Customer Service & Support Jobs in Chon Buri, Thailand (Now Hiring) — 33 open

Job Location:

Avani Pattaya Resort



At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

1. Spa Operation:

1.1 the guest experience is consistent

1.2 Ambience, special touches and guest interaction are reviewed and corrected whenever they do not meet the required standards.

1.3 All materials and supplies needed to operate to the required standards are available without interruption.

1.4 The Spa’s operational and financial figures are reported punctually and accurately.

1.5 The spa generates sufficient client feedback to provide relevant and reliable guest satisfaction data.

1.6 The Spa’s operations manual is frequently reviewed and updated. All aspects of manuals are implemented and monitored.

1.7 Regular communication in the form of conference calls, meetings and workshops with relevant personnel is in place.

1.8 All business units receive an appropriate number of visits per year to support business performance.

2. Business unit performance with maximum profitability.

2.1 All business has an annual budget and follows up on their business performance against the budget a regular basis.

2.2 All unit managers analyze their P&L statements and take appropriate action to positively impact on their results.

2.3 National and local promotions are developed and implemented and monitored to enhance revenue.

2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum utilization.

2.5 All spas realize sales potential through effective visual merchandising and appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each spa’s client base.

3. Relationships with all business partners in Thailand are maintained and nurtured to mutual benefit.

3.1 Each business partner is pro-actively contacted and if appropriate met regularly to ensure their satisfaction and concerns can be handled effectively.

3.2 Spa Managers attends relevant regular host hotel meetings to ensure the spa is integrated in the day-to-day as well as medium planning of the hotel operation.

3.3 Spa Managers liaise regularly with the relevant host hotel departments to maximize capture rates.

3.4 Suppliers view AVANISpa as a fair business partner. Doing business with AVANISpa is a win-win proportion.

3.5 Business associations seek AVANISpa participation and involvement in their activities.

3.6 Thai Government agencies refer to AVANISpa as a leader of the national Spa industry.

4. The AVANISpa Brand integrity is reinforced within all interactions and business units.

4.1 The AVANISpa Core Values are reflected in the way all AVANISpa employees conduct themselves.

4.2 All existing and future facilities, products and treatments reflect the core values.

4.3 Annual business plans following the company standard are prepared for the whole company and each spa outlining their business strategies for the coming 12 months.

4.4 Guest feedback, industry trends and competitor research is analyzed shared on a regular basis with the Executive Committee.

4.5 Brand positioning research is to be implemented and maintained.

4.6 Collateral for Thailand, individual spa’s and promotions is available in good time.

5. AVANISpa employees are continually developed and challenged to maximize their potential.

5.1 All employment decisions follow the AVANISpa recruitment guidelines.

5.2 Spa Managers and Assistant Spa Operation managers have access to career development and guidance.

5.3 Spa Managers and Assistant Spa Operation managers performance is closely monitored. Guidance and coaching is provided pro-actively on a regular basis.

5.4 An effective succession planning and mentoring scheme is in place to support individual growth and company expansion.

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