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Full-time
professional certificate
Flexible working hours, Mobile working options, Performance-based pay, Varied and exciting tasks, Pleasant working atmosphere
Posted 15h ago
~40 hrs/week
Responsibilities
The Technical Support Manager is responsible for the installation, maintenance, and repair of packaging machinery at customer sites. They also provide technical remote support and coordinate field service activities while ensuring high customer satisfaction.
Requirements
Candidates should have several years of experience in customer service, preferably with packaging or automation machinery. A background in electrical or mechanical engineering is required, along with the ability to travel extensively and proficiency in English.
Full job description
Einleitungstext
SOMIC entwickelt seit mehr als 50 Jahren High-End-Lösungen für Endverpackungsmaschinen und ist als Technologieführer weltweit erfolgreich. Mit Hauptsitz in Amerang, der Fertigungsstätte in Haag i. OB und Standorten in den USA und Thailand sind wir international präsent und beschäftigen mehr als 600 Mitarbeitende. Auch künftig bleiben wir unserer Vision treu - Engineered to perform. Together!
Wir suchen zum nächstmöglichen Zeitpunkt Unterstützung als: Technical Support Manager (m/w/d)
an unserem Standort in Bangkok, Thailand
Ihre Aufgaben
Installation, Inspektion, Wartung, Nachrüstung und Reparatur von Somic-Maschinen beim Kunden vor Ort
Unterstützung und Beratung unserer nationalen und internationalen Kunden bei technischen Fragen im Bereich der Automatisierungsmaschinen
Technischer Fernsupport per E-Mail, Telefon/Hotline oder Fernsteuerung (Bereitschaft für den rotierenden Wochenend-Ticketdienst)
Erstellung und Vermarktung von Service- und Ersatzteilpaketen für den bestehenden Maschinenbestand
Kundenschulungen zur Maschinenbedienung und regelmäßigen Wartung
Koordination und Nachverfolgung von Außendienstaktivitäten
Schnittstelle zum Headquarter in Amerang und zu Servicepartnern
Unterstützung bei gelegentlichen regionalen Vertriebsbesuchen
Sicherstellung der Kundenzufriedenheit
Pflege und Dokumentation kundenspezifischer Daten
Vorbereitung der internen elektronischen Hardware
Ihr Profil
Mehrjährige Erfahrung im Kundenservice, vorzugsweise im Bereich Verpackungsmaschinen
Idealerweise Erfahrung im technischen Support, im Fernsupport, im Service und in der Kundenbetreuung, vorzugsweise im Bereich Automatisierungsmaschinen
Freude an Technik und der Lösung kniffliger Aufgaben im Bereich Automatisierungsmaschinen
Vorzugsweise mit einer Ausbildung zum Techniker (m/w/d) oder vergleichbaren Qualifikationen
Hintergrund in Elektrotechnik und Maschinenbau
Serviceorientiert und bereit, nach Abschluss der Service-Einarbeitung 50–70 % des Jahres auf Reisen zu sein (im In- und Ausland)
Bereitschaft zu einer umfangreichen Einarbeitungszeit in Deutschland / der EU
Vertraut mit Microsoft-Office-Anwendungen
Flüssiges Englisch in Wort und Schrift. Idealerweise Deutschkenntnisse in Wort und Schrift
Warum wir?
Flexible Arbeitszeiten
Mobiles Arbeiten möglich
Leistungsgerechte Bezahlung
Spannende und abwechslungsreiche Tätigkeiten
Angenehmes Betriebsklima
Offener, ehrlicher, herzlicher Umgang miteinander
Kontakt
SOMIC Verpackungsmaschinen GmbH & Co. KG Am Kroit 7-11 | D-83123 Amerang Herr Benjamin Lechner 08075 916–0 karriere@somic.de
Ansprechpartner
Benjamin Lechner Senior Manager Human Resources
Related keywords
Technical SupportPackaging MachineryAutomationMaintenanceField ServiceElectrical EngineeringMechanical EngineeringCustomer SupportRemote SupportTroubleshootingMicrosoft OfficeService EngineeringInstallationSpare Parts ManagementCustomer Training
Engineered to perform. Together!
Packaging solutions you can rely on.
Industry
Machinery Manufacturing
Company size
501-1,000 employees
Founded
1974
Headquarters
Amerang
LinkedIn followers
7,481
SOMIC Packaging is a leading manufacturer of shelf-ready packaging machines. Companies from all industries rely on the highest level of perfection in engineering and are convinced of the absolute user-friendliness and maximum efficiency of the innovative technology.
The family-owned company SOMIC was founded in 1974. The global packaging market is served by the headquarters in Germany, by subsidiaries in America and Asia and by further representatives.
Solutions for end-of-line packaging:
• Carton packaging machines for single and multi-component shelf-ready packages
• Collecting and grouping systems (new: SOMIC CORAS)
• Product handling and product transport
Our machines pack nearly any package type, including:
• Pouches (upright or lying flat)
• Flexible Packages
• Cartons
• Flow Packs
• Cans & Rigid Containers
Sectors:
Food, confectionery and snacks, pet food, non-food, pharmaceuticals, healthcare and cosmetics
Offices: Am Kroit 7 - 11, Amerang, 83123, DE · 8270 Courthouse Blvd, Inver Grove Heights, Minnesota 55077, US · 46/7 Ratchadapisek Road, Rungrojthanakul Building - 12A Ground Floor, Huai Khwang, Bangkok 10310 - Thailand, TH
How many Customer Service & Support jobs are open in Bangkok, Thailand right now?
There are currently 909 open customer service & support positions in Bangkok, Thailand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bangkok, Thailand?
Companies currently hiring include Minor Hotels, Marriott International Hotels, Inc., JLL, Hilton, Agoda, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bangkok, Thailand?
Yes — 86 of the 909 open customer service & support positions offer remote or hybrid work (10 remote, 76 hybrid).
How do I apply for Customer Service & Support jobs in Bangkok, Thailand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.