Crisis Intervention, Therapeutic Services, Safety Planning, Client Assessment, Risk Management
Fort Pierce, Florida, United States · On-site
Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving…
Skills: Case Management, Resource Coordination, Crisis Intervention, Referral Facilitation, Transition Planning
Sarasota County, Florida, United States · On-site
$20/hr–$22/hr
ABOUT THE ORGANIZATION: Operation PAR, Inc. is a non-profit organization offering the full continuum of services for individuals with substance use and/or mental health disorders. PAR has been providing comprehensive beh…
Skills: Substance Abuse Counseling, Mental Health Counseling, Psychosocial Assessment, Case Management, Treatment Planning
West Palm Beach, Florida, United States · On-site
$60k–$80k/yr
Quadrant Health Group provides effective, evidence-based addiction treatment that leads to long-term recovery. We are looking for a Primary Therapist in Palm Beach Shores, FL Compensation: $60k- $80k (Based on experience…
Skills: Biopsychosocial Assessments, Treatment Planning, Individual Therapy, Family Therapy, Group Therapy
Miami, Florida, United States · On-site
$26/hr–$51/hr
JOB DESCRIPTION We are seeking RNs in the Miami area with BH experience who are passionate about supporting pediatric members and delivering high-quality care. Provides support for care management/care coordination activ…
Skills: Care Management, Care Coordination, Behavioral Health, Pediatric Care, Comprehensive Assessments
Gainesville, Florida, United States · On-site
$19/hr–$20/hr
Description JOIN THE ECS4Kids TEAM ECS4Kids (formerly Episcopal Children’s Services) is a 2026 Top Workplace that honors young children’s immense potential by helping them enter school ready to learn. We cultivate lifelo…
Skills: Administrative Support, Staff Scheduling, Regulatory Compliance, Curriculum Implementation, Microsoft Office
Winter Garden, Florida, United States · On-site
Compensation Salary Schedule Candidates that have taken the Para Assessment with a passing score, or have an Associate’s degree or 60 completed semester credits, may be eligible for a higher hourly rate in a certified po…
Skills: Behavioral Management, Crisis Intervention, Positive Behavioral Supports, Instructional Assistance, Physical Restraint
Winter Garden, Florida, United States · On-site
Compensation Salary Schedule Candidates that have taken the Para Assessment with a passing score, or have an Associate’s degree or 60 completed semester credits, may be eligible for a higher hourly rate in a certified po…
Skills: Behavioral Management, Crisis Intervention, Positive Behavioral Supports, Instructional Assistance, Data Collection
Winter Garden, Florida, United States · On-site
Compensation Salary Schedule Candidates that have taken the Para Assessment with a passing score, or have an Associate’s degree or 60 completed semester credits, may be eligible for a higher hourly rate in a certified po…
Skills: Behavioral Management, Crisis Intervention, Positive Behavioral Supports, Instructional Assistance, Data Collection
Mirasol at Coconut Point, Florida, United States · On-site
Join Our Team as a Cook: Create Culinary Delights and Enhance Lives Are you passionate about food and love creating delicious cuisines? Do you have a heart for service and enjoy making others happy? If so, we have the pe…
Skills: Culinary Skills, Cooking From Scratch, Interpersonal Skills, Empathy, Compassion
Bonita Springs, Florida, United States · On-site
Culinary Director - Fine Dining Position Summary Enriching the lives of those we serve, through innovative and wholesome culinary experiences! Our Culinary Directors provide balanced nutrition through exceptional culinar…
Skills: Culinary Arts, Kitchen Management, Budget Management, Staff Training, Scheduling
Ocala, Florida, United States · On-site
The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition. Overview and Responsibilities: Presents every client family with all service and merchandise opti…
Skills: Funeral Arrangement, Decedent Care, Customer Service, Client Relationship Management, Regulatory Compliance
Tallahassee, Florida, United States · On-site
Starting Salary: $55,000 Monday-Friday 7:30am-4:00pm Summary At Pace we transform girls’ lives through academic and counseling programs based on a gender-responsive, strength-based and trauma informed framework. Te…
Skills: Case Management, Crisis Counseling, Psycho-educational Group Facilitation, Social Emotional Support, Trauma-Informed Care
Palm Harbor, Florida, United States · On-site
Behavior Analysis Support Services, Inc. (BASS) was established in 2003 and was built on Behavior Analysts’ passion to serve the needs of children and families seeking answers. Since its inception, BASS has worked tirele…
Skills: ABA Programming, Behavior Intervention Plans, Clinical Supervision, Client Assessment, Caregiver Training
Ocala, Florida, United States · On-site
Responsibilities The Vines Hospital is currently recruiting for a Night FT RN to join our Admissions Department The Admissions RN is responsible for being able to perform all aspects of The Vines Hospital’s intake …
Skills: Patient Assessment, Triage, Mental Health Nursing, Insurance Pre-certification, Crisis Intervention
Altamonte Springs, Florida, United States · On-site
Are you looking for an entry-level role where you can positively impact the lives of children and their families? Are you interested in growth potential? Join our team at My Favorite Therapists (MFT) as a Registered Beha…
Skills: ABA Therapy, Data Collection, Communication Skills, Social Skills Training, Daily Living Skills Training
Clearwater, Florida, United States · On-site
Behavior Analysis Support Services, Inc. (BASS) was established in 2003 and was built on Behavior Analysts’ passion to serve the needs of children and families seeking answers. Since its inception, BASS has worked tirele…
Skills: ABA Programming, Behavior Intervention Plans, Clinical Supervision, Client Assessment, Caregiver Training
Miami, Florida, United States • On-site
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The Client Engagement Specialist manages high-volume telephone inquiries and schedules appointments for medical, dental, and behavioral health services. They are also responsible for verifying insurance eligibility and coordinating patient flow across multiple clinic locations.
A high school diploma and at least two years of customer service or scheduling experience in a healthcare setting are required. Proficiency in NextGen EHR and standard office software is essential.
The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical, Dental, Behavioral Health, and Case Management, following standard agency scripts and procedures. CES is responsible for ensuring clients (internal/external) always receives efficient and courteous customer service, in a constant strive to improve service delivery. Furthermore, the CES Team serves as a support unit of the Client Engagement Services department; consequently, equally responsible for the processing of insurance eligibility for all Care Resource patients prior to schedule appointments and whenever applicable based on need. The Client Engagement Specialist will organize patients appointments, schedule procedures, and coordinate office visits according to physicians and patient’s availability. Collect customers’ feedback and resolves customers’ issues quickly and effectively. The CES provides support to the medical, behavioral health departments and the PreP/PEP program to manage the flow of patients’ care for all 4 locations, by pulling medical records and identifying the patients’ needs to assist the best way possible. The CES identifies location and type of event to correctly schedule these appointments. Learning what other departments at Care Resource do and working with them on collaborative matters are concrete ways that a CES gains knowledge about the organization and works to better achieve its mission.
Patient/Client Services
Answers the telephone promptly in a courteous and professional manner according to health center guidelines for providing exceptional customer service.
Retrieves and returns dropped calls by listening to voicemails and provide the assistance needed. All queues’ inboxes should be cleared by the end of each workday.
Develops and maintains knowledge of all services offered and resources available at the health center.
Resolves routine general questions and/or issues/concerns presented by patients and customers via phone, by following established organization’s guidelines, scripts, and procedures. Moreover, the utilization of all available information/resources to resolve customer concerns/issues must always be standard practice.
Uses computer systems to log and track inquiries, as well as, to monitor the status of pending items in need of follow-up, such as medication refills, and/or further intervention additional parties.
Documents all customer interactions, including records details, complaints, comments, and actions taken.
Obtains and enters/updates accurate demographic information into the agency Practice Management and, including address, telephone numbers, insurance information, etc.
Uses EHR to verify pharmacy address, if referral is on file for patient to attend specialist appointment or if a lab order is on file to allow a lab appointment. Any information obtained should be to facilitate first call resolution avoiding the patient calling again for the same purpose and preventing unnecessary call transfer to another department.
Schedules patient/client appointments, including medical, behavioral, according to scheduling/color-coded templates, protocols/guidelines, credentialing grids, and PCP assignments.
Cancels or reschedules an appointment upon a patient’s request.
Provides guidance and proper instructions to patients regarding requested services.
Assists in the scheduling of interpreters for appointments requiring translation and/or sign language services.
Reviews, updates, and confirms appointment information with the caller, including appointment date, time, and location, as well as, provider name, reason for the visit, and insurance status, always and before ending every call.
Informs callers of necessary documentation needed on the day of appointment, including identification card, insurance card, proof of income (if applicable), medications, etc.
Answers questions in the most courteous, caring, and professional manner, as well as, to offer any additional information as requested, or needed.
CES conducts outbound calls to cancel, and/or reschedule patient medical appointments when the provider requests time off ahead of time, as well as, to provide additional assistance pertaining to accommodation of new appointments based on need. Scheduling appointments due to last-minute call-offs of providers will be handled by the medical Front Desk.
Directs calls to other departments as needed.
Documents the chart notes with clear guidance for the next person involved to understand previous actions taken.
Escalates calls appropriately according to procedures.
Maintains performance expectations including, but not limited to, Average Calls Answered, Average Handle Time (AHT), and other performance metric requirements.
Complies with HIPAA rules and regulations when communicating with patients, clients, health center personnel, and external vendors.
Makes sure, if needed, to verify all Commercial insurances, Medicare, Medicaid, and Ryan White for eligibility and benefits for future scheduled appointments, as well as, same day and walk-ins whenever applicable and based on need.
Ensures that FQHC patients have proof of income on file before scheduling an appointment.
Models Company culture of service standards in customer service, by providing gracious and efficient service with a sense of commitment, compassion, and competency to all our patients, as well as, to internal/external clients.
Greets internal or external customer (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
Listens to internal or external customer (i.e., patient, client, staff, vendor) attentively, reassuring clients and providing appropriate options or resolutions
Provides services required by following established protocols and when needed, procures additional help to ensure appropriate services are delivered.
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed. Prioritizes internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided
Ensure proper hand washing according to Center for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in health center’s Continuity of Operations Plan (COOP).
Provides outstanding customer service to both internal and external customers using the Health Center’s 3C’s of service.
Participates in health center developmental activities as requested.
Other duties as assigned.
Education
A minimum of (2) two years of experience in customer service, call centers, or receptionist/scheduling positions; specifically, in healthcare settings, are required. Training in HIV/AIDS preferred.
Job Knowledge and Skills:
Computer knowledge should include phone operating systems (Mitel), Word, Excel and Outlook. Knowledge of NextGen EHR. Proven excellent customer service skills, phone etiquette, and outstanding communication skills are required. Good organizational and teamwork skills are required. Ability to work with multicultural and diverse population is required.
Contact Responsibility:
The responsibility for internal and external contacts is frequent and important.
This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.
Care Resource is a 501(c) (3) nonprofit organization and a Federally Qualified Health Center (FQHC) with four (4) locations located in Midtown Miami, Little Havana, Miami Beach, and Fort Lauderdale. We provide comprehensive health and support services to address the full health care needs of our pediatric, adolescent and adult populations.
Offices: 3510 Biscayne Blvd, Miami, Florida 33137, US · 1901 SW 1st St, 3rd FL, Miami, Florida 33135, US · 1680 Michigan Ave, Ste. 912, Miami Beach, Florida 33139, US · 871 W Oakland Park Blvd, Fort Lauderdale, Florida 33311, US · 3160 Powerline Rd, Oakland Park, Florida 33309, US
Based on 1075 listings with disclosed salaries, most social services jobs in Florida pay between $49k–$98k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 8,739 open social services positions in Florida listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Florida Department of Agriculture and Consumer Services, Aiken Regional Medical Centers, Orange County Public Schools, Encompass Health, Assisting Hands Home Care, LLC, among others. Browse the listings above to see every active employer.
Yes — 734 of the 8739 open social services positions offer remote or hybrid work (215 remote, 519 hybrid).
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