Sales and Customer Service Representative - Inbound Lead Specialist
Long Beach, California, United States · Hybrid
$25/hr–$29/hr
Mid level
Description Position Summary We are looking for an organized, customer-oriented Sales and Customer Service Representative Inbound Lead Specialist to join our team from our West Coast Office in Carson, CA. In this role, y…
Skills: Customer service, Sales support, Lead qualification, Salesforce, CRM
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$25/hr–$29/hr
Full-time
associate degree, bachelor degree
Performance bonus
Posted 16d ago
~40 hrs/week
Responsibilities
The role involves acting as the primary liaison for incoming customer inquiries and managing the lead qualification and dispatch process. You will be responsible for maintaining pipeline accuracy in Salesforce and providing professional support to customers via phone, email, and web inquiries.
Requirements
Candidates must have at least 2 years of experience in customer service or sales support and possess strong organizational and communication skills. Proficiency in CRM software like Salesforce and the ability to work in a fast-paced, in-office environment are required.
Full job description
Description
Position Summary
We are looking for an organized, customer-oriented Sales and Customer Service Representative Inbound Lead Specialist to join our team from our West Coast Office in Carson, CA. In this role, you will act as the primary initial liaison for incoming customer inquiries and play a key role in testing and establishing a new inbound lead qualification and dispatch process. You will answer baseline product inquiries, resolve initial customer concerns, and ensure incoming leads are qualified and dispatched accurately to our sales team.
The ideal candidate possesses patience, empathy, excellent communication skills, and proactivity. You must thrive in a fast-paced environment and enjoy process navigation, problem-solving, and organizing workflow data. This position serves as an entry point with a clear career path to transition into full-cycle account ownership.
Responsibilities
Handle high volumes of incoming calls, emails, and web inquiries promptly and professionally.
Log and qualify inbound leads, dispatching them to the appropriate sales representatives based on established account criteria.
Track lead response times, qualification rates, and distribution accuracy within Salesforce.
Provide accurate, valid, and complete product/service information using appropriate methods and tools.
Handle complex customer complaints, provide appropriate solutions within time limits, and follow up to ensure full resolution.
Keep thorough records of customer interactions, process accounts, and maintain pipeline accuracy within Salesforce.
Prepare sample orders for potential new customers and be available for in-office work as required, including showroom visits, customer appointments, and unexpected business needs.
Meet personal and team customer service response targets.
Follow communication procedures, guidelines, and policies.
Requirements
Skills & Qualifications
2+ years of previous experience in customer service, sales support, or high-volume call handling.
Proactivity, strong organization, and attention to detail.
Strong phone contact handling skills and active listening.
Strong written communication skills for email correspondence.
Familiarity with CRM (Salesforce) and ERP systems and practices.
Ability to adapt/respond to different personalities and client business models.
Ability to multitask, prioritize, and manage time effectively.
Ability to work well in a team environment.
An associate's or bachelor’s degree in business administration or a related field is preferred.
Physical Skills and Requirements
Ability to remain seated at a desk and work on a computer for extended periods.
Frequent use of hands and fingers to operate a computer keyboard, mouse, and telephone.
Clear verbal communication over the phone and in person.
Ability to read, comprehend, and respond to written communication (emails, documents, CRM/ERP entries).
Occasional lifting and carrying of sample products or office supplies (generally up to 50 lbs).
Consistent attendance and punctuality to meet customer service and team needs.
Ability to manage multiple tasks in a fast-paced office environment.
Pay Range: $25 to $29 hourly, plus up to a 5% bonus, contingent on both individual and overall company performance.
Work Location: Carson, CA
Work Setting: In-person / Hybrid- While hybrid flexibility is permitted, in-office presence is required due to showroom visits, customer appointments, and unpredictable business needs. These duties are considered essential functions of the role.
Unique glass packaging for natural products | Made in Europe since 1995
Industry
Packaging and Containers Manufacturing
Company size
11-50 employees
Headquarters
Carson, California
LinkedIn followers
1,446
MIRON Violetglass produces and distributes a wide assortment of unique and patented biophotonic violet glass packaging for natural products in the beauty, personal health, food, and drinks industries.
UNIQUE BIOPHOTONIC GLASS PACKAGING
MIRON glass, or biophotonic glass, has unique properties to protect natural products from the harmful effects of sunlight and acts as a barrier to prevent the bioenergetic values of natural products from migrating out of the glass. Besides bottles and jars we also offer accompanying closures, pumps, pipettes, and other accessories directly from stock, enabling companies of all sizes to order from small to large quantities. In addition to our base assortment, we supply custom design products and are happy to welcome any new project ideas and packaging concepts you may have.
OUR PHILOSOPHY
The sun is essential for life as it energizes every living and growing thing. We strongly believe that staying close to nature is better for you. That’s why we made it our mission to let you (re)discover the power of natural products and the positive influence of sunlight on the quality of life through the products you consume.
“We strive to make natural products longer-lasting at a higher bioenergetic value, resulting in better quality natural products and reduction of spoilage in plastic and waste.” Making MIRON glass the ideal packaging for natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products.
Do you have any questions? Please feel free to contact us
[email protected]
Offices: 2207 E Carson St, Unit C-1 & Unit C-2, Carson, California 90810-1247, US · 901 Penhorn Ave, #4, Secaucus, New Jersey 07094, US
Packaging ServicesPlastics and Rubber ManufacturingCosmeticsManufacturing
How many Sales jobs are open in Long Beach, CA right now?
There are currently 333 open sales positions in Long Beach, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Long Beach, CA?
Companies currently hiring include Symmetry Financial Group, Frontier Internet, Lowe's Companies, Inc., AAA, AAA Auto Club Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Long Beach, CA?
Yes — 62 of the 333 open sales positions offer remote or hybrid work (40 remote, 22 hybrid).
How do I apply for Sales jobs in Long Beach, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.