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Job DetailsJob Location: San Bernardino County - San Bernardino, CA 92408Position Type: Full-TimeSalary Range: $30.00 - $35.00 HourlyTravel Percentage: Up to 60%Job Shift: DayJob Category: Nonprofit - Social ServicesWISE & Healthy Aging currently has an exciting opportunity for a full-time Advocate. Our well-established Long-Term Care Ombudsman Program, considered a best-practice program by the California State Ombudsman Office, serving the City and County of San Bernardino, is seeking motivated, assertive, and energetic individuals to serve the territory of the posted regional office.

The Ombudsman Advocate strives to protect the rights and dignity of disabled and senior residents in skilled nursing and residential care facilities. This critical role ensures high-quality care and life for individuals residing in these facilities by providing advocacy services on their behalf. Such services involve monitoring visits, identifying and investigating complaints by or on behalf of residents, disseminating educational information, and witnessing advance health care directives.

Benefits & Compensation

We offer competitive salaries and comprehensive benefits. For staff who regularly work 30 or more hours per week, benefits include 80% company-paid medical, 100% company-paid dental, a 401(k) plan with a competitive employer match, a Flexible Spending Account (FSA), optional life and vision insurance, and 14 paid holidays plus paid time off (PTO).

Primary Responsibilities

Identify, investigate, and resolve complaints, including alleged elder and dependent adult abuse, to the satisfaction of residents of long-term care facilities.
Collaborate with and supervise interns and volunteers.
Ensure that all complaints are handled according to program guidelines.
Provide continuing community presence through unannounced or scheduled visits to long-term care facilities.
Provide case management and reporting in compliance with established procedures.
Provide community education presentations, ongoing Public Relations, and development with community partners like law enforcement and local fire departments.
Use personal vehicles to visit LTC facilities approximately 60% of the time.

QUALIFICATIONS

Educational Requirements

A bachelor's degree in social work, gerontology, human services, or a related field is required. A master’s degree is strongly preferred.

Experience & Other Requirements

Minimum of three (3) years related experience (voluntary or paid) in healthcare, long-term care advocacy, gerontology, investigations, mediation, and negotiation strongly preferred.
Ability to communicate effectively in writing and orally.
Demonstrated experience performing direct service in social services or a related field. Prior responsibilities in handling case management, client advocacy, or therapy involving vulnerable populations, particularly older adults.
Field work experience with ethnically diverse populations.
Bilingual language skills are a plus.
Candidates must not have worked, interned, or volunteered at a long-term care facility or adult day service center for at least one year before application.
Must travel throughout the designated service territory.
A valid driver’s license, auto insurance, and satisfactory criminal background check are required.

Please provide three work-related references.

DISCLAIMER

The job duties listed are not a comprehensive list of responsibilities and may change with or without the incumbent's consent. The job description is not an employment contract, and WISE & Healthy Aging reserves the right to modify the duties listed.
Qualifications