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Full-time
bachelor degree
Training and onboarding, Professional development
Posted 13d ago
~40 hrs/week
Responsibilities
The role involves managing end-to-end order administration, contract reviews, and customer requests while coordinating with internal teams to ensure on-time delivery. Additionally, the incumbent will handle customer complaints, maintain accurate documentation, and build trust-based relationships with clients.
Requirements
Candidates must hold a bachelor's degree in a scientific field and possess at least 3 years of customer service experience. Proficiency in JDE, Microsoft Office, and strong communication skills are required for this position.
Full job description
Hard work lives here. So does high reward. If that’s you, let’s talk!
At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.
Sensient Technologies (Thailand) Ltd. is located in downtown Bangkok. We offer you a pleasant office environment, a friendly working atmosphere and a bright career opportunity. In this role, you will work cooperatively with the commercial team to grow existing customers by managing order administration, contract review, problem resolution, and customer requests.
What you'll do:
End-to-end order management – handle order entry, processing, follow-up, and contract review across multiple business units, ensuring accuracy in customer pricing, order flow, and product/shipping details
Cross-functional coordination – partner with account managers, sales admin, production, shipping, and lab teams to identify and resolve discrepancies or missing information
Customer relationship management – engage directly with buyers to build strong, trust-based relationships; follow up with both customers and internal teams on future order trends and PO confirmations through the demand forecast analysis process
Shipment & delivery monitoring – run and review the daily open order report, coordinate with planners and shipping personnel, track shipments with carriers, and expedite as needed to ensure on-time delivery
Phone service standards – promptly answer incoming calls in line with supervisor expectations, maintaining a 95% service level with zero abandoned calls
Data & documentation management – set up and maintain customer files, verify contract details against orders, and support the pricing coordinator/customer service manager with data entry as needed
Complaint resolution – investigate customer complaints, gather relevant information, log into Salesforce within 24 hours, determine root cause and corrective actions, and follow up with customers and account managers
What you'll bring:
Bachelor's degree in related scientific fields. Science degree would be advantage.
At least 3 years of customer service experience.
International experience preferred in customer service.
Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
Intermediate proficiency in JDE and working in a Microsoft Office environment (Word, Excel, Power Point). Knowledge of Access database.
What you'll get:
The opportunity to collaborate with your colleagues, building relationships and develop your professional experience with both Thailand and Regional teams.
A thorough and effective training experience during onboarding and beyond.
ABOUT SENSIENT TECHNOLOGIES CORPORATION:
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and other specialty ingredients. Sensient uses advanced technologies and robust global supply chain capabilities to develop specialized solutions for food and beverages, as well as products that serve the pharmaceutical, nutraceutical, cosmetic, and personal care industries.
As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com.
Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.
We Bring Life to Products.
Our name communicates what we do: Enhance SENSory experiences through specialized ingredIENTs, delivered through proprietary TECHNOLOGIES.
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, essential oils and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, colors, natural ingredients, and extracts. The Company’s customers include major international manufacturers representing most of the world’s best-known brands. Sensient has some 75 operational sites in 35 countries and customers in more than 150 countries worldwide.
Learn more about how Sensient can help you discover your next color, flavor and specialty solutions at www.sensient.com
Offices: 777 East Wisconsin Avenue, Milwaukee, WI 53202, US · 2515 N. Jefferson, St. Louis, MO 63106, US · 2300 Barrington Rd., Suite #700, Hoffman Estates, IL 60192, US · 30-40 Kirkham Road West, Keysborough, Victoria 3174, AU · 11 Biopolis Way, #06-01/02, Singapore, Central Region 138667, SG
How many Science & Research jobs are open in Bangkok, Thailand right now?
There are currently 216 open science & research positions in Bangkok, Thailand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Bangkok, Thailand?
Companies currently hiring include PSI CRO, Boehringer Ingelheim, Mirpuri Group USA - PANDORA Jewelry Division, Givaudan, Egis, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Bangkok, Thailand?
Yes — 52 of the 216 open science & research positions offer remote or hybrid work (14 remote, 38 hybrid).
How do I apply for Science & Research jobs in Bangkok, Thailand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.