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Full-time
Posted 34d ago
~40 hrs/week
Responsibilities
Manage spa appointments, handle incoming calls, and provide detailed information about treatments and pricing to guests. Oversee daily checklists, prepare stock requests, and generate reports on sales and staff attendance.
Requirements
Candidates must be able to professionally interact with guests and conduct spa tours in English. Proficiency in managing administrative tasks and supervising daily operational checklists is required.
Full job description
Job Location:
Avani Pattaya Resort
At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
To answer all incoming phone calls in a professional and friendly manner.
To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
To effectively suggest alternatives to guests if their first requests can not be met. To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
To interact with guests, including but not limited to :
Dealing with guest complaints.
Conducting spa tours.
Assisting with spa promotions.
Assisting with journalist visits and photo shoots.
Conducting travel agents site inspections.
Offering complementary 5 minutes massages after conducting spa tour.
Presenting complimentary gifts to guest after conducting spa tour.
To assists in the ongoing practice of dialogues in English, regarding spa treatments and dialogues during treatments.
To be well informed and educated in all aspects of Spa facilities, policies and procedures.
To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
To insure complete preparation of weekly requests of par stocks and supplies.
To assist in the preparation of reports, including:
Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
Guest complaints, incident reports regarding staff or guest.
Monthly summary of treatments and guest information.
Daily sales of services and retail.
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Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels
How many Customer Service & Support jobs are open in Chon Buri, Thailand right now?
There are currently 33 open customer service & support positions in Chon Buri, Thailand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chon Buri, Thailand?
Companies currently hiring include Hilton, Minor Hotels, AIS, HARMAN International, JLL, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chon Buri, Thailand?
Yes — 2 of the 33 open customer service & support positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Chon Buri, Thailand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.