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Retention Manager (EMEA) - Join Our Innovative Team at think-cell Software Our Story At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and base…
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Skills: SaaS Renewals, Subscription Management, Customer Success, Retention, Account Management
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The Retention Manager will own the end-to-end renewal cycle for a portfolio of approximately 250 mid-market accounts, focusing on timely renewals and revenue protection. They will proactively engage customers, manage price increases, and provide internal insights to improve engagement strategies.
Candidates must have 2+ years of experience in SaaS renewals, subscription management, or customer success, along with fluency in German. Strong commercial communication skills and proficiency with CRM tools like Salesforce are essential for this role.
Retention Manager (EMEA) - Join Our Innovative Team at think-cell Software
Our Story
At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.
What You Will Do
We are looking for a highly organized, detail-oriented, and self-driven Retention Manager (EMEA) to own the end-to-end renewal cycle for a dedicated low-touch customer portfolio. You will manage ~250 accounts—primarily in the DACH region—ensuring timely renewals, protecting recurring revenue, applying standard price increases, and driving a predictable, high-quality cadence leading up to each contract renewal.
This role is ideal for someone with experience in SaaS renewals or subscription management who excels at running structured processes and confidently guiding customers through commercial steps.
Key Responsibilities:
Own and manage the full renewal cycle for a portfolio of ~250 mid-market customers, with strong focus on DACH.
Proactively engage customers two months before renewal, following a clear, repeatable cadence of touchpoints and required actions.
Ensure smooth and timely renewal execution, including processing standard annual price increases.
Identify and mitigate churn or downsell risks early by addressing objections and reinforcing value.
Maintain precise renewal forecasts and track customer status using CRM tools and internal reports.
Collaborate closely with Account Management and Commercial leadership to ensure consistency in renewal outcomes.
Provide customer insights and trends internally to support ongoing improvements to processes, product, and customer engagement strategies.
You will be great for this position if you have
2+ years of experience in SaaS renewals, subscription management, retention, customer success, or a similar revenue-focused role.
Strong commercial communication skills and the ability to handle objections professionally.
Experience working with mid-market customer portfolios in a structured, process-driven environment.
Understanding of subscription and recurring revenue models.
Familiarity with CRM tools (e.g., Salesforce).
High degree of ownership, reliability, and independence—comfortable driving KPIs.
Fluency in German is required; strong English preferred.
Experience with think-cell as an end-user is a plus (not required).
Our Values
As part of our team, you will embody and help shape the following principles that define us:
We believe in a human hiring process, every application is personally reviewed.
Why is think-cell the right place for you?
We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 210 people, committed to innovation and excellence.
think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!
Impactful presentations start with think-cell
think-cell is the world’s leading productivity software for creating data-driven business presentations in Microsoft PowerPoint, helping users create best-in-class slides. And do it faster. think-cell users can generate sophisticated charts in just a few clicks, with the software automating best-practice design, labeling and annotations. think-cell also helps PowerPoint users start building presentations faster by giving them easy access to their entire slide repository and a vast library of valuable resources. All this is complemented by a comprehensive set of tools that ensure consistency, guarantee accuracy, and aid collaboration across teams throughout the presentation creation journey. Our software has more than 1,300,000 users across 35,000 organizations globally. think-cell is used by all 10 of the top global consulting firms, 88% of the Fortune 100, the entire DAX 40, and is taught at the top 10 US business schools.
Offices: Leipziger Str. 51, Berlin, 10117, DE · 22 Boston Wharf Rd, Boston, Massachusetts 02210, US · Marunouchi Nijubashi Bldg, 3 Chome-2-3 Marunouchi, Tokyo, 100-0005, JP · Tabor Center, 1200 17th St, Denver, Colorado 80202, US · 15-19 Bloomsbury Way, London, England WC1A 2TH, GB
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