The Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receiv…
Skills: Customer Service, Sales Techniques, Computer Proficiency, English Proficiency, Communication Skills
We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
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At Your Service Center Associate, Burbank Town Center - Part Time
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Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find ot…
Advisor Development Program - Financial Solutions Advisor Trainee: North Toluca Lake Financial Center
Burbank, California, United States · On-site
$28/hr–$33/hr
Entry level$3.6B raised
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Full-time
Commission, Monthly Bonus Plans, Overtime Pay, Holiday Pay, Sick Pay, Paid Time Off
Posted 1d ago
~40 hrs/week
Responsibilities
Consult with customers on car rentals to maximize revenue through product offerings and sales support. Manage the rental and return process while ensuring a high-quality customer experience and brand loyalty.
Requirements
Requires strong communication skills in English and proficiency in navigating multiple computer systems. Candidates must be able to work flexible shifts, including weekends and holidays, and work outdoors in various weather conditions.
Full job description
The Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.
What You’ll Get:
Hourly Rate is $17.81 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
Bonus Plans: Eligible, Up to 12%
Bonus: Eligible, Up to 12%
Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
Sick Pay: Granted Up to 48 hours
Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
Profit Sharing: Eligible
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
Up to 40% off the base rate of any standard Hertz Rental
Medical, Dental & Vision plan options
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Responsibilities:
Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
Welcome each customer with a smile.
Proudly represent Hertz with your professional appearance, language and behavior.
Focus on providing a clean and safe vehicle, to every customer, every time.
Take ownership of each customer’s service experience by immediately owning and resolving issues.
Be proud of our brand and the role you play in our success.
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
Build brand loyalty.
Utilize company approved sales and service techniques when determining customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
Passion for customer service and attention to detail - Goes the extra mile
Self-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Proficiency in English
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Additional Requirements:
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Related keywords
Car RentalCustomer ServiceSalesRevenue MaximizationRental AgreementCustomer ExperienceBrand LoyaltyUpsellingHertzHospitalityTransportation
Hertz Global Holdings, Inc. is one of the world’s leading car rental and mobility solutions providers. Its subsidiaries, including The Hertz Corporation, and licensees operate the Hertz, Dollar, Thrifty, and Firefly vehicle rental brands, with more than 11,000 rental locations in 160 countries around the globe. The company also operates the Hertz Car Sales brand, which offers a range of quality, competitively priced used cars for sale online and at locations across the United States, and the Hertz 24/7 car-sharing business in Europe.
Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations.
How many Sales jobs are open in Burbank, CA right now?
There are currently 70 open sales positions in Burbank, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Burbank, CA?
Companies currently hiring include Macy's, Alta Convenience, Bank of America, Hertz, Mad Engine Global, LLC., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Burbank, CA?
Yes — 9 of the 70 open sales positions offer remote or hybrid work (7 remote, 2 hybrid).
How do I apply for Sales jobs in Burbank, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.