About This Role The Sr Manager, Country & Site Operations (CSO) Business and Process Lead drives the business processes, governance, and operational improvements that enable CSO to deliver on its strategic priorities. Th…
Skills: Business Process Improvement, Resource Planning, Stakeholder Management, Project Management, Change Management
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$134k–$179k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Fitness & Wellness Programs, Fitness Reimbursement
Posted 39d ago
~40 hrs/week
Responsibilities
Lead the development and continuous improvement of CSO business processes, governance, and operational infrastructure. Translate strategic priorities into execution plans while managing resource planning and performance tracking across global clinical programs.
Requirements
Requires a bachelor's degree in a scientific discipline and over 5 years of experience in clinical or business operations within drug development. Must demonstrate strong analytical skills and the ability to lead complex initiatives in a matrixed environment.
Full job description
About This Role The Sr Manager, Country & Site Operations (CSO) Business and Process Lead drives the business processes, governance, and operational improvements that enable CSO to deliver on its strategic priorities. This role partners closely with CSO leadership and key stakeholders to translate strategy into execution through resource planning, performance tracking, and cross-functional initiative leadership. You will play a critical role in strengthening country delivery performance, site engagement, monitoring oversight, and continuous improvement across the function. Operating in a highly matrixed environment, you will represent and support CSO in key initiatives and forums while delivering insights and recommendations that shape decision-making and enhance the CSO operating model. This role reports into CSO leadership and is central to advancing operational excellence across global clinical programs.
What You’ll Do
Lead development and continuous improvement of CSO business processes, governance, and operational infrastructure
Translate priorities into execution plans and track outcomes, risks, and delivery
Drive initiatives across country delivery, site engagement, monitoring oversight, and continuous improvement
Synthesize insights and data into actionable recommendations to improve decision-making and performance
Lead resource planning, forecasting, and tracking across CSO sub-functions
Develop dashboards and executive-ready reports on performance, capacity, and priorities
Serve as Sub-Process Owner for key CSO processes, ensuring governance and compliance
Support process and system enhancements to improve execution and scalability
Strengthen onboarding, knowledge sharing, and ways of working across CSO
Who You Are You are a strategic and analytical leader who thrives in a complex, matrixed environment. You enjoy translating strategy into execution and using data to drive better decisions. You are collaborative, proactive, and passionate about improving how clinical operations are delivered.
Required Skills
Bachelors degree in a scientific discipline
5+ years of experience in clinical, country/site, or business operations within a drug development environment.
Proven ability to lead complex business processes and cross-functional initiatives in a matrixed organization.
Strong project and change management skills, with ability to manage multiple priorities and deliver results independently.
Demonstrated experience in business process improvement and operational delivery.
Solid business and financial acumen, including resource planning, budgeting, business cases, and trade-off evaluation.
Excellent stakeholder management, communication, and negotiation skills, with ability to influence at senior levels.
Strong analytical mindset with experience collecting, synthesizing, and interpreting data to drive decision-making.
Ability to operate effectively in ambiguity and translate strategy into practical, scalable solutions.
Proficiency in Microsoft Office and planning/reporting tools (e.g., Planisware, Clarity, Veeva, RBQM, Smartsheetor similar systems).
Passion for clinical development, site-centric execution, and continuous improvement.
Job Level: Management
Additional Information
The base compensation range for this role is: $134,000.00-$179,000.00
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
Related keywords
CSOClinical OperationsDrug DevelopmentPlaniswareClarityVeevaRBQMSmartsheetBusiness Process ImprovementResource ForecastingSite EngagementMonitoring OversightOperational ExcellenceMatrix OrganizationGovernanceCompliance
Founded in 1978, Biogen is a leading biotechnology company that pioneers innovative science to deliver new medicines to transform patients’ lives and to create value for shareholders and our communities.
We apply deep understanding of human biology and leverage different modalities, to advance first-in-class treatments or therapies that deliver superior outcomes. Our approach is to take bold risks, balanced with return on investment to deliver long-term growth.
With approximately 7,000 people worldwide, we are truly a global organization, headquartered in Cambridge, Massachusetts, which is also home to our research operations. Our international headquarters are based in Baar, Switzerland and we have world-class manufacturing facilities in North Carolina and Solothurn, Switzerland. We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries.
For more information, please visit www.biogen.com. Community Guidelines: https://www.biogen.com/community-guidelines.html
Follow us on social media – LinkedIn, Instagram, Facebook, X, and YouTube.
Offices: 225 Binney Street, Cambridge, MA 02142, US · Landis & Gyr-Strasse 3, Zug, CH 6300, CH · P.O. Box 14627, 5000 Davis Drive, Research Triangle Park, NC 27709, US
Health CareBiotechnologyLife ScienceMedicalPrecision MedicineNeuroscienceManufacturingTherapeutics
How much do Science & Research jobs in Massachusetts pay?
Based on 4337 listings with disclosed salaries, most science & research jobs in Massachusetts pay between $90k–$240k per year. Individual offers vary with seniority, company size, and specialization.
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Are there remote or hybrid Science & Research jobs in Massachusetts?
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