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Part-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The House Manager oversees event operations and volunteer staff to ensure performances run smoothly across multiple venues. They act as a primary point of contact for patron concerns, safety protocols, and coordination between departments during events.
Requirements
Candidates should have at least one year of supervisory experience in a service or hospitality setting and possess excellent communication skills. A high school diploma or GED is required, along with the ability to maintain a flexible schedule including nights, weekends, and holidays.
Full job description
Description
Join Omaha Performing Arts as a House Manager and play a key role in creating exceptional experiences for our patrons, volunteers, and artists. This position combines event operations, volunteer leadership, customer service, and problem-solving to help ensure performances run smoothly across our venues. If you thrive in a fast-paced environment, enjoy working with people, and can remain calm and professional while managing a variety of situations, we'd love to hear from you.
Position Summary:
Assists with the management and training of volunteer “Ambassador” staff and provides front-of-house (FOH) support for all events in the Orpheum Theater, Holland Performing Arts Center (HPAC), Tenaska Center for Arts Engagement (TCAE), and other off-site venues as needed.
Position Duties and Responsibilities:
Implements house management processes and coordinates FOH staff and volunteers for events at the Orpheum Theater, Holland Performing Arts Center, Tenaska Center for Arts Engagement, and O-pa events at off-site locations as needed.
Conducts Ambassador briefing before each performance based on FOH form information.
Conducts regular rounds during all phases of events and performances at each venue.
Assists in mediating, reporting, and managing patron concerns related to other patrons, Box Office matters, ADA accommodations, O-pa policies, and patron services.
Provides direct support and communication to/with security and first responders for all emergency situations.
Communicates across departments regarding patron and production needs during events.
Identifies and reports FOH issues for resolution, including safety, policy, security, and food and beverage concerns.
Maintains positive relationships with volunteers, staff, patrons, and artists.
Maintains an active and flexible schedule, including nights and weekends, and holidays as required by event needs.
Required to work both indoor and outdoor events and performances.
Performs other duties as assigned.
Requirements
Minimum Experience and Qualifications:
One (1) year, or more, of supervisory experience in a service-related, hospitality, event or volunteer coordinating setting preferred.
Demonstrated ability to maintain a professional and welcoming manner when working with all patrons, employees, volunteers, and artists.
Emergency preparedness and situational awareness training or experience, preferred.
Ability to take initiative to identify and solve problems using good judgment.
Excellent communication and interpersonal skills.
Proficient in customer service and active listening techniques.
Highly organized and detail oriented.
Proficiency in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint).
Requires scheduling flexibility, including evenings, weekends, and holidays. Must be available for a minimum number of event shifts per month, as determined by department needs.
Basic understanding of ADA compliance and accommodation coordination preferred; training will be provided.
Minimum Education Requirements:
High School Diploma or GED.
Related keywords
House ManagerEvent OperationsVolunteer CoordinationHospitalityCustomer ServiceEmergency PreparednessADA ComplianceMicrosoft OfficeWordExcelOutlookAccessPowerPointPerforming ArtsVenue ManagementSafety
Omaha Performing Arts (O-pa, pronounced “oh puh”) is dedicated to creating a vibrant arts and entertainment experience in Omaha and the region.
We operate the Orpheum Theater and Holland Performing Arts Center, Steelhouse Omaha, and Tenaska Center for Arts Engagement, which comprise the Dick & Mary Holland Campus.
Offices: 1200 Douglas St., Omaha, NE 68102, US
Performing ArtsTheaterMusicDanceEventsLive EntertainmentVenue Managementand TicketingPerforming ArtsMedia and Entertainment
How many Security & Safety jobs are open in Omaha, NE right now?
There are currently 390 open security & safety positions in Omaha, NE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Omaha, NE?
Companies currently hiring include Amentum, Allied Universal, CACI International Inc, Children's Nebraska, Boys Town National Research Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Omaha, NE?
Yes — 23 of the 390 open security & safety positions offer remote or hybrid work (9 remote, 14 hybrid).
How do I apply for Security & Safety jobs in Omaha, NE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.