Client Relationship Management: Collaborate, build, and maintain long-lasting relationships with your client, acting as a point of contact for clients, your Account Director, and your VP. Client orders: Oversee and detai…
Responsibilities: Ensure accuracy and completeness of monthly financials; independently manage complex portions of the monthly and year-end close and related audit schedules Review, analyze, and resolve intercompany bala…
Principle Duties & Responsibilities Follows a QC procedure to evaluate and report on the various elements of a given project such as:General recording qualityMissing dubbed linesEpisode & Main Title TreatmentsAudio issue…
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Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Project Management, Localization, Dubbing, Subtitling, Media Services
Client & Stakeholder Communication Serve as the primary point of contact for clients through CLP, ensuring clear, timely communication.Manage client expectations and provide updates on project progress, risks, and delive…
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Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
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Skills: Team Leadership, Workload Management, Resource Planning, Media Localization, Subtitling
Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Coordination, Localization, Media Services, Project Management
Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Media Asset Management, Localization, Dubbing, Subtitling, Media Services
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Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Audio Engineering, Localization, Dubbing, Media Services
Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Audio Engineering, Localization, Dubbing, Media Services
Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Project Coordination, Localization, Media Services, Dubbing, Subtitling
Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Media Asset Management, Localization, Dubbing, Subtitling, Entertainment Technology
Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Subtitling, Editing, Localization, Media Services, Fluency
Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end g…
Skills: Human Resources, Localization Services, Employee Relations, HR Administration
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$72k–$85k/yr
Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Account Manager will oversee client relationships, manage order requests, and collaborate with internal teams to ensure successful project delivery. They are also responsible for driving account growth, monitoring client satisfaction, and managing financial aspects such as budgets, forecasting, and contract renewals.
Requirements
The role requires strong skills in project coordination, financial analysis, and client relationship management to effectively handle account growth and operational issues. Candidates should be proficient in managing budgets, pricing, and reporting to support business development and ensure high levels of client retention.
Full job description
Client Relationship Management:Collaborate, build,andmaintainlong-lasting relationships with yourclient, acting asapoint of contact for clients, your Account Director,and your VP.
Client orders:Oversee and detailall client order requests and PO’s and communicate effectively to Service Delivery.Ensure full understanding of client order before placing internal order with Service Delivery.Act as theinitialpoint of escalation and collaborate with the client and Service Delivery teams on any operational issues to ensure the clients' interests are represented and met.Escalate issues asappropriate toyourdirector.
Project Coordination:(Iyuno)Collaborate with internal teams (BusinessDevelopment,SalesEnablement, Pricing andForecasting, Marketing, ContractManagement,ServiceDelivery,Operations) to ensuretimelyand successful delivery ofquotes and ordersto clients.Updateany client systems to ensure correct data capture and progress.Proactivelyidentifypotential problems and mitigate issues with thoughtful involvement.
Account Growth: Work with your director to develop opportunitiesto grow existing accountsandexpand the size and scale of projectsIyunoare given in alignment with the client’s goals and needs.Use initiative to research upcoming trends, discuss potential areas of expansion, and provide analysis of sales probabilities.
Client Satisfaction:Monitorand assess client satisfactionthrough KPI’s of successful project delivery, addressinganyconcerns promptly to ensurehigh levelsof client retention.
Internal Account ManagementSupport: Assist the business development teamby setting up meetings and agendas, compiling meeting notes, and sharing out executive summaries with action items and ensuring follow-through for noted items.
Reporting and Analysis: Provide regular updates and performance reports to both clients andAccountmanagementteams, detailing progress, potential issues, and solutions.Aid in creating compelling presentation decks withwell sourceddata toshare the story of an account’s performance over time.
Contract Renewals:Contribute tocontract renewals and negotiation processes, ensuringfavourableoutcomes for both the company and the client.Provide financial analysis to aid internal decision-making by organizing relevant price points, past quotes, and historical pricing.
Pricing management:Oversee quote creation and revision. Obtain quote approvals and oversee quote delivery. Manage margins to ensure profitability of orders.Monitor forecast revenue. Manage unpaid,unbilledor missingPO’s.
Forecasting and Budgeting:Manageaccount budgets and updates to regular cadence forecasting, ensuring profitability while meeting client expectations. Investigate and resolve any billing or PO issues.
Organize Client Events:Foster client relationships by planning and executing events for clients including lunches, dinners, andspecial events.
Iyuno (iyuno.com) is the global media and entertainment industry’s leading localization service provider. As a trusted partner to the world’s most recognized entertainment studios, streaming platforms and creators, it offers end-to-end localization services – from dubbing, subtitling and access services to media management, transformation and distribution services – in over 100 languages for every type of content distribution platform. The company's 75-year collective legacy is unmatched in operational expertise, scale, capacity and breadth of services. Leveraging the best-in-breed creative and technical talent, state-of-the-art facilities and next-generation technologies, the company now boasts the largest global footprint with 67 offices in 34 countries. The company’s scale and customer-centric approach is focused on its mission of connecting content, connecting people. For more information, follow @IyunoHQ and #WeAreIyuno across social platforms.
Offices: 2901 W Alameda Ave, Suite 100, Burbank, California 91505, US · Rua Clélia 2208, Lapa, São Paulo, SP 05042-001, BR · Barranca del Muerto 329, San Jose Insurgentes, Benito Juarez, Ciudad de México, CDMX 03900, MX
SubtitlingCaptioningDubbingAudio DescriptionAccess ServicesMedia ServicesCreative Post ProductionDistributionEnd-to-End ServicesTranslation
Iyuno (iyuno.com) is the global media and entertainment industry’s leading localization service provider. As a trusted partner to the world’s most recognized entertainment studios, streaming platforms and creators, it offers end-to-end localization services – from dubbing, subtitling and access services to media management, transformation and distribution services – in over 100 languages for every type of content distribution platform. The company's 75-year collective legacy is unmatched in operational expertise, scale, capacity and breadth of services. Leveraging the best-in-breed creative and technical talent, state-of-the-art facilities and next-generation technologies, the company now boasts the largest global footprint with 67 offices in 34 countries. The company’s scale and customer-centric approach is focused on its mission of connecting content, connecting people. For more information, follow @IyunoHQ and #WeAreIyuno across social platforms.
Offices: 2901 W Alameda Ave, Suite 100, Burbank, California 91505, US · Rua Clélia 2208, Lapa, São Paulo, SP 05042-001, BR · Barranca del Muerto 329, San Jose Insurgentes, Benito Juarez, Ciudad de México, CDMX 03900, MX
SubtitlingCaptioningDubbingAudio DescriptionAccess ServicesMedia ServicesCreative Post ProductionDistributionEnd-to-End ServicesTranslation