Toronto, Ontario, Canada · On-site
Description Our Team and What We'll Accomplish Together Do you get excited about the idea of playing a key role in building TELUS Retail Limited (TRL) into one of the best places for people to work? Do you have an immens…
Skills: Project Management, Cross-functional Collaboration, Data Analysis, Strategic Thinking, Talent Acquisition Strategy
Toronto, Ontario, Canada · On-site
$54k–$65k/yr
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Toronto, Ontario, Canada · On-site
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North York, Ontario, Canada · On-site
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Toronto, Ontario, Canada · Hybrid
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Toronto, Ontario, Canada · On-site
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North York, Ontario, Canada · On-site
Location: CHANEL Yorkdale Boutique (in Holt Renfrew) Reports to: Operations Manager Contract: Full-time and contract position (until end of November 2026) Your role @ Chanel: As a Phones and Cashier Support, you will be …
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Skills: Customer Service, Sales, Problem Solving, Communication, Adaptability
Toronto, Ontario, Canada · On-site
$83k–$132k/yr
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Project Management, Change Management, Stakeholder Management, Risk Mitigation, Client Relationship Management
Toronto, Ontario, Canada · On-site
$53k–$68k/yr
Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand …
Skills: Store Merchandising, Customer Service, Hiring, Scheduling, Employee Training
Toronto, Ontario, Canada · Remote OK
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Toronto, Ontario, Canada · Hybrid
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North York, Ontario, Canada · On-site
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Skills: Luxury Retail Sales, Client Relationship Management, Styling Advice, Product Knowledge, Bespoke Customer Service
North York, Ontario, Canada · On-site
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Skills: Customer Service, Sales Delivery, Customer Engagement, Brand Promotion, Effective Communication
Toronto, Ontario, Canada · On-site
$18/hr–$20/hr
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Toronto, Ontario, Canada · On-site
$100k–$132k/yr
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Toronto, Ontario, Canada · On-site
$80k–$110k/yr
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Toronto, Ontario, Canada · On-site
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Skills: VIP Technical Support, Customer Experience, Incident Management, Audio-Visual Technology, Microsoft Teams
Toronto, Ontario, Canada · On-site
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Skills: Pharmacy Management, Patient Care, Prescription Dispensing, Customer Service, Inventory Management
Toronto, Ontario, Canada • On-site
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Develop and execute talent acquisition and retention strategies to attract and engage exceptional team members for TELUS Retail Limited. Act as the primary liaison between the Talent Acquisition team and field leadership to align recruitment profiles with frontline business needs.
Requires strong project management skills, data-driven analytical capabilities, and a proven ability to collaborate across diverse functions. Experience in recruitment strategy, workforce planning, or organizational psychology is highly desired.
Our Team and What We'll Accomplish Together
Do you get excited about the idea of playing a key role in building TELUS Retail Limited (TRL) into one of the best places for people to work?
Do you have an immense passion for attracting top talent, defining what success looks like in our frontline roles, and creating programs that keep our best people engaged and growing?
Do you love the challenge of bridging the gap between our Talent Acquisition team and the field- translating frontline needs into talent strategies and ensuring we're bringing the right people on board?
If the answer is "Yes", then this is the role for you!
TELUS Retail Limited (TRL) is our network of corporately owned stores serving customers across Canada with their telecommunications (wireless, wireline), health & security needs. We are a "people first" culture and believe that our team members are the key to our success.
The TRL People and Performance Excellence team is responsible for our strategic workforce transformation and identifying "what good looks like", while enabling our workforce to meet their potential while contributing to overall business outcomes.
We are looking for a Senior Strategy Manager to join our team to develop and support talent acquisition and retention programs that attract, onboard, and engage exceptional team members at every stage of the TRL team member lifecycle.
In this role, you will be the critical liaison between our Talent Acquisition team and the field- ensuring we're acquiring the right talent and building a workplace where people want to stay and grow. You will have accountability for talent acquisition strategy, retention program development, and TRL engagement initiatives. You will be responsible for the following:
Define talent profiles and role expectations: Partner with field leadership to identify the "who" and "what" of our frontline roles; clearly articulate competencies, expectations, and success profiles to guide recruitment and onboarding
Act as field liaison for Talent Acquisition: Serve as the bridge between our TA team and TRL leadership; translate field needs into recruitment strategies, provide ongoing feedback on candidate quality and hiring effectiveness, and ensure field input shapes our talent acquisition approach
Build retention and engagement programs: Leverage data and field feedback to design programs that enhance team member experience, drive engagement, and reduce turnover; own the TRL engagement strategy and ensure it reflects what our teams need to thrive
Leverage data and insights to drive recruitment and retention strategy: Analyze recruitment metrics (time-to-hire, quality-of-hire, funnel strength), engagement surveys, retention data, performance metrics, and field feedback to identify trends, root causes, and opportunities; evolve our reporting capabilities to establish metrics that matter; translate insights into actionable program recommendations and provide regular strategic insights to leadership that drive recruitment, retention, and engagement decision-making
Manage program execution: Develop detailed project plans, timelines, and deliverables; coordinate across teams to ensure smooth implementation, adoption, and reinforcement of talent and engagement initiatives
Champion frontline advocacy: Serve as a strong voice representing TRL team interests and needs; ensure field perspectives are embedded in all talent acquisition and retention strategies
What You'll Bring
Project management excellence: You are highly organized with proven project management skills; you can manage multiple initiatives simultaneously, develop clear timelines and deliverables, and drive projects to completion
Superior cross-functional collaborator: You excel at partnering across teams (TA, Field Leadership, People and Culture, etc.); you thrive as a connector and bridge-builder between different functions and perspectives
Strong field advocate: You are a genuine voice for the frontline: you listen deeply, understand their challenges and needs, and champion their interests in cross-functional discussions
Data-driven and analytical: You are comfortable working with data; you can analyze trends, identify patterns, and translate insights into actionable recommendations
Exceptional communicator: You can articulate strategy and ideas clearly at both field and executive levels; you present data and recommendations with clarity and influence
Organized and detail-oriented: You have strong organizational skills and attention to detail; you manage complexity well and ensure nothing falls through the cracks
Strategic thinker: You see the big picture and understand how talent acquisition and retention interconnect with overall business outcomes; you think strategically about long-term workforce needs
Flexible and adaptable: You thrive in a fast-paced, evolving environment; you adapt your approach based on feedback and changing priorities
Passionate about people: You genuinely care about team member experience and are energized by the opportunity to build a workplace where people want to work
Great to Haves
Experience in talent acquisition, recruitment strategy, or workforce planning
Experience developing and executing retention or engagement programs
Post-secondary education in Business, Human Resources, or Organizational Psychology (or equivalent experience)
Bi-lingual (French & English)
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition. For more information about TELUS, please visit telus.com.
Offices: 555 Robson Street, Vancouver, BC V6B 3K9, CA
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