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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$20/hr–$24/hr
Full-time
Health Insurance, Dental & Vision Insurance, Life Insurance, Medical & Childcare Flexible Spending Accounts, Education Assistance, 401(k) with Matching
Posted 39d ago
Apply by Sep 28
~40 hrs/week
Responsibilities
Manage Electronic Vehicle and specialized customer channels by processing orders, quotes, and billing inquiries. Meet key performance metrics regarding call handling, conversion rates, and customer satisfaction while collaborating with internal departments.
Requirements
Requires 1-3 years of customer service experience and proficiency with MS Office and CRM software. Experience in the EV or automotive parts supply chain is preferred.
Full job description
Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place.
At Labelmaster, we are way more than labels. We sell and manufacture products, develop software and provide services for every industry – such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses.
We are looking for an intuitive Customer Success Advocate who:
Does not want to work in Corporate America
Wants to make a difference every day at work
Wants to have true work/life balance
Loves to learn new things
Has ideas on how to make things better
Benefits
Health Insurance
Dental & Vision Insurance
Life Insurance
Medical & Childcare Flexible Spending Accounts
Education Assistance
401(k) with Matching
Fitness Bank
Pre-tax Transit Program
PTO Bank
Paid Holidays
Paid Diversity Days
Volunteer Time Off
Referral Bonus Program
Competitive wage ($20 - $24 hourly)
Hybrid Position
1. Position Purpose
This position manages Electronic Vehicle, Product Recall, Specialized based customer channels, and excellent customer service. Our EV team requires familiarity with technical processes, fast data entry skills, diligence within complex software applications and excellent communication.
This is a customer-engaging position that must meet and exceed all Customer Success metrics, including performance goals, calls answered, orders taken, quotes processed, and complaints resolved within acceptable guidelines. This position contributes to Labelmaster’s growth by supporting internal & external customer relationships, and by understanding and clearly conveying, orally and in writing, detailed order, product, and quote information.
2. Essential Functions & Principal Accountabilities
Being physically present at the worksite when required.
Manages and supports EV and Specialized customer program order-based channels.
Understanding complex product applicability information, such product to vehicle compatibilities
Meets and exceed metrics for:
Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time – call and after-work), AR (abandoned Rate), Conversion Rate (CR)
Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints
Escalating inquiries according to their urgency
Works with internal partners, Operations, Logistics, Sales, Project Management, Marketing, Product Management, and Project Management address Customer Opportunities, sales quotes, and concerns.
3.Additional Responsibilities
ISO compliance and support
Take responsibility for the safety of self and others at all times.
Take responsibility to eliminate accidents, injuries & hazards at all times.
Observe and act in accordance with all applicable laws & regulations & company policies.
Other duties/projects as assigned.
4. Knowledge/Skills/Abilities
Reasoning ability
Ability to work overtime.
Basic math skills
Excellent critical thinking skills
Excellent time management skills
Solid writing skills
Organization ability
Ability to prioritize
Basic knowledge of MS Office
Problem resolution and triage experience
5. Education/Training/Experience
1-3 years of Customer service experience
MS Office Suite Experience required
CRM Experience
EV/Automotive parts supply chain experience preferred.
6. Technology
MS Office skills
Good keyboarding skills
Power BI report consumption skills optional
Dynamics 365
7.Personality Characteristics
Highly initiative-taking, able to engage and motivate Team members positively.
Detailed and Customer Satisfaction-oriented
Excellent written and oral communication skills
Ability to present ideas in a business-friendly and user-friendly language.
Strong collaborative skills
Comfortable working in a fast-paced, collaborative environment.
Able to prioritize among competing priorities.
Proactive
Self-motivated
Outgoing & enthusiastic
Courteous
Dependable
8. Essential Physical Demands
Sitting
Lift and/or moving materials up to 10 lbs.
Carrying up to 10 lbs.
Visual acuity
Reaching with hands and arms
Talking clearly
Hearing
Use hands to finger, handle or feel objects, tools, or controls.
Repetitive motions
Reaching
Bending
Standing
Climbing
Crouching
9. Primary Environment
Indoor work environment
Ambient room temperatures
Lighting & traditional office equipment as found in a typical office environment.
10.Supervisory Responsibilities
None
Note: This description is based on management’s assessment of the requirements and functions of this job as of the date this description was prepared. It is a general guideline for managers and associates, but it does not purport to be an exhaustive list of all the elements of the job. Management reserves the right on a temporary or indefinite basis to meet production, scheduling or staffing needs through the assignment or re-assignment of job duties or any other appropriate means. The physical movements or activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The company is not required.
#zip
EEO Employer – Veterans and IWD are strongly encouraged to apply
Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.
Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Acknowledgements & Consent
American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:
Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and
Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.
I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.
I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.
I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so.
If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
1967
Headquarters
Chicago, IL
LinkedIn followers
7,946
For more than five decades, Labelmaster has been the go-to source for companies – big and small – to navigate and comply with the complex, ever-changing regulations that govern dangerous goods and hazardous materials. From hazmat labels and UN certified packaging, hazmat placards and regulatory publications, to advanced technology and regulatory training, Labelmaster’s comprehensive offering of industry-leading software, products, and services help customers remain compliant with all dangerous goods regulations, mitigate risk and maintain smooth, safe operations. Labelmaster's dedication to supporting its customers' operational and compliance needs is enhanced through its unmatched industry expertise and consulting services, which serve as a valuable resource for customers to answer difficult and commonplace regulatory questions. Whether you're shipping hazardous materials by land, air, or sea, Labelmaster is your partner in keeping your business ahead of regulations and compliant every step of the way.
Offices: 5724 N Pulaski Rd, Chicago, IL 60646, US · 1100 Chase Avenue, Elk Grove, IL 60007, US · 400 E Pine St, Seattle, WA 98122, US
Dangerous Goods ShippingHazardous Materials LogisticsTraining & SoftwareRegulatory ComplianceLithium Battery RegulationsHazardous Materials ComplianceEH&S ComplianceDOT CompliancePHMSA Complianceand International Air Regulations
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Based on 1905 listings with disclosed salaries, most security & safety jobs in Illinois pay between $70k–$169k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in Illinois right now?
There are currently 6,018 open security & safety positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Illinois?
Companies currently hiring include Allied Universal, First Student, Northrop Grumman, Centurion Health, Illinois Department of Children and Family Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Illinois?
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