Technical Support Engineer | Hybrid (Ortigas), Midshift
Manila, Metro Manila, Philippines · Hybrid
Senior
We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and…
Skills: Incident Management, System Configuration, MacOS Support, Windows Support, VoIP Administration
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Full-time
HMO with 2 free dependents, Medical reimbursements, 20 annual leaves, 1 birthday leave, Government-mandated benefits, Training programmes for career development
Posted 56d ago
~40 hrs/week
Responsibilities
Manage and resolve Level 1 and Level 2 incidents across MacOS and Windows platforms while administering VoIP systems and enterprise applications. Monitor system performance and collaborate with cross-functional teams to optimize IT infrastructure and security.
Requirements
Requires a minimum of 5 years of experience in IT support and systems engineering with proficiency in both Mac and Windows environments. Candidates should have a solid understanding of network administration, cybersecurity principles, and a willingness to grow into a leadership role.
Full job description
We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.
Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
Administer and support VoIP systems and other enterprise applications.
Monitor system performance, availability, and reliability, escalating issues when necessary.
Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
Participate in training and mentorship programs to develop leadership and team management skills.
Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.
Minimum 5 years of experience in IT support and systems engineering, with strong exposure to incident and ticket management.
Proficiency in both MacOS and Windows operating systems.
Hands-on experience with VoIP systems and enterprise applications.
Solid understanding of hardware and software troubleshooting.
Knowledge of cybersecurity principles and practices.
Familiarity with network administration (LAN/WAN, TCP/IP, DNS, DHCP).
Strong problem-solving skills and ability to work under pressure.
Excellent communication skills and willingness to grow into a leadership role.
Preferred Skills
Exposure to ITIL practices or similar service management frameworks.
Certifications such as CompTIA Network+, Security+, or Microsoft/Apple technical certifications are a plus.
Interest in developing leadership and management capabilities through training and mentorship.
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
Hybrid - onsite on Mondays, Wednesdays and Fridays
Monday to Friday 2:00pm - 11:00pm PHT
HMO with 2 free dependents and other medical reimbursements
20 annual leaves + 1 birthday leave
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
We facilitate business growth through our managed offshoring services.
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2018
Headquarters
Sydney, New South Wales
LinkedIn followers
19,832
Twoconnect is a people-first, performance-led managed offshoring partner helping businesses build specialised offshore teams in the Philippines that are embedded into their operations and managed for long-term success.
We support businesses across Australia, New Zealand, the UK and the US by delivering the full offshore team lifecycle across talent sourcing, executive search, onboarding, HR, IT, performance management and ongoing delivery support.
More than recruitment, EOR or basic staffing, Twoconnect provides a structured managed delivery framework designed to give clients greater control, visibility and accountability across their offshore teams.
Our retention-first model is built to support both the client and the team member, helping create offshore teams that integrate into the business, align with established workflows and deliver consistent performance over time.
Backed by ISO 9001 and ISO 27001 accreditation, Twoconnect strengthens quality, information security and operational governance across the way offshore teams are built, supported and managed.
Offices: 60 Martin Pl, Level 3, Suite 336, Sydney, New South Wales 2000, AU · Level 28 IBP Tower Jade Drive, 2308, Pasig, Metro Manila 1605, PH · 28 Wilton Road, Level 2, London, England, GB
Managed OffshoringDedicated Offshore TeamsRemote Workforce Management Specialised Talent SourcingAI-Assisted WorkflowsISO 27001ISO 9001Client Delivery SupportFinance and Accounting SupportCustomer Support Teams
How many Security & Safety jobs are open in Manila, Philippines right now?
There are currently 243 open security & safety positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Manila, Philippines?
Companies currently hiring include Manulife, Check Point Software, Accenture, Melco Resorts & Entertainment, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Manila, Philippines?
Yes — 112 of the 243 open security & safety positions offer remote or hybrid work (33 remote, 79 hybrid).
How do I apply for Security & Safety jobs in Manila, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.