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Full-time
bachelor degree, postgraduate degree
Posted 44d ago
Apply by Jul 29
~40 hrs/week
Responsibilities
The Key Account Manager is responsible for managing and growing relationships with the company's most important clients to drive revenue growth. This includes developing strategic account plans, identifying upselling opportunities, and collaborating cross-functionally to ensure high customer satisfaction.
Requirements
Candidates must have a Bachelor's degree in Business or Marketing and over 5 years of experience in sales or key account management within the FMCG sector. Experience managing large strategic accounts, particularly in personal care shops like Watsons or Boots, is preferred.
Full job description
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Job Summary
The Key Account Manager (KAM) is responsible for managing and growing relationships with the company’s most important clients. This role focuses on maintaining long-term partnerships, identifying new business opportunities, and driving revenue growth within assigned key accounts while ensuring high customer satisfaction.
Key Responsibilities
1. Account Management
Develop and maintain strong, long-term relationships with key clients
Act as the main point of contact between the company and assigned accounts
Understand clients’ business goals and challenges
2. Sales & Revenue Growth
Drive sales growth and achieve revenue targets within key accounts
Identify upselling and cross-selling opportunities
Develop strategic account plans and business reviews
3. Strategic Planning
Build account strategies aligned with company objectives
Analyze market trends, customer needs, and competitor activities
Collaborate with internal teams to deliver customized solutions
4. Customer Satisfaction
Ensure high levels of client satisfaction and retention
Resolve issues promptly and effectively
Monitor service performance and improve customer experience
5. Cross-Functional Collaboration
Work closely with marketing, supply chain, finance, and operations teams
Coordinate internal resources to meet client needs
Provide insights and recommendations to management
Qualifications & Requirements
Education
Bachelor’s degree in Business Administration, Marketing, or related field
MBA is a plus
Experience
5+ years of experience in sales, key account management, or business development from FMCG, especially in Personal Care shop (Watsons/Boots)
Experience managing large or strategic accounts preferred
Skills
Strong negotiation and communication skills
Strategic thinking and problem-solving ability
Relationship management and customer focus
Analytical skills and data-driven decision making
Ability to work cross-functionally
Job Posting End Date
2026-07-29
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
Related keywords
FMCGKey Account ManagementPersonal CareWatsonsBootsRevenue GrowthUpsellingCross-sellingStrategic PlanningKPIsMarket TrendsCustomer RetentionBusiness DevelopmentConsumer Health
Delivering better everyday health with our superior brands from Sensodyne to Centrum. Made using trusted ingredients and backed by science, our products are recommended by healthcare professionals. #WeAreHaleon 💚
Offices: London, GB
Consumer Goods and Consumer HealthConsumerHealth CareFood and BeverageMedical
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