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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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Lead a team of business development and account managers to acquire new business and retain strategic customers across the Pacific region. Develop and implement aggressive sales initiatives and annual plans to increase market share and revenue.
Requires strong commercial skills and deep knowledge of the travel technology landscape and Travelport platforms. Must be an experienced people manager capable of influencing senior stakeholders and managing complex, cross-departmental relationships.
Director Account Management | AU
Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.
We’re hiring right now for a Director Account Management! Search for #Travelport on LinkedIn and hear from our amazing team.
How you’ll make an impact:
A management commercial role accountable for acquiring new business plus the retention and development of a defined list of Top & Mid Tier, strategically important customers across the Pacific region.
The role will have responsibility to formulate, direct, organize, plan and develop sales strategies, processes and methodologies with total responsibility for a team of 8 business development and account managers across the region.
The Head of Pacific will manage sales functions of the business while developing and implementing initiatives to increase the pipeline, grow market share, improve forecast predictability and establishing best practice for top & mid tier account development, and sharing this back into the wider Travelport APAC organisation. Both tier of customers are crictical for Travelport, and apart from the responsibilty for a very key account set, the wider objective of this role is to create the model for how strategic customers should be commercially managed and developed.
Your role in action:
This individual will be expected to drive collaboration across a matrixed organization, pulling together teams to cultivate customer relationships and execute on acquiring new logos and retaining accounts. He/she will need to be very hands-on and comfortable working in an entrepreneurial environment that is reinventing how buyers and sellers connect while upgrading and simplifying the technology of modern retailing.
Main Accountabilities:
Develop and implement aggressive strategic sales initiatives and annual sales plan
Drive an aggressive, outward-facing, proactive, sales team to support revenue and growth targets
Establish sales and business development strategies, growth plans, programs and functions to achieve revenue and market share targets. Identify key metrics to measure progress
Commercial accountability for a top & mid tier customer portfolio, managed via a commercial account management team.
Develop retention and growth strategies for accounts within the portfolio within Pacific region
Management of a dedicated commercial team. Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Search Optimisation, Project Management, Solution Consutlants, Solution Developers and API support resource.
Ensure Travelport support resources are optimized to deliver the best customer experience
Build senior relationships throughout the customers organization and play a strategic role in growing their businesses
Form part of the APAC Agency Sales Management Team, attending regular calls and meetings
Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements
Provides input to Head, Agency Sales APAC for preparation of the annual budget and quarterly sales forecasts for inclusion into the Company Business Plan ensuring targets are met within budget.
Ensures market intelligence received is communicated to relevant departments
Could this be you?
Strong Commercial skills, including ability to translate customer business requirements into definable actions
Excellent communication and interpersonal skills- persuasive and capable of influencing senior stakeholders both internally and externally. Possessing high degree of self-motivation, confidence, assertiveness and an ability to respond to rapidly changing environments.
Strong commercial understanding of the Travelport business model, core drivers & technology requirements
Strong knowledge of the travel technology landscape
Strong functional/technical knowledge of Travelport platform
Excellent Management skills – capable of being both a sales leader but also a strong people manager
Ability to instil the rhythm and cadence in a highly disciplined sales team
Will have a high degree of numeracy.
Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.
Ability to assess/analyze situations, grasping complexities and identifying issues, applying sound judgement.
Experienced of building and managing multi, cross-departmental relationships, therefore exceptional influencing skills are vital to this role
Personal
Self-confident and self-aware with presence and credibility
Approaches tasks with dynamism, drive and focus
Holds self-accountable
Excellent verbal and written communication
Self-confident and self-aware with gravitas, presence and credibility
Excellent time management
Discover why our teams love working here:
Where do we start? Our benefits package includes:
Competitive salary package, 20 days annual leave per annum, sick leave, pension contribution and a hybrid working model.
Search for #lifeattravelport for our employee stories on LinkedIn!
Your journey at Travelport starts here.
Our application process is quick, easy, and hassle-free — apply in just a few minutes!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
Travelport is the intelligent infrastructure powering modern travel retail. Operating in more than 160 countries, we connect airlines, hotels, and travel sellers through a global platform that simplifies travel retail and improves the traveler experience from search to servicing. Under CEO John Mangelaars, Travelport is evolving beyond its GDS roots into an AI-enabled travel platform designed to close the gap between inspiration, and real-world booking and servicing. At the heart of this evolution is Travelport TripServices, our cloud-native API suite, enabling customers to search, sell, book and service travel through rich global content, intelligent automation and modern retailing capabilities.
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