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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The specialist will assess dealership service capacity and implement Express Service models to maximize throughput and revenue. They will also coach and mentor dealer teams to improve operational efficiency and customer satisfaction.
Requirements
Candidates must have 3–5 years of experience in automotive Fixed Operations with a strong background in Express Service or Quick Lube. Proficiency in data analysis, excellent communication skills, and the ability to travel up to 80% of the time are required.
Full job description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Why Join Us?
At MSX, you will drive operational excellence and elevate customer satisfaction across client's dealership Fixed Operations. In this field-based role, you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes.
Make a Difference
As a Fixed Operations Field Specialist, you’ll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact.
By analyzing:
Current capacity and workflow
Technician mix
Customer experience
You’ll determine how Express Service can unlock additional main shop availability for customer pay and warranty work—driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times.
What You’ll Do
Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business
Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.
Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
Leverage technology: Use Express Service tools and data-driven insights to drive utilization and success.
Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.
Qualifications
What You Bring
3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background.
Proven ability to coach, train, and influence dealership personnel.
Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
Excellent communication and presentation abilities.
Highly organized, self-motivated, and able to manage extensive travel.
Confidence in engaging with all levels of dealership staff.
Proficiency with Microsoft Office Suite.
Valid driver’s license and clean driving record.
Home base within assigned territory and reliable vehicle.
Ability to travel up to 80% (mix of driving and flights, with overnights).
High school diploma or General Equivalency Diploma (GED) is required
Bonus Points If You Have
Prior roles as Service Advisor, Express Service Consultant, or Service Manager.
A college degree (or are currently working toward one).
Background in teaching, training, or coaching.
Experience working in fast-paced, independent roles where you set the tone for success.
Strong organizational skills and a proactive mindset.
Passion for making a difference and driving success.
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
313,899
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
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There are currently 2,552 open retail positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
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