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Jobs at Lightedge (Now Hiring) — 10 open

Lightedge logoLightedge

Support Engineer

Des Moines, Iowa, United States · Hybrid

Senior$5M raised

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technolog…

Skills: Network Routing and Switching, Network Security, Virtualization, Storage Solutions, Backup and Disaster Recovery

Lightedge logoLightedge

Support Engineer

Lenexa, Kansas, United States · Hybrid

Senior$5M raised

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technolog…

Skills: Network Routing and Switching, Network Security, Virtualization, Storage Solutions, Backup and Disaster Recovery

Lightedge logoLightedge

Support Engineer

Austin, Texas, United States · Hybrid

Senior$5M raised

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technolog…

Skills: Network Routing and Switching, Network Security, Virtualization, Storage Solutions, Backup and Disaster Recovery

Lightedge logoLightedge

Facility Engineering Technician III

Chaska, Minnesota, United States · On-site

$40/hr–$48/hr

Senior$5M raised

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering busi…

Skills: Electrical Systems, Mechanical Systems, Cooling Infrastructure, Root Cause Analysis, Capacity Planning

Lightedge logoLightedge

Senior Project Manager

Chicago, Illinois, United States · Hybrid

Senior+$5M raised

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering busi…

Skills: Project Management, PMO Governance, Stakeholder Management, Risk Management, Change Management

Lightedge logoLightedge

Triage and Support Supervisor (Night Shift)

Austin, Texas, United States · On-site

Mid level$5M raised

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive …

Skills: Technical Support Supervision, Data Analysis, Process Design, ITSM Framework, Incident Management

Lightedge logoLightedge

Triage and Support Supervisor (Night Shift)

Lenexa, Kansas, United States · On-site

Mid level$5M raised

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive …

Skills: Technical Support Supervision, Data Center Technologies, NOC Operations, ServiceNow, Virtualization

Lightedge logoLightedge

Triage and Support Supervisor (Night Shift)

Des Moines, Iowa, United States · On-site

Mid level$5M raised

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive …

Skills: Technical Support Supervision, Data Center Technologies, NOC Operations, ServiceNow, Virtualization

Lightedge logoLightedge

Data Center Manager

Chaska, Minnesota, United States · On-site

$100k–$125k/yr

Senior$5M raised

The Data Center Manager is responsible for managing and maintaining all aspects of our datacenters along with supporting all ancillary systems that support the datacenter. He/she will plan and implement the design of cag…

Skills: Facilities Management, Data Center Operations, Budget Management, Staff Mentoring, Electrical Systems

Lightedge logoLightedge

IBM Architect

Phoenix, Arizona, United States · Hybrid

Senior+$5M raised

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering busi…

Skills: IBM Power Systems, PowerVS, IBM AIX, IBM i, PowerVM

Lightedge logo

Support Engineer

Lightedge

Des Moines, Iowa, United States • Hybrid

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  • Full-time
  • bachelor degree
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Act as a technical leader within the Operations Support team to resolve complex customer escalations involving network, storage, and virtualization. Collaborate with platform engineers and stakeholders to improve operational processes and maintain high service availability through on-call rotations.

Requirements

Requires at least 5 years of cross-platform support experience, with 3 years specifically in a Cloud Provider or MSP environment. Candidates should possess strong expertise in Cisco networking, VMware virtualization, and firewall management, preferably with a Bachelor's degree in a technical field.

Full job description

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence. 

If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! 

\nResponsibilities
  • Act as a technical leader within the Operations Support team 
  • Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs 
  • Support Premier level customers following designated procedures and priorities 
  • Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery 
  • Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis 
  • Engage with Operations Leaders to improve operational processes, driving efficiency and productivity 
  • Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials 
  • Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs 
  • Participate in knowledge-sharing activities 
  • Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects 
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services 
  • Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work 
  • Maintain continued education and certifications
  • Work in ServiceNow to support internal and external customers
Requirements
  • Exceptional written and verbal communication skills 
  • Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly 
  • Able to maintain a professional demeanor under stress 
  • Demonstrated willingness to learn and adapt to changes in technology, tools, and processes 
  • Possess an analytical and problem-solving mindset 
  • 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment 
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience 
  • Strong experience with Cisco routers and switches 
  • Basic understanding of Linux/Unix and Windows operating systems 
  • Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have 
  • Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA) 
  • Extensive experience in managing Private Cloud virtualization environments, particularly VMware 
  • Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp) 
  • Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto) 
  • Possess an intermediate understanding of networking principles 
  • Proficiency in interpreting network diagrams and layouts 
  • Cisco certifications preferred but not required; CCNP, CCIP, CCIE 
\n

Related keywords

CiscoCCNPCCIPCCIEVMwareFortiGatePalo AltoVeeamCommvaultZertoVCDAPure StorageIBM StorageNetAppAnsibleTerraform

About Lightedge

LinkedInVisit site
Industry
IT Services and IT Consulting
Company size
201-500 employees
Headquarters
Des Moines, Iowa
LinkedIn followers
10,998
Total funding
$5M

Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads. We reduce the complexity of IT modernization to help clients reinvest their time, resources, and capital toward innovation over maintenance. Every service is built with the security and performance clients expect and the flexibility and visibility they want. Founded in 1996, Lightedge supports over 1,300 clients and delivers unmatched uptime, security, compliance, and visibility. Our client-centric approach prioritizes understanding each business’ unique goals to deliver the right cloud for every workload and bridge the gap between their multi-cloud environments. Our trusted advisors are here to guide clients from status quo to leading edge so they can focus on serving their clients not their servers.

Offices: 909 Locust St, Des Moines, Iowa 50309, US · 4100 N Mulberry Drive, Suite 100, Kansas City, Missouri 64116, US · 14301 FNB Pkwy, Omaha, Nebraska 68154, US · 2916 Montopolis Drive, Suite 300, Austin, TX 78741, US · 8020 Arco Corporate Dr, 310, Raleigh, North Carolina 27617, US

Data CenterCloud ManagementColocationManaged ServicesDisaster RecoveryPrivate CloudHybrid CloudBusiness ContinuityCloud ServicesIBM i
View all jobs at Lightedge

About Lightedge

LinkedInVisit site
Industry
IT Services and IT Consulting
Company size
201-500 employees
Headquarters
Des Moines, Iowa
LinkedIn followers
10,998
Total funding
$5M

Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads. We reduce the complexity of IT modernization to help clients reinvest their time, resources, and capital toward innovation over maintenance. Every service is built with the security and performance clients expect and the flexibility and visibility they want. Founded in 1996, Lightedge supports over 1,300 clients and delivers unmatched uptime, security, compliance, and visibility. Our client-centric approach prioritizes understanding each business’ unique goals to deliver the right cloud for every workload and bridge the gap between their multi-cloud environments. Our trusted advisors are here to guide clients from status quo to leading edge so they can focus on serving their clients not their servers.

Offices: 909 Locust St, Des Moines, Iowa 50309, US · 4100 N Mulberry Drive, Suite 100, Kansas City, Missouri 64116, US · 14301 FNB Pkwy, Omaha, Nebraska 68154, US · 2916 Montopolis Drive, Suite 300, Austin, TX 78741, US · 8020 Arco Corporate Dr, 310, Raleigh, North Carolina 27617, US

Data CenterCloud ManagementColocationManaged ServicesDisaster RecoveryPrivate CloudHybrid CloudBusiness ContinuityCloud ServicesIBM i
View all jobs at Lightedge

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